After an initial blip, when I saw that my order had not been dispatched after several days I contacted Phone Enterprise who promptly dispatched it via DHL Express. There were some delivery issues... Toon meer
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Terrible service, told 1 to 3 day delivery. Ended up canceling order on 8th day, they ignore emails. Would not deal with this company ever again! Had to use Klarna C.Services to actually cancel the or... Toon meer
Ordered a Samsung S8 phone [in "Pristine" condition] for the wife at lunchtime on 11th October - delivered lunchtime 14th October. Simply superb service that outpaced the notifications. The phone... Toon meer
I have purchased 2 Samsung S10s over the past 6months - Selected "excellent condition" and they certainly are, they are pristine as if straight out of the box so definitely keep using them. It arrive... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We provide our customers with fully tested, value for money refurbished mobile phones with 6 month warranty.
Contactgegevens
Verenigd Koninkrijk
- sales@phoneenterprise.co.uk
- phoneenterprise.co.uk
4,0
Goed
375 reviews
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Amazing phone for the price, but slow customer service and poor communication when things went wrong
**Updated to reflect subsequent faulty phone replacement**
My refurbished phone bricked itself after spending a good few hours charging it and transferring all my accounts and files over from my old phone. This in itself isn't too bad, these things happen, I posted the phone back after setting myself up on the refunds portal. But absolutely no contact from Phone Enterprise whatsoever apart from 1 automated email. No response to my original email asking how refunds / replacements work (6 days and counting). No update on my replacement (5 days since I posted it back). No answer on the mobile number given on their website and currently no return phone call to my answer phone message. All in all fairly poor service then; I'm guessing this is a very small outfit, but dealing with faulty items should be a priority seeing as they have my money, and I currently have nothing to show for it. 10 days since I ordered from Mobile Phone Enterprise and still no phone. If you're in a hurry to replace your phone I would think twice about using these guys to be honest.
Finally received my replacement phone having refused to take the faulty one back that was "working as normal" (it absolutely wasn't). The new phone is working fine and is in excellent condition, a steal for the price. But I again had to chase them to get them to finally post it out as it did not arrive on the date they had given me.
So in conclusion: Amazing phone for the price, but customer service is fairly poor and very slow, BUT did get sorted in the end. I would now recommend Phone Enterprise, just not if you're in a rush as I had over 2 full weeks without a working phone.
30 april 2022
Antwoord van Phone Enterprise
Thanks for your feedback and we have received a return request on the 24th of April and the phone was sent out to our return address on 26th and have received it 2 days ago via Royal Mail first class. The technician has already assessed the Samsung S8 (average condition) phone its working as normal and has your password and data which has not been wiped.
Please bare in mind there are multiple ways to contact us through the website, email and mobile phone.
2 days late but still good
Came a bit late but they were very informative to when I could be expecting the product
25 april 2022
Urgently needed a replacement phone
Urgently needed a replacement phone and received an excellent and quick service
7 maart 2022
Great product great service
28 februari 2022
Very happy with the phone thank you
25 februari 2022
Best place to get phones from great…
Best place to get phones from great communication also fast delivery would definitely recommend
21 februari 2022
excellent condition quick delivery 10/10
20 februari 2022
Great services
15 februari 2022
A no problem company easy to deal with
7 februari 2022
Is it new?
I ordered what was meant to be a new apple lead. The advert showed it being in a box. I first received a lead without a box which appeared used.I did nothing. About 10 days later I received a second lead. This also came without a box but had the apple leaflet. This one looked new and unused. I presume the company is recycling leads that must have been unwanted by the company that originally purchased them?
26 januari 2022
Antwoord van Phone Enterprise
Dear Customer,
Thank you for your feedback and with sincere apologise that the product you purchased was not sealed or new. We have mentioned in our product listing that the items are used or the packaging may have been damaged. The items are purchased from large retailers and this can only guarantee that the product is genuine.
Regards,
Kaiser.
Very fast delivery and really happy…
Very fast delivery and really happy with my iPhone X.
19 januari 2022
Bought an IPhone X as an XMAS gift for…
Bought an IPhone X as an XMAS gift for my brother, it was perfect, he absolutely loved it!!
16 januari 2022
Touch screen of iPhone X in “very good”…
Touch screen of iPhone X in “very good” condition doesn’t work. It arrived 3 days ago and I’ve just given it to my son for his birthday today.
Very disappointing
15 januari 2022
Antwoord van Phone Enterprise
Dear David, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future to ensure there are no issues.
All our phone are under warranty and 30 day return policy so within the stated timeframe you can return / exchange the phone.
Please feel free to reach out to sales@phoneenterprise.co.uk with any further comments, concerns, or suggestions you wish to share. We would love to make things right.
Regards,
Kaiser.
Superb product exactly as advertised
Superb product exactly as advertised, shipped and delivered as stated in full working order. Very Satisfied.
14 januari 2022
Genuine apple cable works like a charm!
14 januari 2022
Fast service and exactly what I ordered
10 januari 2022
Purchased two Samsung S10 mobiles
Purchased two Samsung S10 mobiles, one was not unlocked, a WhatsApp contact soon had the problem sorted, condition of phones were very good, would recommend seller.
9 januari 2022
Great product at the best price…
Great product at the best price available online. Accurate description, responsive to email question and swift dispatch.
24 december 2021
Great prices and quick delivery
Great prices and quick delivery. Thr phone is like new..very pleased.
19 december 2021
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