My order never arrived, I've tried getting in touch over email and I am out £160 with no refund having been given. And then they have the audacity to email me asking me to rate them on Trustpilot. I r... Toon meer
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Lees wat reviewers zeggen
I wrote a bad review due to issue with my order but I want to write another as when the owners did get pack to me they couldn’t do more to help me, the make the situation so much better and my friend... Toon meer
As a long-term margarita lover I was a little dubious about trying a can of ready-made margarita but I couldn’t have been more wrong. These Pimentae margaritas are fantastic and really hit the spot. T... Toon meer
Bedrijf heeft geantwoord
5 stars Best customer service I have received from an online company. Initial order arrived super quick but was wrong. Emailed customer service and they were so apologetic and had a replacement... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Premium tequila cocktails that aim to liberate the way you enjoy tequila. Female founded and crafted in London, we pride ourselves on quality and experience.
Contactgegevens
80 Palewell Park , SW148JH, London, Verenigd Koninkrijk
- hello@pimentaedrinks.com
- pimentaedrinks.com
4,1
Goed
244 reviews
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Heeft 44% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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First tried on a BA flight then two…
First tried on a BA flight then two more on the return flight - and then an order online. What a great drink!
4 juli 2025
Antwoord van Pimentae
Thank you for the lovely review Guy, we are so glad you got to enjoy the cans on BA and appreciate you ordering from us!
Great product!
Great product!! Waited a bit for it owing to stocking issues but excellent communication from them. Small businesses like this are a must to support. Will definitely buy again.
19 juni 2025
Antwoord van Pimentae
Thank you Gill for the review, we really appreciate it and you patience with the delay!
Antwoord van Pimentae
Thanks Simon
let done badly by delivery company
let done badly by delivery company who left my 12 pack outside which ended up as a 8 pack where anyone could help themselves - which they did
16 juni 2025
Antwoord van Pimentae
Thanks Jenny, we did contact the courier partner after we received your message as we understand how frustrating this is so we can only apologise
Fabulous Pimentae
Fabulous Pimentae in three flavour packs arrived as promised in time for our celebration - everyone lobved the Margaritas from Spicy to Cucumber!
2 juni 2025
Antwoord van Pimentae
Thank you Jason, we are so glad you enjoyed the margaritas
I have bought Pimentae twice now
I have bought Pimentae twice now, I really like the Spicy Margheritas.
Also very prompt delivery service.
9 juni 2025
Antwoord van Pimentae
Thank you so much, we are glad you enjoyed the cocktails!
Best Margs out there!
Best Margs out there!
My absolute favourite drinks and the new grapefruit is sublime 👌
3 juni 2025
Antwoord van Pimentae
Thank you, we are so glad you love the new Grapefruit - we do too!
Antwoord van Pimentae
Thanks Amy! 🥰
The best canned cocktail I have tasted
The best canned cocktail I have tasted. Warmth of chilli comes through the perfect margarita.
7 mei 2025
Antwoord van Pimentae
Thanks so much Jane! We're so happy you loved our Spicy marg🥰
Margaritas for Cinco de Mayo party
We bought a box of the Spicy Margaritas to have at a party and they were a HUGE success! Everyone loved them as they were something a bit different, but it really helped that we could just put them into pitchers and people could help themselves rather than having to make batches ourselves. Would really recommend!
5 mei 2025
Antwoord van Pimentae
So happy to hear you enjoyed them! 💖
I had the wrong order and have been…
I had the wrong order and have been trying to contact the company and no one has replied I am due a refund
1 mei 2025
Antwoord van Pimentae
Hi Claire,
Thank you so much for your message, and I’m really sorry for the delay in getting back to you.
We always aim to reply as quickly as possible, but as we work through messages from oldest to newest, having a few ongoing email chains meant yours was unfortunately getting pushed to the top each time, which caused a bit of a delay on our end. I completely understand how frustrating that must have been and I’m so sorry for the inconvenience!
We’re on it now and will make sure everything is followed up properly. Thank you again for your patience—it really means a lot.
Warmly,
The Pimentae Team x
Products were really good
Products were really good. The customer service and delivery was also very quick and helpful.
30 april 2025
Antwoord van Pimentae
Thank you so much Karen 💖
Buying online was easy and as an added…
Buying online was easy and as an added bonus I received a discount. Product as always great quality.
Very disappointed with Yodel. I was not at home when advised of the delivery and there was no option to have my order left at a safe place, delivered to a neighbour or to rearrange the delivery date. Extremely inconvenient.
18 april 2025
Antwoord van Pimentae
Hi there,
Thank you so much for your lovely words about our product and your experience shopping with us—we’re so glad you found it easy and got to enjoy a cheeky discount too!
We're really sorry to hear about the issues with Yodel. That definitely doesn't match the smooth experience we want for our customers, and we completely understand how frustrating that must have been. We’re always working to improve and will pass this feedback on to our courier partners.
Thanks again for your support—it means the world to our small team 💛
Warmly,
The Pimentae Team x
Delicious
In Love with the new grapefruit margarita, super tasty and fresh, perfect serve over lots of ice. Highly recommend 👌
20 april 2025
Antwoord van Pimentae
So glad you're loving it! 🥰
Brilliant service
Brilliant service, yet again! Super easy ordering and fast delivery for the reliably delicious spicy marg; keep at it because you’re smashing it!
19 april 2025
Antwoord van Pimentae
That means the world! Thanks Barney ❤️
Antwoord van Pimentae
So happy to hear this Victoria 💖
Antwoord van Pimentae
Thanks Ria, we are so happy you enjoyed the cocktails <3
Antwoord van Pimentae
Thanks so much for the feedback! We'll look at adding quicker delivery options asap 💖
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