Picnic Team have been very very helpful from the start. Mark who was the main person who got our mortgage over the line and Richard who gave me a call first thing to give me the good news our mortgag... Toon meer
Bedrijf heeft geantwoord
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Picnic have been amazing since my first phone call with Tom on 5th October. Every team member that I have spoken with have been polite, kind, professional, knowledgeable and extremely helpful. Thank y... Toon meer
Bedrijf heeft geantwoord
After being turned down by so many mortgage brokers, Picnic was my last hope of securing a remortgage because of my age. When I first contacted them, they told me they would obtain a mortgage offer... Toon meer
Bedrijf heeft geantwoord
Get you to pay £99 for initial mortgage service and don’t deliver at all what they promise. They offer 2 week expedited service if you have an offer accepted. The person finding my mortgage (Nicola)... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We’re here to take the stress and uncertainty out of getting a mortgage, making the journey smoother, simpler, and easier to navigate. Picnic combines smart technology with real human advice to help you feel confident and in control of your home-buying journey. No jargon. No nonsense. Just straight-talking mortgage advisors who cut through the noise to make things clear, honest, and transparent. Whether you’re buying your first home, moving somewhere new, remortgaging, or investing in property, we’ll guide you every step of the way. You make the decisions — we’ll help you make the right ones. Using a mortgage broker like Picnic means more choice, less hassle, and expert advice from people who care. We’ll handle the legwork, find the right deal from over 100 lenders, and keep you updated at every stage. Because getting a mortgage should make sense — every step of the way. Picnic is a trading style of Haysto Ltd, an appointed representative of HL Partnership Limited, which is authorised and regulated by the Financial Conduct Authority.
Contactgegevens
Verenigd Koninkrijk
- picnicmortgages.com
4,5
Uitstekend
182 reviews
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Helped me get a mortgage hassle free
Helped me get a mortgage hassle free
10 september 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thanks so much, William! Great to hear we could help you get your mortgage sorted without any hassle. Exactly how it should be.
Really appreciate you taking the time to leave us a review.
Cheers,
Team Picnic
Antwoord van Picnicmortgages
Thanks for your review, Matthew! We're so pleased to hear that we helped make your mortgage journey swift and straightforward.
Wishing you all the best for the next chapter.
Cheers,
Team Picnic
Antwoord van Picnicmortgages
Thanks so much, Mark! Great communication can make all the difference with the mortgage process, so we’re really pleased you felt kept in the loop throughout. Thanks for taking the time to leave us a review.
Cheers,
Team Picnic
Thank You Picnic Team
I honestly can’t thank the team at Picnic Mortgages enough, especially Nicola! From start to finish, Nicola was incredibly supportive and made the whole process so much easier.
She took the time to understand my personal circumstances and helped me find the mortgage product that was right for me. Nothing ever felt like too much trouble, and I always felt supported and reassured throughout the journey.
If you're looking for someone who genuinely cares and will go above and beyond to help you find the best mortgage for your situation, I couldn’t recommend Nicola and the whole Picnic Mortgages team highly enough.
Thank you again for all your help!
28 augustus 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thanks so much, Jas! What a lovely review.
It’s brilliant to hear how supported you felt throughout the whole process, especially with Nicola by your side. Finding the right mortgage for your circumstances can feel like a minefield, so knowing she took the time to understand your situation and make things easier means a lot.
We’ll make sure Nicola and the rest of the team see your kind words; they’ll be chuffed!
Thanks again for trusting us to help with your mortgage journey, and wishing you all the best for what comes next.
Cheers,
Team Picnic
I had an excellent experience working with Louiza L
I had an excellent experience working with Louiza at Picnic Mortgages and would highly recommend her to anyone looking for a mortgage advisor.
From start to finish, Louiza was professional, knowledgeable, responsive and incredibly helpful. She took the time to understand exactly what I needed, explained everything clearly, and made what can often be a stressful process feel straightforward and well managed.
What stood out most was how proactive and approachable she was throughout. I always felt kept informed, questions were answered quickly, and I had complete confidence that she was doing everything possible to secure the right mortgage for me.
The whole experience was smooth, efficient and genuinely reassuring. It makes such a difference having an advisor who is not only very good at what they do, but who also clearly cares about providing a great service.
Thank you, Louiza, for all your help. I wouldn’t hesitate to use you again in the future or recommend you to friends and family.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Brendan, what a lovely review. Thank you so much for taking the time to share this!
It’s brilliant to hear how much of a difference Louiza made throughout the process. Mortgages can come with their fair share of stress, so knowing she kept everything clear, straightforward and well managed while making sure you always felt informed is exactly what we love to hear.
We’ll make sure Louiza sees your kind words; we know they’ll mean a lot to her. And the fact you’d happily come back and recommend her to friends and family is the biggest compliment you could give!
