First time in buying a car on line, obviously l was nervous and had concerns but l can honestly say all my concerns faded due to the staff, mainly Elliott, he listened to my questions alot of them h... Toon meer
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A professional car dealer. Highly recommended for those looking for someone they can trust when purchase a vehicle, the after sales care Pheonix RC Automotive provides is by far the best i've ever... Toon meer
Had great experience with Luke at Phoenix, they washed snow off car and made sure i could look over car in a dry well lite warehouse. No pressure was given, and spent time looking over whole car, fou... Toon meer
Bedrijf heeft geantwoord
Recently bought from Phoenix RC, without a doubt the best car buying experience we have had, patient, helpful, knowledgeable and hard working (to get us the best finance deal), Luke was brilliant! Fa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Phoenix RC Automotive specialises in high specification, prestige cars. We have an excellent team of experienced buyers who hand pick our cars from across the UK. All vehicles are HPI clear, come with MOT and full service history. Our cars are inspected and presented to a high standard so you can buy with confidence. ✓ Competitive Part Exchange rates ✓ Extended warranty & service plans available ✓ 5-star customer service & buying experience ✓ Low Rate and No Deposit Finance available ✓ Home Delivery and Click & Collect options Get in touch with our sales team for enquiries via Email: sales@phoenixrc-autos.co.uk Phone: 01484 621021 or 07388 885678
Contactgegevens
Verenigd Koninkrijk
- phoenixrc-autos.co.uk
4,7
Uitstekend
195 reviews
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A brilliant company that will gomout of…
A brilliant company that will go out of their way to help you out.
Highly recommended.
23 juni 2023
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Kris, Thank you for your kind comments. We will feed this back to the team. Enjoy your new car. Kind regards, Phoenix RC Automotive
Excellent customer service from…
Excellent customer service from Luke..very honest...Top man...Thanks a lot for your help..will come again for my next car...Better service than a main dealer.
23 juni 2023
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Tiby, Thank you for your 5 star feedback. We are really pleased that you enjoyed your experience with us. We wish you all the best of motoring in your new car. We look forward to seeing you again in the future. Kind Regards, Phoenix RC Automotive
Great service
Great service, easy transaction all staff well mannered highly recommended
17 juni 2023
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Marcus, Thank you for your 5 star review. We will relay this back to the team who we know will be delighted that you had a highly satisfactory experience with us. Enjoy your new car and we look forward to welcoming you back in the future. Kind regards, Phoenix RC Automotive
Luke was great and kept us imformed…
Luke was great and kept us imformed from start to finish, keeping us up to date with the status of the car. Very happy with the service!
3 juni 2023
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Jake, Thank you for your 5 star feedback. We are proud to have provided you with a great service. We will pass on your comments to Luke who will be pleased to hear that you are happy. Please do not hesitate to get in touch if you require anything further. Kind Regards, Phoenix RC Automotive
very good attitude to customers
very good attitude to customers, despite the cost of the car. I would love to come back here again
19 mei 2023
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Viorika, Thank you for your 5 star feedback. We appreciate the review and we are glad you chose us. Kind regards, Phoenix RC Automotive
Smooth transition from start to finish
Smooth transition from start to finish. Both Luke and Maj went out of their way to make it a good buying experience.
22 mei 2023
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Pete, Thank you for your feedback. We really appreciate our customer feedback and we are pleased to have provided you with a 5 star experience. We will pass on your comments to Luke and Maj. We wish you all the best of motoring in your new car. Kind regards, Phoenix RC Automotive
Excellent customer service
Excellent customer service! Would recommend
20 mei 2023
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Zoe, Thank you for your 5 star feedback. Please do not hesitate to get in touch if you require anything moving forward. Most importantly, enjoy your new car. Thanks, Phoenix RC Automotive
Great handover, great prices & lovely staff
Came across Phoenix RC on Autotrader. Thought I'd enquire about a car with a small intention of possibly purchasing, so I booked an appointment with Maj.
I can confidently say, I have never been to a better car dealership! Maj was amazing and so was Luke. Both treat me well and looked after me whilst I was down there.
I ended up purchasing the car I enquired about 3 days after viewing.
They've kept in touch after the purchase and answered all my questions in detail, the handover was fantastic and I'll definitely be back for the next car.
20 mei 2023
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi James, we really appreciate your 5 star feedback for both Maj and Luke. We will relay this feedback to the team and we wish you all the best of motoring in your new car. Please do not hesitate to get in touch if you need us. Thanks, Phoenix RC Automotive
Fantastic buyers experience
I couldn't have asked for better customer service, the sales man Luke went above and beyond all the time to make sure I had a great buyers experience. The car was given a full MOT and service for nothing extra as well as a full clean and polish. I would definitely recommend this business to anyone interested in purchasing a new car.
