Pickyourtrail Reviews 689

To begin with the recommendations and booking process was so cooperative enough. Thanks to Jeevan for planning the holidays. From the execution team. Mr. Harish has been hand holding us throughout. This was yet another hassle free trip for us. Everyday schedule with the e-tickets as needed along with the transport details are provided promptly by previous day evening. The WhatsApp group was actively providing the answers for queries raised. Well taken care.
The suggested area of improvement:
For non alcoholic - vegetarians like us...kindly ensure to make food arrangements accordingly. You are the only source we can trust in and appreciate if you can either guide us or provide us with necessary food.

The experience was wonderful we enjoyed the entire trip. All the arrangements were on time and explained in full details. Even for few uncertain weather conditions the communication and arrangements made were super useful.

Rating - 9

Just a small thing - if you include complete guide on recommendations and how to approach the multiple attractions at Changi Airport in the same manner other things are shared will be a excellent move.

Once again thanks you everyone for the sooperful experience and travel

We had an excellent experience with Pick Your Trail for our family vacation. The entire trip was very well planned, and everything from itinerary coordination to hotel arrangements and transfers was handled smoothly. Their customer service was outstanding — the team was responsive, helpful, and always available whenever we needed assistance during the trip.
Thanks to their seamless planning and support, my family and I were able to relax and truly enjoy our vacation without any stress. Overall, it was a wonderful experience, and we would definitely recommend Pick Your Trail for hassle-free travel planning.

Overall, everything was good, but it was told there would be something special planned for my birthday, which didn’t happen. Also, during the city tour, we were not taken to Chinatown or Little India, and we were not given enough time at Merlion Park to explore properly. We also didn’t get to visit any temples or other attractions. Apart from that, everything else was fine.

A big thank you to Mr. [Dhayanath ] for making our trip so memorable and stress-free. He guided us at every step, stayed in touch throughout the journey, and handled everything with great care and patience. It felt reassuring to have someone so responsible and supportive during our travel. Truly grateful for all the help and effort!

Recently completed our Singapore trip planned through Pickyourtrail, and it was a wonderful experience from start to finish. The entire itinerary was very well organized, including hotel bookings, transfers, cruise arrangements, and attraction tickets. Everything went smoothly and exactly as promised.

What I appreciated the most was their quick support and easy coordination throughout the trip. It made traveling with family much more stress-free and enjoyable. Singapore was an amazing experience, and Pickyourtrail played a big role in making the journey comfortable and memorable.

Highly recommended for anyone planning an international family vacation!

Planning an international family trip can be stressful, especially when it comes to visas, itinerary planning, bookings, and managing transportation smoothly during the journey. But my experience with Pickyourtrail was absolutely amazing from start to finish.

I travelled to Singapore with my family, and the entire trip felt extremely convenient and comfortable because everything was well planned and managed by the team. They helped us with flight bookings, Singapore visa processing (which honestly isn’t easy), hotel bookings, itinerary planning, attraction tickets, and smooth transportation arrangements throughout the trip.

Our itinerary included incredible experiences like Universal Studios Singapore, Sentosa, Wings of Time, Night Safari, Gardens by the Bay, Flower Dome, Cloud Forest, Madame Tussauds, Merlion City Tour, and more. They also arranged airport pickup and drop services along with comfortable private AC transfers within the city, which made travelling around Singapore completely stress-free for my family.

One of the best parts was their mobile app, Pickyourtrail Mobile Application. The app had all the trip details, live updates, schedules, and a 24×7 live chat support system that helped us instantly whenever we had doubts or needed assistance.

After reaching the destination, they also created a dedicated WhatsApp support group that was active 24×7 throughout the trip. No matter what question or issue we had during the journey, the team was always there to help immediately.

From flights to hotels, activities to transfers — Pickyourtrail made our family trip smooth, easy, and memorable in every way.

Absolutely loved the experience. 10/10 recommended!

We have booked a group trip with lots of excitement to Bali and Malaysia from 25 th April till 3 May 2026.

The trip stated off really well,we had a lovely stay in Ubud at Dhanaka villa.
We had a great time,the vehicle for our trip was comfortable and driver (Mr.Yohan)was very polite and understanding.

