Pickyourtrail Reviews 689

**Tour Code:** 130903
**Company Name:** PickYourTrail – Travel Troops Global Private Ltd
**Destination:** Georgia
**Travel Dates:** 20-12-2025 to 27-12-2025
**Duration:** 8 Days / 7 Nights
**Guests:** 3 Adults + 1 Child

I booked a Georgia trip with **PickYourTrail – Travel Troops Global Private Ltd**, and unfortunately, it turned out to be a very disappointing experience. Based on my journey, I strongly feel that **PickYourTrail – Travel Troops Global Private Ltd** lacks experience in handling international tours.

### ❌ Major Issues Faced

* **No support during immigration (very critical):**
On arrival in Georgia, there was a document mismatch and the immigration officer asked for clarification.
I tried calling multiple **PickYourTrail – Travel Troops Global Private Ltd** contacts (Arya, Chandramouli, Dinesh Ram Kumar, and others) between **6:00–6:30 PM IST**, but **no one responded**.

* **Family stuck at immigration:**
I was waiting for nearly **1 hour at the immigration counter** with my **5-year-old child** and **65-year-old mother**, without any support. We were not allowed to move forward during this time.

* **False promise of 24/7 support:**
**PickYourTrail – Travel Troops Global Private Ltd** claims to provide **24/7 customer support**, but this was clearly not true when we needed it the most.

* **App completely unreliable:**
They insist the PYT app will help in emergencies, but the app kept **crashing continuously**. I couldn’t access documents or information when it mattered.

* **Unprofessional response later:**
The next day, Dinesh Ram Kumar replied, and when I asked why no one responded earlier, I was told they respond **only during working hours**.
If emergencies are handled only in working hours, then calling it “24/7 support” is misleading.

* **One-way communication during the trip:**
During the tour, the team would make one mandatory call per day.
If I missed their call and returned it after 20–30 minutes, **they would not respond**.
It felt like communication was allowed only when *they* wanted, not when the customer needed help.

* **Worst customer support & poor app:**
Overall, the customer support team felt like they were working only for name sake. The app and support system are both unreliable.

* **Bad local driver experience:**
The driver assigned during the trip was impatient and not customer-friendly.
He rushed us at every attraction, pressured us to return early, and spoke harshly at times.
It felt like the goal was to finish the day quickly and drop us back at the hotel, rather than letting us enjoy the trip.

* **No coordination between Indian team and local guide:**
I was stuck between the foreign tour guide and the Indian **PickYourTrail – Travel Troops Global Private Ltd** team, with no clear ownership or accountability.

* **Lack of international tour experience:**
It honestly felt like **PickYourTrail – Travel Troops Global Private Ltd** was **learning international tour management by using customers as test cases**. We paid full money but were treated like trial users.

### ⚠️ Final Thought

**PickYourTrail – Travel Troops Global Private Ltd** does **not have the experience or systems required to manage international trips**, especially destinations like Georgia.
The trip was stressful, poorly managed, and unsafe during critical moments.

If I had planned this trip on my own, it would have been **far better and less stressful**.
Booking with **PickYourTrail – Travel Troops Global Private Ltd** turned out to be a **complete waste of money and trust**.

I strongly recommend others **think carefully before booking international trips with PickYourTrail – Travel Troops Global Private Ltd**.

We booked our Vietnam vacation with Pick Your Trail (PYT) under Tour Code ID191125PYT-2810715, and it turned out to be extremely frustrating. Wrong hotel rooms, daily confusion, missing inclusions, and a completely misrepresented cruise ruined the experience. Coordination from PYT staff — Soundarya, Ayushi Khandelwal, and Raj Lakshmi — was poor. I would not suggest using PYT for international travel.

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Detailed Review:

We trusted PYT to handle a well-planned trip for our group. Unfortunately, we spent more time resolving issues than enjoying our vacation.

1. Before the Trip

The itinerary we paid for clearly had a Bana Hills stay. After we made the payment, the stay disappeared from the final plan without explanation. Getting visas, insurance, and vouchers required constant follow-ups.

The shock came when, right before our departure, the team demanded extra payment to add Bana Hills — something originally part of our itinerary. This last-minute chaos set a very negative tone.

Despite multiple communications with Soundarya, Ayushi Khandelwal, and Raj Lakshmi, responses were slow and unclear. Even marking emails to Hari Ganpati didn’t help.

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2. During the Trip
• Hotel Mess:
We booked two deluxe rooms but got one normal room and one bunk-bed room, completely unsuitable for a couple.
• Coordination Issues:
We had to repeatedly ask for pickup details every day. The team never provided them proactively.
• Bana Hills Ticket Problem:
At the cable-car station, we were told our tickets weren’t included. We stood there for an hour while PYT fixed the mistake at the last second.
• Entry Tickets Not Included:
During the Ninh Binh/Mua Cave tour, we were the only ones asked to pay separately. This was embarrassing and unexpected.
• Halong Bay Cruise Misrepresentation:
The cruise we were promised was luxurious. The one we got was the complete opposite — small boat, limited food, no sunset party, and no drinks. Only after escalating did we get the bamboo boat ride.