20 mei 2023
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Lewis, Thank you for your 5 star feedback. We take our feedback extremely seriously and we are glad to have provided you with a satisfactory experience. We will pass your feedback on to Luke who will be pleased to know you have had a good experience with us. Please do not hesitate to contact us if you require anything moving forward. Kind regards, Phoenix RC Automotive
M3 Comp
It took a little longer than we all hoped to get the deal together but I’m over the moon with the car. Luke and the rest of the people I came into contact with at the dealership were all really nice and very helpful. Thanks again Luke and the rest of the team at Phoenix RC
19 mei 2023
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Steve, Thank you for your feedback. We are glad we could provide you with a 5 star experience. We wish you all the best of motoring in your M3 Competition. Please do not hesitate to contact us if you require anything moving forward. Kind regards, Phoenix RC Automotive
Luke was very honest and reliable sent…
Luke was very honest and reliable sent videos of car being a long-distance purchase, constant communication through our the process made my experience enjoyable and exciting. Huge Kudos
17 mei 2023
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Robert, Thank you for your 5 star feedback. We really appreciate our customer reviews as a reflection on how we performed as a business. We will pass your feedback on to Luke who will be grateful for your kind comments. We wish you all the best of motoring in your new vehicle and of course we are on hand should you require anything moving forward. Kind regards, Phoenix RC Automotive
Phoenix RC - First Class Experience
In my life I've owned a great many cars, changing them usually in their third year, if not sooner. As a result I have met a considerable number of used car dealers and can speak from a great deal of knowledge when I say that the experience of dealing with Phoenix RC Automotive in Huddersfield has to rank at the very top.
We made the 130 mile journey to Huddersfield but managed to arrive half an hour late for the appointment due to two junctions being closed on the M42, resulting in a scenic tour of the suburban south Birmingham area. Notwithstanding our late arrival, we were greeted and offered coffee straight away by Maj who has to qualify as the most non-pressurising sales manager I have ever encountered.
I had come to look at one of their Mercedes S Class Coupes, and had also noticed an exquisite Bentley Continental GT should I not be enamoured of the Mercedes following a test drive. There was no need for such a contingency of course as the coupe performed exactly as I expected and looked far better in person than its pictures. The car had been meticulously prepared and was immaculate inside and out – as was every other item of stock that I could see in their showroom – with an extensive suite of options, a low mileage and an exceptional history; it had never failed an MoT, nor had it ever had an advisory note.
Maj’s knowledge of the car was detailed and thorough - a good salesman always knows exactly what he's selling and highlights its best points - and I felt that had I randomly picked any other vehicle in his wide range of stock and asked "What does that button do?", he would have known the answer straight away.
The test drive was a superbly enjoyable experience and without a doubt, the coupe was the finest car that I had ever driven. Given that I was looking to swap my Mercedes E Class Coupe which I had enjoyed driving for three years, its replacement had to prove itself to be a significant upgrade by comparison, and needless to say this was most emphatically so.
The sales process was again unhurried and I chose to extend the warranty to a full year and opted for Phoenix to deliver the car to me to save another 260 mile round trip. Maj gave me a very generous part exchange price for my E Class against its larger and newer sibling and that helped seal the deal for me.
I should also like to thank Luke, whom I dealt with initially and who very promptly sent me complete walk-round videos of the car, pointing out the few small stone chips (I think there were about four in total), the condition of the alloys (unmarked), and performed a cold start so that I could hear the fabulous V8 sound. He was also able to take my holding deposit so I could then arrange to come and view the car at the weekend.
Following payment, the car was delivered to me less than a week later, in the same immaculate condition and with an almost full fuel tank – a significant gesture on behalf of Phoenix given the size of the S Class tank! The driver did a complete walk round with me and again was not in a hurry to get away; he was more concerned that I was completely satisfied with the condition of the car and that I was happy to complete the transaction.
Having dealt with a great many car dealers over the best part of forty years, I can confidently say that Maj and his team at Phoenix RC Automotive in Huddersfield are truly first rate and I cannot recommend them highly enough.
6 mei 2023
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Mark, Thank you so much for your detailed feedback on your experience with us. We really appreciate the lengthy reviews as it is a thorough and accurate description on your journey with us. We will pass your feedback on to Maj, Luke and the rest of the team. We wish you all the best of motoring in your new car and of course, we are on hand to assist if you require anything at all moving forward. Kind regards, Phoenix RC Automotive
Great customer service
Although I did not purchase the vehicle because it did not suit my commute due to battery range, the service provided by Luke Barratt and Phoenix was 1st class.
I had put a deposit down on the vehicle but on reflection thought best not to pursue the full purchase. Luke arranged for the return of the deposit and offered further assistance in the future to secure a vehicle that would suit my requirements.
All in all a very good experience and will definitely return in the future.