We were expecting same or a decent level of stay at our next destination Seminyak.
Paragon hotel Seminyak turned out to be a very old and low quality 4 star hotel with a very dated and leaky bathroom,where staff didn't have the basic knowledge of how to check in guests with multiple rooms bookings.
We are a family of 11 with 3 kids and senior citizens were made to check in two connecting rooms which we later understood were family rooms meant for single family.
Later the hotel did offer us 2 extra rooms,out of 1 room we didn't check in,the staff conveniently kept blaming us for not providing 2 extra passports during check in .They were extremely impolite
We thought the worst was over,but when we reached KL and checked into Furama Bukit bintang hotel.
The hotel has no bellboy to carry luggage accross multiple floors,water has to filled up in a jug with water dispenser situated on the other side of the lobby.
We were not stingy about a budget for a decent 4-5 hotels.
This very low quality hotel selection by their team just to cut corners really just ruined our whole trip experience.
The last thing any one travelling needs is a decent hotel with clean and functional bathrooms.
Extremely disappointed with pickyourtrail for providing us with such poor quality hotels.
Pls check your hotels booking before booking with them

This useless spam of a company has wrecked our trip before we even started. They actually did not book till last week of our travel and finally telling us they could not get tickets for our activities planned and gave us some bullshit vouchers . Most useless team . Do not bother paying upfront until you get all your vouchers.

Booking my vacation was quick and hassle-free. The platform offered great prices and plenty of options to tailor my trip בדיוק how I wanted it. Everything went smoothly from start to finish, and I felt confident throughout the process. I’d definitely use it again for future travels.

There should be option to provide a negative review as well, i would rate -4*. Utter Rubbish company. My vacation & money got wasted because of Pick your trail. I had a family trip planned of Switzerland & Paris. The hotels they provided was in remote third locations (Away from Airport & also far from all tourists places.) Even the 24x7 helpline people were just call center guys who did not knew my itinieary and always provided Google suggestions. After just couple of days it was better to ask chatgpt & google for directions & places. This is a fraud company who is just using third party apps to book holidays for you without any planning and guidance. i even missed my train from paris to switzerland because of them & i had to buy on spot tickets and cough another 1lakh.

I recently completed my Singapore trip with Pickyourtrail and had a very disappointing experience. Right from the airport pickup, the entire trip was less of an experience and more like a pickup and drop service without any trip guidance. All the drivers and trip coordinators were extremely rude and helpless. I was definitely expecting a better service and experience from Pickyourtrail.

They advertise transparent pricing, expert visa guidance, 24/7 support, and a holiday experience “as smooth as the holiday itself.” My family paid nearly INR 3 lakh and received a more interpretive version of that promise.

The process began with the usual urgency: send the money overnight so the flights can be booked immediately. This was followed by the less glamorous discovery that the sensible routing had, in fact, not been secured. We were later told ticket prices had changed because of “war,” which is an impressively grand explanation. It has sweep. It has scale. It also has the small disadvantage of sounding very much like a substitute for “we did not book the flights when we said we would.”

They then tried to make us start our Japan trip from Chennai. Not because that was the plan, naturally, but because at PickYourTravails, logistics appear to be a creative writing exercise. When we refused, they said they would get back to us. This turned out to mean reappearing closer to departure and attempting the same nonsense again, by which point a perfectly ordinary one-stop journey had been carefully refined into a two-stop inconvenience.

Their visa guidance was similarly memorable. Hotel details unclear, flight details unclear, document guidance wrong, and the itinerary communicated in fragments unless repeatedly chased. Information arrived only under pressure, which gave the entire experience the brisk efficiency of filing taxes during a power cut.

Communication throughout was slow, evasive, and almost academically vague. And now, even after more than a week of trying to extract a refund, they still have not properly gotten back to us.

For a company in the business of holidays, PickYourTravails shows a striking gift for administrative suffering.

Pick Your Trail completely ruined our Dubai trip. Their operations are highly unprofessional, and once payment is made, the experience quickly turns into a frustrating ordeal. There is a clear lack of coordination and attention to basic details—for instance, they booked one hotel but arranged pickups from a different branch of the same hotel, creating unnecessary confusion.

For our airport drop, the cab driver refused service at the last minute, leaving us stranded and scrambling for alternatives. Their local partners are unreliable, and the team in India is equally unprofessional, often withholding critical information. For example, only after full payment did they inform us that baby prams are not allowed in the cabs they arranged—something that was a key requirement for us. Had we known this earlier, we would have opted for private taxis instead.

Overall, this lack of transparency and poor service made our experience extremely disappointing. I strongly recommend avoiding Pick Your Trail and choosing more established and reliable travel providers instead.

1/10 – Very Disappointing Experience with PickYourTrail
Unfortunately, our Thailand trip booked through PickYourTrail turned out to be quite disappointing. From the planning stage itself, the coordination was poor and communication was inconsistent. We often had to follow up multiple times to get basic information about the itinerary and travel requirements.
The itinerary shared with us lacked clarity, and several important details were either missing or changed at the last minute, which caused unnecessary stress during the trip. Pickups and drop-offs were not well coordinated, and we experienced delays that affected our daily plans.
The hotels arranged were not up to the expected standards and did not match what was promised during the booking stage. Instead of being comfortable and value for money, the accommodations felt poorly selected.
Support during the trip was also limited. Whenever we faced issues, responses were delayed and we did not feel adequately supported by the team. Overall, the trip did not meet our expectations in terms of planning, professionalism, or customer care.
Sadly, what should have been a relaxing vacation turned into a stressful experience. Based on this experience, we would not recommend PickYourTrail for travel planning.

