Elephant pillow arrived within specified time, vacuum packed. It's lovely once plumped up, but there were several threads hanging/poking out from the seams. I checked they weren't going to unravel t... Toon meer
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Lees wat reviewers zeggen
Love what I ordered but disappointed in the delivery time Took longer to come than expected and couldn’t return as postage would have been just under what I paid for the goods… £35 back to China
This was my second Elephant purchase, as when I asked my friend what she needed for her second baby she automatically said another Elephant! Her first baby loved it and at 5 years old is still enjoyin... Toon meer
Elephant arrived in good time but it was vacuum packed in such a small package that the stuffing will take ages to re-distribute! Also, there is no 'PillowNap' label on the item, which the older item... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
IMPORTANT: We DON'T buy positive reviews like some of the other companies. Some of the negative reviews were written by our competitors, so the overall rating is not accurate. Thank you for understanding. PillowNap is a trusted company specializing in baby gear and toys. They offer a wide range of safe and high-quality products that prioritize comfort and fun for your little ones. With a commitment to customer satisfaction and community involvement, PillowNap is a top choice for parents seeking quality gear and toys for their children.
Contactgegevens
150 Bruntsfield Pl, EH10 4ER, Edinburgh, Verenigd Koninkrijk
- support@pillownap.com
- pillownap.com
3,7
Gemiddeld
279 reviews
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I love it seriously
17 februari 2023
Slow delivery by courier
Goods were despatched promptly but it took quite a while to be delivered, otherwise good service.
9 februari 2023
Though my baby love the pillow
Though my baby love the pillow. It's smaller in size as compared to photo
9 februari 2023
My parcel came quicker than I thought
My parcel came quicker than I thought. I am pleased with the quality and am looking forward to my granddaughter coming in May so she can start using it 😊
17 januari 2023
Great product made to a good standard
Great product made to a good standard. Clout is great.
A good size too
21 februari 2023
Very Poor quality, worth avoiding.
Very Poor quality, sent directly from China, placed baby on it and found seam stitching had come undone. The advert had photographs which mad it look like a quintessential English Nurseryand high quality, it is neither.
The fur is quite a poor quality.
9 januari 2023
Great very happy purchased as a gift…
Great very happy purchased as a gift lovely and soft
13 januari 2023
Always sceptical about some item…
Always sceptical about some item adverts but was surprised 👍🏻
Delivered quickly and my grandson loves it !
10 januari 2023
Antwoord van PillowNap
Thank you!
My package was not delivered
21 december 2022
Antwoord van PillowNap
Hello, please contact as at support@pillownap.com or through our social profiles at FB and IG about your order and we will sort this out. Also, it's a quick reminded for everyone to contact us first, our support team is here to help you.
I havent recieved my pillow
2 januari 2023
Antwoord van PillowNap
Hello, your parcel was delivered to you on 17th of January.
Absolutely gorgeous, top marks
I bought 2 Pillow nap Elephants and they arrived on time , very nicely packaged and really nice quality. Top marks. They are absolutely gorgeous!
11 oktober 2022
ITEM IS NOT AS DESCRIBED AND NOT AS BIG…
ITEM IS NOT AS DESCRIBED AND NOT AS BIG AS DESCRIBED!!
10 oktober 2022
Antwoord van PillowNap
Hello, thank you for your detailed review. We have checked your order and you ordered a 60cm size elephant which is exactly as that if you measure.
Fab products my grandson will love it
Fab products my grandson will love it. Very good quality feel very soft. Love the elephant
7 oktober 2022
I have been waiting since 14th August…
I have been waiting since 14th August for my elephant to be delivered, "Pillownap" respond saying I put my address on incorrectly, which I 100% know I put in correctly. Now I am waiting for a delivery that nobody can tell me when it is arriving. I would really just prefer a refund but after I requested one, Pillownap have not replied to me.Zero customer service at all, this was for my granddaughter and she's over 1 week old now, and I'm the butt of jokes about this "mystery elephant" I'm so stressed about this it's unreal.
14 augustus 2022
Review zonder uitnodiging
Antwoord van PillowNap
We are sorry for this situation, as much as we are saddened by your review. You provided us with an incomplete delivery address, it's a bit pity that we cannot prove it here by the screenshots. Our policies say clearly that refunds or exchanges will not be issued on the basis of an incorrect shipping address. However, we always help our customers as much as we can till the end. However, sometimes the speediness of the process is not in our will.
I didn’t even receive my package and I…
I didn’t even receive my package as they said my postcode was incorrect however it wasn’t and I haven’t been refunded after being told it’s not getting delivered
20 september 2022
Antwoord van PillowNap
Your order was not delivered because you provided us with an incorrect delivery address and didn't communicate with us when we provided a solution.
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