Elephant pillow arrived within specified time, vacuum packed. It's lovely once plumped up, but there were several threads hanging/poking out from the seams. I checked they weren't going to unravel t... Toon meer
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Lees wat reviewers zeggen
Love what I ordered but disappointed in the delivery time Took longer to come than expected and couldn’t return as postage would have been just under what I paid for the goods… £35 back to China
This was my second Elephant purchase, as when I asked my friend what she needed for her second baby she automatically said another Elephant! Her first baby loved it and at 5 years old is still enjoyin... Toon meer
Elephant arrived in good time but it was vacuum packed in such a small package that the stuffing will take ages to re-distribute! Also, there is no 'PillowNap' label on the item, which the older item... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
IMPORTANT: We DON'T buy positive reviews like some of the other companies. Some of the negative reviews were written by our competitors, so the overall rating is not accurate. Thank you for understanding. PillowNap is a trusted company specializing in baby gear and toys. They offer a wide range of safe and high-quality products that prioritize comfort and fun for your little ones. With a commitment to customer satisfaction and community involvement, PillowNap is a top choice for parents seeking quality gear and toys for their children.
Contactgegevens
150 Bruntsfield Pl, EH10 4ER, Edinburgh, Verenigd Koninkrijk
- support@pillownap.com
- pillownap.com
3,7
Gemiddeld
279 reviews
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Still not received parcel left at door…
Still not received parcel left at door of flat according to picture but not there when home
I have a reply from Hermes that's states its your issue not there's
23 juli 2024
Antwoord van PillowNap
Hi,
Your parcel was delivered to your address, and there’s a clear delivery photo showing it. This issue has been resolved through our email conversation.
Edit: The package is clearly visible in the delivery photo. If it was stolen from your property, we recommend contacting the relevant authorities or delivery service for further assistance.
Best regards,
PillowNap Customer Support
Rubish product
22 juli 2024
Antwoord van PillowNap
Hi Susan,
We stand by the quality of our products and take pride in what we offer.
Simply calling it “rubbish” without sharing any specific issue doesn’t add much value.
If you had a real concern, we’d be more than happy to assist.
We’re confident in our brand and our products, but if there’s something to address, feel free to let us know.
Best wishes,
PillowNap Customer Support
Antwoord van PillowNap
Hello,
We can see that you ordered two SMALL-sized elephants, which are more like decorative toys than pillows.
We provide clear-size information with visuals and descriptions, so it’s unfortunate that a negative review was left due to selecting the wrong size.
Amazing product but took ages to arrive…
Amazing product but took ages to arrive but was kept up to date on the item
6 juli 2024
Sweet dreams with Pillow Nap
I purchased the Pillow Nap elephant for our grandson and he loves being in there.
3 juni 2024
Pillow Nap order
Ordering online was fairly straightforward and easy. Unfortunately the time it took to deliver and the lack of communication to keep me informed was not very satisfactory. Probably won't order again.
6 mei 2024
Very poorly made
Very poorly made, stitching coming undone, no filling in one of the legs, due to the workmanship, loose threads all over, no washing instructions, no safety instructions. And to charge £35.00 for this, is joke. Bad customer relations. Would not reccomend for a small baby
13 mei 2024
Review zonder uitnodiging
Antwoord van PillowNap
Unfortunately, we can't find any record of this customer. It seems like they might have bought from another company and had a bad experience. Since we're a popular choice, they may have mistakenly left the review on our page.
You can buy elephant in Ikea cheaper
If I had realised the goods I purchased were from China, I would not have purchased it as it is not great quality, as it would need more stuffing to look like the pictures advertising it. You can buy same item in IKEA cheaper. Read the reviews before you buy .
1 mei 2024
Review zonder uitnodiging
Antwoord van PillowNap
We apologize for any inconvenience you may have experienced. While it's true that almost every product may be available at lower prices elsewhere, we pride ourselves on offering a wide variety of colors, sizes, and high-quality items in our shop. Additionally, it's important to note that many products worldwide, including some of ours, are manufactured in China, allowing us to provide our customers with a competitive price and quality ratio. Also, it's worth mentioning that even though widely used products like iPhones are manufactured in China, they are still trusted and utilized by millions globally.
My mum purchased this item as she had…
My mum purchased this item as she had bought one recently for my baby and this was for another family members baby, when the item arrived it was vacuumed packed, which was fine before but this time it left the item really lumpy and bumpy. My mum had to open the item and add more stuffing so it was suitable to give as a present for a new baby.
4 april 2024
Antwoord van PillowNap
Thank you for bringing this to our attention, and we apologize for any inconvenience caused. We strive to ensure that our products arrive in pristine condition, and it's disappointing to hear that your recent experience fell short of expectations. We appreciate your feedback and will look into our packaging and handling processes to prevent similar issues in the future. If you have any further concerns, please don't hesitate to reach out to our customer service team, and we'll do our best to assist you.
Thought it would have been a bit bigger…
Thought it would have been a bit bigger considering it’s like a pillow. It’s more the size of a toy to play with.
8 april 2024
Antwoord van PillowNap
We apologize for any inconvenience. It seems you've ordered a Small-sized Elephant, which is designed more as a toy than a pillow. Our Large and Jumbo size Elephants closely resemble the ones in our pictures and can serve as both a pillow and cushion.
This elephant is brilliant for babies…
This elephant is brilliant for babies it gets used every day. And so cute
4 mei 2024
Review zonder uitnodiging
Lovely elephant pillow but not finished to the best standard
Elephant pillow arrived within specified time, vacuum packed. It's lovely once plumped up, but there were several threads hanging/poking out from the seams. I checked they weren't going to unravel the seams before cutting them off. The recipients loved it though.
11 maart 2024
Lovely pillow for new granddaughter
The product is great and look forward to our new granddaughter cuddling into her new elephant pillow. Very soft and delivery was quick
4 maart 2024
Pillow nap was gorgeous no complaints…
Pillow nap was gorgeous no complaints there, but paid for fast shipping and took about 3 was to arrive x
8 maart 2024
Product is good delivery was poor paid…
Product is good delivery was poor paid for express but never happened
5 maart 2024
I was very disappointed with my…
I was very disappointed with my purchase as the Elephant would not stand up properly and the stuffing was all lumpy making tge Elephant limp.
This was a gift for my husband's first granddaughter who is 10 days old,i have not been able to give this gift or return it as there was no invoice or returns label in with the packaging.
Please can you send me a returns label or contact me on 07725404590.
Thankyou for you attention
Julie Jeffery
4 februari 2024
Antwoord van PillowNap
Hello,
We are sorry that you were disappointed with your purchase. Please get in touch with us at support@pillownap.com and we will sort it out for you.
Kind regards,
PillowNap
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