pictureframes.com Reviews 4.247

There has been a lack of communication, and when reached out for feedback on my purchase there has been no response to request for information.

Picture frames was wonderful to work with. We had an issue with the frame ending up being the wrong size and they fixed it!!

Great service and communication.
Quality frames never disappointed.

Website is easy to use and delivery is on time and easy to install. Quality is great!

Liked being able to download a picture of my artwork in the frame/mats I selected.

I purchased a large 40x50 inch frame in black. It came amazingly packaged with tracking to know exactly when it would arrive. All the hardware to hang it was included. I was mounting a painting done on wood, so I used mounting hardware I already had and was familiar with. I could not have been more pleased with this purchase. Delivery was quick, Product is excellent. I will purchase again in the future.

I have purchased multiple frames from you and never been disappointed so I didn’t even have to stop to think. I just knew what I wanted and ordered.

I’m really excited for my picture to arrive. It was my first time on the site and I accidentally paid for just the print of the picture. In addition to the picture framed and customer service was great. They refunded my money and canceled just the print without question. ChatGPT recommended this site is the best quality so I’m excited for my shipment to arrive this week. Shopping the website from my phone was user-friendly.

I gave a 4 rating because the L brackets were not correct, that came with the frame, to secure my canvas art work into the frame. That said, the frame is beautiful and my art does fit it, i have correct clips coming to mount the work. Just my preview of it laying on my table, the frame really looks nice with the art work.

Originally had some questions and Linda was quick to answer them. Later ordered the picture frame and it was delivered in about a week. The frame is so well-made and is absolutely gorgeous! Thank you so much for this wonderful experience.

Easy. Well packaged. Quality. Timely.

The large frame I ordered came ánd á chip fell off. I had to glue it back on

This floating frame was perfect and it was so easy to add my canvas print to it

Product was excellent quality and shipped very securely. I normally pay a high-end frame shop but decided to try this due to the savings. It looked as good as my others from the frame shop. Just make sure that you know what you are buying as some reviews seem to have bought the wrong item. This is a wrap around frame for use with a wrap canvas picture. There is no glass and you can see the sides if they are not wrapped. Make sure you read instructions on the dimensions. The frame was wood and fully assembled - you just have to insert your picture and secure it.

The product and the manner in which everything comes together is simply perfect!

I bought a very large picture and had no idea how to frame it. I contacted customer service and received so much good advice that I was able to find the perfect frame.

I have been happily using PictureFrames.com for over a decade because of their consistent quality, shipping, and options to customize the matt size. Their frames were special and custom, living up to their "made by artists, for artists" slogan. Sadly, over the last few years they have significantly reduced their gallery style frame offerings and only offer a few matt widths. I tried one of the only gallery style satin black frames left (the Cassidy) but am much less satisfied with the result. Now the generic frame profile made of particle board cheapens the presentation of my art. Why don't they offer a sustainably grown, solid wood, simple rounded profile gallery frame in satin black, like the old 3BK frame style?