5 mei 2023
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Mr Russell, Thank you for your honest feedback. Even though you did not purchase from us, we are still pleased to hear that you have been provided with a 5 star service. We do hope you return to us when you are ready to purchase as we would love to help you find the right vehicle. Until then, we are on hand to help you should you need us. Kind regards, Phoenix RC Automotive
Bought a car last week from…
Bought a car last week from Luke,positive experience and loving the car so far would visit again
5 mei 2023
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Andy, Thanks for your 4 star review. Please feel free to contact us on our office number if you have any feedback on why we could not provide you with a 5 star experience. We are here to assist you if you require anything moving forward. We will pass your feedback on to Luke who will be pleased to know you have had a satisfactory experience. Kind regards, Phoenix RC Automotive
Jaguar F-Type
Jaguar F-Type
Just purchased a used F Type from these guys. Dealt with Luke. Very professional and honest about the cars description and history. Was very nervous about purchasing a car I'd not physically inspected but I had the confidence to go through with the purchase. Car was delivered on Saturday 6 May 2023 and is exactly as described (if not slightly better). Thanks to Luke and the team - recommended
6 mei 2023
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Ian, Thank you for your 5 star feedback. We are really glad that you have had a smooth and easy experience with us and that you would be happy to recommend us. We wish you all the best of motoring in your new F Type and we will pass on your feedback to Luke who will be pleased to know you are satisfied. Please do not hesitate to contact us if you require anything moving forward. Kind regards, Phoenix RC Automotive
good experience and best…
good experience and best staff,recommend with big trust this company,very faster and serious !thank you Maj very much for everything
4 mei 2023
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Ileana, Thank you for your 5 star feedback. We will pass your feedback on to Maj who we know will be proud to have provided you with a great service. We wish you all the best of motoring in your new vehicle. Thanks, Phoenix RC Automotive
Friendly efficient staff
Friendly efficient staff, which nothing was too much trouble.
The whole process from start to finish was fast, efficient, straight forward and friendly. No pushy sales, all was done at my own pace and Luke, who guided me through this experience, was superb. I’d happily use this company again. Their vehicles are very top end and all are well documented and presented.
28 april 2023
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Clive, A massive thank you from the team here at Phoenix RC Automotive for your feedback. We wish you all the best of motoring in your new vehicle! We will pass your comments on to Luke who will be pleased to know he has provided you with a 5 star service. Do not hesitate to get in touch if you require anything moving forward. Kind regards, Phoenix RC Automotive
Only went to view the car
Only went to view the car, Maj was very professional and helpful.
20 april 2023
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Jazib, Thank you for your feedback. We are glad you came to view the car with us. If you need anything please don't hesitate to get in touch. Kind regards, Phoenix RC Automotive
Antwoord van Phoenix RC Automotive
Hi Gareth, Thanks for your 5 star review. We appreciate all customer feedback. Enjoy your new car and don't hesitate to get in touch if you require anything moving forward. Kind regards, Phoenix RC Automotive
Avoid this company
Bought a car, not owned it for 3 weeks,the car shows a error malfunction message whilst driving with my wife and infant child.. Maj has not been helpful and does not want to assist me with any repairs despite leaving emails and voicemails too,my review has been recently removed but i will be attending the branch soon to show the customers what really happens at PHOENIX RC AUTOMOTIVE
6 april 2023
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Arif, As a business we take bad reviews extremely seriously. In your case, the car developed a fault which did not make the vehicle unsafe. We provided you with warranty as standard which we upgraded to a gold protect plus policy free of charge for you, this gives you the ease of being able to get repairs carried out at approved garages without having a cost to yourself. We also discounted your vehicle for you to ensure that the deal suited your needs. Furthermore in addition to both of those, we also delivered the vehicle to you free of charge with half a tank of fuel and extras including in car air fresheners and high quality keyrings, which exceeds our company standard procedures. This shows that we went way beyond our regular service and gave you a fantastic deal with the vehicle. Again we also replaced the rear light units for you free of charge, even though they weren't an M.O.T failure, nor an advisory. We sent you emails and have tried to contact you on numerous occasions however you are quick to attempt to tarnish the reputation of a highly credited dealership. Any vehicle can develop a fault at any time, we see this regularly in our industry and 99% of our customers have there issues rectified and leave highly satisfied. You have still failed to respond to our emails. In order to get your issues rectified there needs to be two way communication, however it is only us trying to contact you. You seem to not have any commitment to working with us to rectify your current issues, but are committed to plastering negative feedback all over social media.
We are still waiting for you to contact us back to discuss your outstanding repairs, however rather than contact us, you threaten our business with bad reviews and visits. We as a dealership, don't have anything to hide, we are FCA regulated, AA Trusted, Trading standards approved and ICO credited. The one bad review that you leave will not affect how fantastic our other customers experiences are. As we mentioned via email please feel free to explain and send us a list of your current issues in response to the numerous emails you have failed to reply to.
We look forward to your response and will monitor our emails expecting your reply.
Phoenix RC Automotive
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