Wishing you all the best with everything ahead.
Cheers,
Team Picnic
Picnic have made the process of getting…
Picnic have made the process of getting a mortgage a lot less stressful and daunting than what I anticipated at the beginning of the process.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thanks so much, Joseph! Getting a mortgage can feel pretty exhausting, so it’s brilliant to hear the team helped ease some of that stress and made the process more straightforward than you expected.
Really appreciate you taking the time to leave a review.
Cheers,
Team Picnic
As a first-time buyer
As a first-time buyer, I came across Picnic by chance and I’m so glad I did. From start to finish, they were there to help every step of the way. My mortgage advisor, Chloe B, was absolutely amazing — I had a million and one questions (sometimes daily!) and she never failed to answer or return my calls with clear, helpful advice.
Buying a home is a nerve-racking experience, but Chloe and the whole Picnic team made it so much easier. They supported me through everything, from the mortgage to solicitors and insurance. I can’t thank them enough and would highly recommend them.
(My first review got removed)
29 januari 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
What a lovely review, thank you! Buying your first home can feel like a lot, especially when you’ve got lots of questions, so we’re really glad Chloe was always there with clear answers and a reassuring voice when you needed her.
It’s brilliant to hear the whole team helped make everything that bit easier, from start to finish. We’ll make sure everyone involved sees your kind words too; they'll be chuffed!
Congratulations on your first home, and if you ever need our help again, you know where to find us.
Cheers,
Team Picnic
The people I have spoken to so far has…
The people I have spoken to so far has helped me all the way, given lots of details and helped me so far , I’m happy to carry on my journey and hope to progress with them shortly Thankyou
20 augustus 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thanks so much, Terence! It’s great to hear the team has been supportive and kept you well informed throughout your journey so far.
We really appreciate you putting your trust in us, and we’ll be right here to help as things progress. Fingers crossed for the next steps!
Cheers,
Team Picnic
be aware of the £649 cost
be aware of the £649 cost , if you go with the mortgage offer/AIP or not. (I approved the AIP but not the mortgage offer) , I made this mistake and didn't read the TnCs just clicked away as you do. My own fault really . Most other companies don't charge as the lenders pay brokers in cash/benefits on mortgage completion.also being threatened with a ccj with no waring via email as they say everything is on a portal. Just warning you all.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Hi Gavin,
We’re sorry the fee and subsequent payment communications came as a surprise. Our £649 fee is discussed during the first call and clearly set out in the documents provided before an application proceeds, which customers are asked to review and agree. The fee becomes payable once we have successfully secured a formal mortgage offer from a lender, rather than when the mortgage completes.
We charge for the professional advice and support we provide, and so our recommendations remain focused on finding the right mortgage for each customer’s circumstances. While cheaper or fee-free services are available, we’re confident our service provides value and can often save customers more than the fee throughout the term of the mortgage we help them secure.
We’re glad you found a mortgage elsewhere, but we’re sorry you felt the portal communications were unclear. Our Chief Customer Officer and co-founder, Paul Coss, has already spoken with you to clarify the situation. However, if there’s anything you’d like us to take another look at, we’d be more than happy to review the timeline of your application again.
Please feel free to contact us via your customer portal. Alternatively, you can contact Paul directly either via email (paul@haysto.com) or phone (07971260848) when you’re ready. If not, we wish you all the best for the future.
Thanks,
Team Picnic
Great service
19 augustus 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thanks so much for your review! We hope we made your mortgage journey smooth and straightforward.
Wishing you all the best for the next chapter. If you ever need our help again, you know where to find us.
Cheers,
Team Picnic
Spam and unprofessional
I am shopping around for a re-mortgage, and I stumbled upon the ad by Experian. I generally trust Experian, so I gave it a go - this was a mistake.
Despite clearly writing in the initial communication under "tell us more before we contact you" that I don't do phone calls, I have received more than a few in a day.
I wrote on the Picnic dashboard three clear messages to please respond in writing in the message field and not to call, only to be completely ignored and instead received messages written with performative kindness along the lines of, "we tried to call you, please call us back". I can see from the responses of the Picnic team to bad reviews that it is much the same attitude.
WTH, Experian?!
I should have checked the reviews before I engaged.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
We’re really sorry to hear about your experience with us, and we understand your frustration at receiving phone calls after you made it clear you wanted to communicate only in writing.
It’s true to say that we typically look to speak with customers via telephone so we can have a more meaningful conversation regarding their mortgage, or, as in this case, remortgage, requirements. This also allows us to gather more information as the conversation progresses and provide a truly personal service.
However, a personal service should also include adhering to someone’s request for written communication only, and we apologise again for this oversight. Rest assured, we take feedback like this very seriously and will investigate how it happened to prevent a repeat occurrence. We will also remove your details from our database, as you’ve requested.
