After an initial blip, when I saw that my order had not been dispatched after several days I contacted Phone Enterprise who promptly dispatched it via DHL Express. There were some delivery issues... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Terrible service, told 1 to 3 day delivery. Ended up canceling order on 8th day, they ignore emails. Would not deal with this company ever again! Had to use Klarna C.Services to actually cancel the or... Toon meer
Ordered a Samsung S8 phone [in "Pristine" condition] for the wife at lunchtime on 11th October - delivered lunchtime 14th October. Simply superb service that outpaced the notifications. The phone... Toon meer
I have purchased 2 Samsung S10s over the past 6months - Selected "excellent condition" and they certainly are, they are pristine as if straight out of the box so definitely keep using them. It arrive... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We provide our customers with fully tested, value for money refurbished mobile phones with 6 month warranty.
Contactgegevens
Verenigd Koninkrijk
- sales@phoneenterprise.co.uk
- phoneenterprise.co.uk
4,0
Goed
375 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Order not received yet.
An easy process. But I bought the phone as a gift, everything was going well. I get the confirmation that details have been passed to dpd and parcel should’ve been delivered next day. The unfortunately still don’t have the parcel yet. I don’t mind the wait but it was a birthday gift for my sister, I’ve messaged Phone enterprise but I’ve not gotten any replies back.
10 oktober 2022
Antwoord van Phone Enterprise
Dear Sam, we try to our best to cooperate with our couriers but however certain issues are not in our control. It was an uncommon instance you didn't receive a reply and we’ll do better in the future to ensure there are no issues.
Please feel free to reach out to sales@phoneenterprise.co.uk with any further comments, concerns, or suggestions you wish to share. We would love to make things right.
Regards,
Kaiser.
Perfect
The phone came the very next day and it’s in perfect condition, couldn’t be happier with it I’d definitely order from this company again :)
30 september 2022
Antwoord van Phone Enterprise
Dear Miss Doogan
We are sorry to hear of the issues experienced with your order.
Upon checking your mobile phone the charging port was damaged by inserting the wrong cable.
All our phone are under warranty and 30 day return policy so within the stated timeframe you can return / exchange the phone.
Please feel free to reach out to sales@phoneenterprise.co.uk with any further comments, concerns, or suggestions you wish to share. We would love to make things right.
Kind regards
Mobile phone enterprise ltd
Masha Allah excellent service
Masha Allah excellent service
Would use again in shaa Allah.
13 augustus 2022
EXCELLENT service
Excellent service, when the parcel never arrived after 8 days I was worried 😟, so I contacted you by email say I had not received my the mobile 📱. And next day I got one in the post next day delivery. Excellent Service. THANKS.
13 augustus 2022
I got me a S8 for 150£ in Pristine
I got me a S8 for 150£ in Pristine . And it came on the next day. The phone was like brand new . No problems at all. I would recommend to buy from this shop.
11 augustus 2022
Excellent service
6 augustus 2022
Phone arrived OK but stopped working…
Phone arrived OK but stopped working properly after 2 days. Screen was unresponsive. Heard notification coming in but unable to respond. Currently sending back for a replacement.
26 juli 2022
Antwoord van Phone Enterprise
Dear Rosie, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future to ensure there are no issues.
All our phone are under warranty and 30 day return policy so within the stated timeframe you can return / exchange the phone.
Please feel free to reach out to sales@phoneenterprise.co.uk with any further comments, concerns, or suggestions you wish to share. We would love to make things right.
Regards,
Kaiser.
Part of order missing
Phone supplied but phone case was ordered but not shipped and a week later I'm still waiting for it. Disappointing, but phone itself is as advertised.
After posting this, the missing case was rapidly sent. Thank you.
25 juli 2022
Antwoord van Phone Enterprise
Dear Graham, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future to ensure there are no issues.
However we are glad you like the phone's condition.
Please feel free to reach out to sales@phoneenterprise.co.uk with any further comments, concerns, or suggestions you wish to share. We would love to make things right.
Regards,
Kaiser.
Iphone X supplied in 2 days
Iphone X supplied in 2 days, in great condition, great service and response from the chat facility.
12 juli 2022
Great helpfull service
Great helpfull service. Even when you mees up the order. Phone arrived quickly and spot on on quality 👌 thank you
4 juli 2022
Came on time and excellent product as…
Came on time and excellent product as described. Cannot fault and would use again.
13 juni 2022
I'm delighted with the service only…
I'm delighted with the service only thing is you indicated 1/ 3 days delivery when it was actually 5 days. When you have an impatient 12yr old waiting on their delivery and asking every few hrs if there aemre any updates it isn't good 🤣🤣 overall excellent service, thankyou
22 mei 2022
Fantastic quick service and the phone…
Fantastic quick service and the phone was as it said in pristine condition
9 mei 2022
Got my elderly dad a Samsung S8
Got my elderly dad a Samsung S8,
Arrived quickly & looks in excellent condition, would recommend anyone to get a phone from here.
5 mei 2022
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.