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3. Final Thoughts

Our entire trip felt like crisis management. For the price paid, the experience didn’t match even basic expectations. PYT’s handling was unprofessional and highly disappointing.
I strongly recommend reconsidering if you’re planning to book with Pick Your Trail.

Title:

“Major Mismanagement & Trauma — Our Vietnam Trip with Pick Your Trail (PYT) Was a Disaster.”

Short Summary
We booked a Vietnam trip through Pick Your Trail (PYT) — Tour Code ID191125PYT-2810715 — and it turned out to be one of the most stressful travel experiences ever.
Miscommunication, last-minute shocks, wrong room types, missing vouchers, delays from the ground team (Soundarya, Ayushi Khandelwal, Raj Lakshmi), and a completely misrepresented cruise experience ruined our trip.
Proceed with caution.

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Full Detailed Review:

1. Planning Mess:
We paid for an itinerary that included a Bana Hills stay. After payment, PYT silently removed it. Only after 10 days of follow-ups — and 10 minutes before our flight — their team (Soundarya/Ayushi Khandelwal/Raj Lakshmi) asked us to pay extra for something that was already included.

Visas, vouchers, and insurance were all given at the last minute.

Even emails sent to Hari Ganpati received no response.

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2. On-Trip Problems:
• Ho Chi Minh rooms were completely wrong — one room was a bunk-bed room.
• Daily transfer details came at the last minute.
• Bana Hills cable car vouchers were not arranged; we waited one hour at the station.
• At Mua Cave, we were told to buy tickets while everyone else had them included.
• The Halong Bay cruise was not at all the cruise promised in the itinerary — cheap boat, poor food, no party, no drinks, and bamboo ride only after escalation.

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3. Mental Trauma:
From Day 1 to Day 6, we faced unnecessary stress, confusion, embarrassment, and helplessness due to PYT’s negligence and poor coordination.

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4. Conclusion:
Pick Your Trail (PYT) overpromises and under-delivers.
The team we dealt with — Soundarya, Ayushi Khandelwal, and Raj Lakshmi — showed delayed responses and poor coordination throughout.
This experience ruined our holiday.
I strongly recommend avoiding PYT for international travel.

We were three girls and paid ₹1,20,000 each for this trip, which was extremely costly. Initially, they told us that flight tickets were included, but later they said flight charges were separate. Even a day before the trip, they informed us that we had to pay an additional 50 AED green tax at the Dubai hotel, which was never mentioned during booking.
Our flight was delayed, so we missed the cruise dinner. I requested rescheduling, but the representative, Nitya Nimmi, was extremely rude and kept saying, “You have a booking.” My first day turned out to be horrifying.
The desert safari was only 2-3 km, and the food was completely terrible. The Al Khoory Executive Hotel was located in an area that felt like a labor camp. The room was cramped with three beds and barely any space to move. Service was awful—we had to call for cleaning every day. Despite being three girls, they gave us an itinerary meant for two people.
It’s totally a scam! I asked for a refund for the missed cruise dinner. Initially, they refused and told me to have dinner elsewhere and send them the bill. After a long process and being scolded, I finally received the refund. Every transfer was on shared transport, which was never clearly communicated.
Please think twice before booking with PickYourTrail. My experience was extremely disappointing and stressful.

We recently completed a family trip with PYT .

Some of the components were very disappointing and i want to bring it to your attention.

We were provided the worst possible rooms in singpaore hotel, which upon repeated request were finally been changed.

In kualalampur , we needed to pay extra for changing our rooms, also we were given a hotel with minimal in room dining options.

In Langkawi, we needed to pay extra for changing our rooms.
Attractions which were verbally been committed were not included in the tour plan and finally we were not been able to see those.

Also, while booking we were been told all room rates are refundable rate but when we requested it was not accomodated.
Please note, even if we were promised multiple times we understood none of the hotel was 4* and above which is complete breach of trust.

The on trip support was very limited, for everything i needed to mail and wait for a resolution which ruined a lot of time for us.

Overall, the experience can not be more than 2*, i wanted to drop this note to you before i post the same in public forum.

All having said, I will keep this experience in mind while booking our next trip and assess for better partners.

I had a very disappointing experience over a recent call with PickYourTrail, Gaurav. I had reached out to plan a trip to Georgia (Tbilisi). Initially, he mentioned that your team are experts and would handle the planning. However, he later struggled to even locate the destination - I had to spell it out for him.

He also couldn’t find relevant flight options and quoted almost double the actual cost for the visa. When I mentioned that the pricing seemed high, he abruptly responded with okay, you plan it yourself and ended the call.