My Worst Travel Experience – Strongly DO NOT Recommend PickYourTrail for Turkey

Our experience with PickYourTrail (PYT) was extremely disappointing from start to finish. I would strongly advise anyone planning a Turkey trip to avoid them.

1. Poor Planning from the Beginning
I am based in Hyderabad, yet PYT assigned a Chennai-based agent to handle our trip. Initially, the Hyderabad team kept calling and suggesting we should go with them instead because we might face problems later, but they never clearly explained what those problems would be. Eventually, we proceeded with the Chennai team.

Once the itinerary was finalized, the PYT agent asked us to send our passports to their Chennai office for the Turkey visa process. Since we had never travelled to Europe before and usually visited countries where visas are easy or on-arrival, this process was new to us. Sending passports to Chennai felt uncomfortable and poorly planned, especially when a Hyderabad office existed.

It became clear that the Chennai agent simply wanted the project under her account without proper coordination.

2. Visa Process Chaos
Because we were hesitant to send our passports, we ended up coordinating with another visa agent and handled the entire documentation process ourselves—downloading papers, preparing documents, and spending a significant amount of money on it. Eventually PYT refunded the visa fee they had charged, but the entire situation showed how disorganized the process was.

3. Activities in Turkey – Completely Mismanaged
We had specifically requested activities like the hot air balloon ride in Cappadocia and the Red City Underground Tour.

The hot air balloon ride was cancelled on the first day due to snow (which is understandable).

However, for the next day they were supposed to arrange another slot. Despite constant follow-ups, their so-called 24×7 concierge service was completely useless.

Since PYT failed to secure a slot, we were forced to book the hot air balloon ourselves locally, which cost us significantly more.

In the itinerary, PYT had charged ₹50,000 for the balloon ride, and I have the detailed cost breakdown. Yet when they finally refunded the amount, they only returned ₹26,000, claiming that was their internal cost. This lack of transparency is unacceptable.

4. No Ground Support in Turkey
Throughout the trip, PYT kept saying their “Turkey team was not responding.” That itself is a major red flag. If you are charging premium prices for a destination, you should have proper local support and manpower.

It became clear that they have no real operational presence in Turkey and rely on unreliable third parties while marketing themselves as experts.

5. No Accountability Even After Escalation
Even after formally escalating the issue via email and sharing screenshots of their ineffective “24×7 concierge” support, there has been no proper response or resolution.

This was by far the worst travel planning experience I have had. Poor coordination, lack of transparency, no local support, and ineffective customer service.

If a minus rating existed, I would give that.

Strongly NOT recommended if you are planning a trip to Turkey with PickYourTrail.

My Sri Lanka Trip Experience with Pickyourtrail

Before the trip, I got clarity about my Sri Lanka honeymoon package only at the last minute, which itself was disappointing. Before payment, the sales team made several promises, and I trusted them and proceeded with the payment. However, after payment, a new sales person took over and said that no such promises were made, blaming poor knowledge transfer from the previous executive.

The support before payment was very good, but after payment, the support quality dropped drastically. The responsiveness and care were not the same as before.

After arriving in Sri Lanka, we met our driver/guide. Unfortunately, on the way to the hotel, we met with a major accident. Thankfully, no one was injured, but it was a serious incident, not a minor one. We were stuck on the road for nearly 3 hours. I informed the Pickyourtrail team immediately, but their response and follow-up after the accident were not satisfactory.

This was our honeymoon trip and first international trip, and I expected more care and concern from Pickyourtrail. Because of the delay, we reached the hotel very late, which affected our sleep and also impacted the next day’s early morning trekking plan. No complimentary support or gesture was provided for this inconvenience.

On the first day, we stayed at Flower Garden Hotel, where:
• The internet connection was very poor
• The water heater was not working

We informed the hotel twice, but there was no response. I did not expect Pickyourtrail to book such a hotel for a honeymoon trip.

On our last stay in Ella, at Ella Jungle Resort, the cable car service was not working. Because of this, we had to walk nearly 15 minutes at night through jungle steps, including a wooden bridge. This situation made my wife very scared, and it was uncomfortable and unsafe for a honeymoon couple.

We were also informed that we would receive a complimentary cake on Day 4, but we did not receive it. Even after informing them again on Day 5, the cake was delivered only on Day 6, which was our full travel day to the airport. There was no proper time or situation to celebrate, so the purpose of the cake was completely lost.