Thank you for bringing this to our attention, and we wish you all the best for the future.
Thanks,
Team Picnic
Brilliant
The whole service has been nothing short of brilliant! Honestly the best company o have had the pleasure to have sort out our mortgage. The portal layout was easy to use and understand. The process was quick and very easy to get in contact with the stag when needed . I would recommend them 1000 times.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Hi Yas,
What a brilliant review, thank you! It’s great to hear the whole mortgage process felt quick and straightforward, and that you found the customer portal easy to use. We know mortgages can come with their fair share of stress, so making things that bit simpler is exactly what we’re here for.
Thanks for trusting us with your mortgage and for taking the time to share your experience.
Cheers,
Team Picnic
Having a team who can each support you…
Having a team who can each support you in their own area of expertise definitely takes some of the pressure off.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thanks so much for your kind words! That’s exactly what we aim for. Having the right person there to help at each stage can make the whole mortgage process feel a lot less daunting.
Really appreciate you taking the time to share this, and we wish you all the best for the next chapter.
Cheers,
Team Picnic
Leanne was brilliant in securing us a…
Leanne was brilliant in securing us a mortgage! Thanks Leanne and her team!
16 augustus 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thanks so much for the lovely review, Jessica! It’s brilliant to hear Leanne and the team secured your mortgage and got everything over the line. We’ll be sure to pass your kind words on to them all.
Cheers,
Team Picnic
Tremendous provider of whole of market…
Tremendous provider of whole of market mortgages, not just Thier preferred panel which is often the case, 100% recommend
14 augustus 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thanks so much, Robert! It’s great to hear you valued our independent approach. Getting the right mortgage means looking at the options properly and finding what works for you, so we’re really pleased we could help.
We really appreciate the 100% recommendation, and cheers for taking the time to leave us such a lovely review!
Cheers,
Team Picnic
Haysto made a very easy stress free…
Haysto made a very easy stress free process, very pleased with what we experienced 😀 would definitely recommend them.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thanks so much, Brendan! We know mortgages can come with their fair share of bumps in the road, so it’s great to hear we made the process feel straightforward for you.
Really appreciate the recommendation, and we’re so pleased you had a great experience with the team!
Cheers,
Team Picnic
Mickey Mouse company
Worst experience ever.
3 months of back and forth, lost out on mortgage offer as forms weren’t submitted in time to mortgage company by the case manager. Communication was shocking after dealing with Matthew (broker). We had 5 different case managers over the 3 months, we constantly had to chase them up, phone calls were booked and we never got a call, messages ignored. Complained to numerous managers and again ignored and nothing resolved. Emails and numbers are on here from managers and when called answered the phone rudely .. if you don’t want your private number to be called don’t have them on public pages for people to contact for complaints.
Managed to get another broker to get us a mortage offer within 3 weeks. Less stress.
10 juli 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thanks for taking the time to leave your feedback.
We’re sorry to hear that your experience did not meet the standard we aim to provide. We recognise that communication could have been better at certain points throughout your application, particularly where additional information or updates were required.
Your case involved a number of complexities, including changes during the application and a specialist lender requiring additional, detailed information before a mortgage offer could be issued. While this contributed to the overall timescale, we appreciate that the process was frustrating at times and that you felt you had to chase for updates.
We’re also concerned by your comments regarding an interaction with a member of the team. We’ve asked for further information so that we can investigate this properly, including the number contacted and who you spoke with. We take feedback of this nature seriously and would like to understand what happened.
We appreciate you bringing your experience to our attention and wish you all the best with your new mortgage.
Cheers,
Team Picnic
Fantastic company
Tye and Matthew were absolutely excellent keeping in regular contact and handling all of our needs. They were able to get our mortgage agreed in record breaking time! We can't thank Picnic enough for the services provided and would highly reccommend them.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thanks so much, Jesse! It’s brilliant to hear that Tye and Matthew kept everything moving and stayed in regular contact throughout. Getting your mortgage approved in record time is a pretty great result, too!
We really appreciate the recommendation and wish you all the best with everything ahead.
Cheers,
Team Picnic
Antwoord van Picnicmortgages
Thanks so much, Ashir! Buying your first home is a huge milestone, so we’re really pleased we could help make it such an amazing experience. Wishing you all the best in your new home!
Cheers,
Team Picnic
Swift responses to calls and concerns
Swift responses to calls and concerns, a highly positive approach to my case, and superb live updates have made my experience exceptional so far.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Hi Yemi,
Thank you so much for your review! It's brilliant to hear that our team have made such a good impression.
We know how important it is to stay informed throughout the mortgage process, so we're really pleased you've felt supported every step of the way. We'll keep working hard to make sure the rest of your journey is just as positive.
Thanks again for taking the time to leave us a review, and we look forward to helping you through to the finish line.
Cheers,
Team Picnic
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