This was extremely unprofessional and not at all the level of service I expected from PickYourTrail

Here is your testimonials which I will add to your website as well

Our experience with pick your trail was not that great the way claim to be given best experience. I feel if you book directly with the resort then you might have better experience or anyways will get the same experience center activities

Whatever activities given we didn’t got most of it !!! What is the point paying premium but what mentioned , nothing you get.

Good things:
sea plan experience was good as this is the first time experience
- Rooms were good and met expectations
- ⁠food was good and ok with expectations
- ⁠view and resort was good looking ⁠
- water pool villa experience was good along with the beach view cottage stay is good
the main restaurant staff were very friendly and entirely resort these group of staff should get only award.

Not worth / not liking at all :

1 . Activities are not guest time friendly and they don’t brief in advance .
2. Package was included group snorkelling but not available when we asked saying not falling in to our asking day ( should not have mentioned in the activity list.
3. ⁠Dolphins view cruise was part of the package and initially they scheduled the time but when we asked they said it was not available for today went for finishing but due to bad weather activity was not excited ( NO complain here as it’s weather issue )
4. ⁠diving unit is not that co-operative. Little arrogance in nature
⁠few lady staff are arrogance . Not sure if just towards Indians .
They shifted our luggage from one room to another without our consent even though exact time were given . They shifted as per their convenience which scary as our personal belongings they themselves shifted in our absence. If any lost item is their then who will take responsibility

Even though we have communicated our experience and issues with the pickyour trail , none of the Cordinator try to resolve it apart from just saying “how’s your experience? We are looking in to it . Etc..

Definitely not recommend them for future trips !! I would recommend book directly with resorts as Maldives all resort will have same amazing view , where only staying / guest experience matters nothing else .

PICK YOUR TRAILS REVIEW – DISAPPOINTED AND CHEATED

I booked a Sri Lanka tour package with Pick Your Trails and paid an advance of Rs. 1,00,000 on September 17. Due to unforeseen circumstances, I had to cancel my participation on September 23, while the rest of the family continued the trip.

At the time of cancellation, I was assured of a Rs. 50,000 refund. Later, the explanation suddenly changed — I was told the total package amount was Rs. 1,22,857 and that only Rs. 50,000 would be refunded. This is misleading because initially it was said to be a 50% refund of the Rs. 1,00,000 advance, but later it was altered to a fixed Rs. 50,000, which is much less.

This amounts to changing the terms after collecting money, which is unfair and unethical. Customers cannot be treated this way after trusting a company with such a large advance.

I am extremely dissatisfied with the way this was handled and consider this practice as misleading and exploitative. I will be filing this as a formal complaint and also sharing my honest experience publicly so that other travelers are not misled by such refund policies.

Final Note: The refund handling by Pick Your Trails was inconsistent, unfair, and felt like a complete breach of trust.

I had gone with them to Azerbaijan. They booked shady hotels with stench so bad. They refused to take responsibility for their mistakes and ruined our trip experience. They just have a good sales team who sell you packages big on the ground execution is very poor.

It was a wholesome experience, had a smooth fun trip all thanks to pick your trail

Good services

The whole experience has been great from reservation to the execution...
Having a seamless travel with pickyourtrail. Divya has been consistent and constant in extending help throughout

Trust and well guided

Overall the experience is good.
Eventhough the app is good would like to point out some flaws regarding co ordination.
our journey from Phuket to Bangkok on 13th june afterearly morning wakeup was tiring after a full day trip to phi phi island previous day.
Also driver didnot give the full amount which I have already paid which was resolved by the Company later after me reaching India.
Coordinator should advise on better planning for a relaxed tireless itinerary.

Very punctual and well planned. Hotels were good

On tour support team not so friendly and I felt they could have been more responsive as they didn’t answer any calls and asked to message even when it was urgent

Recently, my husband, our in-laws, our nine-month-old baby, and I went on a 3N/4D trip to Bangkok and Pattaya. More than us, our 60-year-old parents thoroughly enjoyed the trip and were genuinely impressed with how impeccably everything was organized. Our vehicles arrived on time, and every place listed in our itinerary was covered seamlessly. We never had to contact the local support team because everything ran smoothly and nothing went wrong.

So, why not 5 stars?

If one only considers the logistical aspects, there’s no doubt this deserves five stars. Our parents even urged us multiple times to leave a glowing five-star review!

However, my husband and I did feel a bit disappointed by the overly mechanical nature of the app-based coordination. It lacked a human touch—we never really felt that someone cared about our trip personally. Instead, it felt like we were being guided by a well-oiled machine, which, while delivering a wonderful outcome, felt impersonal.

This is something we missed—but to be fair, I’m not even sure how many people would want or expect that kind of personal connection. Still, I’m sharing this perspective for those of you who might prefer your travels to be executed with a bit more human warmth, rather than just mechanical perfection.

No other complaints!

Pickyourtrail did an amazing job in planning my trip to maldives. The experience was amazing and hassle free.

It was seamless and I appreciate the immediate support Pickyourtrial provided to ensure the trip is smooth. Happy with the service.