There were a few other issues as well, which I am not mentioning here because after informing Pickyourtrail, they tried to resolve those.

Despite all these issues, I must say that our driver was excellent — very calm, supportive, and did his best to cover all planned places. Thanks to him, we still managed to enjoy the trip.

Final Suggestion

You can choose Pickyourtrail, but:
• If they make any promises before booking, ask for official confirmation by email
• Do not blindly trust calls or WhatsApp messages
• Double-check hotels on your own
• Always be mentally prepared to manage things on the ground

The trip itself was enjoyable, but the above issues disturbed our honeymoon experience and should be taken seriously.

Subject : Executive Feedback on Recent Bali Trip
Hi,
Good morning.
I would like to formally share my feedback on our recently concluded Bali trip arranged by PickYourTrail.
Overall, I would rate the experience 3.5 out of 5. Based on my over two decades of international travel experience, I believe there are specific areas where operational and service-level improvements are required to enhance customer experience and protect brand reputation.
1. Communication Platform
The in-app chat facility was ineffective and often disruptive during our stay. Accessing the chat was cumbersome, responses were delayed, and there appeared to be inadequate coordination with the on-ground Bali team.
For real-time issue resolution, I strongly recommend a dedicated WhatsApp group involving travelers and PickYourTrail representatives. Additionally, the app generates excessive and non-essential notifications, which further detracts from usability.
2. Driver/Guide Engagement
While the driver/guide received us appropriately upon arrival in Kuta, the overall engagement was minimal. A more proactive approach—such as sharing insights into Bali’s culture, heritage, and lifestyle during travel—would have significantly elevated the experience.
3. On-Site Support at Attractions
At most tourist locations, the driver/guide did not accompany us and remained at the parking area. This was in contrast to the experience of other tourists, whose guides were actively involved. This gap reflects directly on service quality and brand perception.
4. Hotel Accommodation
• Ubud: The accommodation was excellent and met expectations.
• Kuta: The hotel experience was unsatisfactory. Food quality was average, complimentary meals were below standard, and the complimentary spa service was subpar. I would strongly advise against recommending such properties to PickYourTrail customers in the future.
5. Water Sports Coordination (Kuta – Final Day)
Coordination with the water sports agency was poor. We had to repeatedly locate the agency to organize activities, indicating a lack of prior alignment and oversight.
In closing, I acknowledge and appreciate the efforts of the PickYourTrail team in planning and executing the trip. I trust this feedback will be reviewed constructively and used to strengthen service delivery. We remain open to considering PickYourTrail for future travel, subject to these improvements.
Thank you.
Regards,
Srinivasa Kumar Padala

We booked our trip with PYT to Maldives
My booking id is BOOKING ID : 508114, 508116, 508182

We previously have travelled to Maldives with PYT then the staff were experienced and tailored the trip accodring to our requirements. This trip was a big disappointment. The whole experience was extremely disappointing.

The PYT staff did not clearly explain the different villa categories though we asked for a luxury over water villa at Siyam World and ended up booking us a basic villa, despite us requesting a split stay. We had confirmed and paid for an itinerary that included 2 nights in an Overwater Villa and 6 nights in a Beach Villa.

However, after full payment, the plan was changed to 2 nights Beach Villa, 2 nights Overwater Villa, and 4 nights Beach Villa. Because of this change—which was entirely not our fault—we were forced to move our luggage multiple times during the trip, which completely disrupted what should have been a relaxing Maldives vacation.

Even after getting here we contacted the PYT team to upgrade the villa but they could not help us at all they kept saying the villa what we got is the best one which clearly isnt. Because we have stayed in a ocean villa before with better amenities.

Overall, this was not the level of service we expected. I would not recommend PickYourTrail if you want a peaceful trip.

Worst experience ever. We booked our Vietnam trip with them on 1st of Jan 2026, they have us the worst property in phu quoc . There was no breakfast no dinning no good in our hotel or nearby. The hotel room were unclean , unhygienic, fldoors were not locking, hotel staff were rude . On reaching out to customer support in Pickyourtrail they did not do anything to help us all they said sorry for your inconvenience. Very unprofessional and rude while asking for help all they said will get back. They applied our visa even wrong for one person. Please don’t trust this company if you want a hassle free travel. Worst decision ever. They will charge you for everything but zero service. Even when i wanted to change my hotel at my own expense they couldn’t confirm me the same for pickup and we couldn’t get another hotel as it was sold out. They misguided us completely. The amount they take you can book a headache free trip by yourself with better budget. So please don’t book with this company. They have no idea of what they are doing zero zero experience. Shitiest experience ever. I have booked with Thomas cook, SOTC make my trip they might charge you a bit extra but you won’t have any issues once you reach the destination. Avoid this company at all cost