My order never arrived, I've tried getting in touch over email and I am out £160 with no refund having been given. And then they have the audacity to email me asking me to rate them on Trustpilot. I r... Toon meer
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Lees wat reviewers zeggen
I wrote a bad review due to issue with my order but I want to write another as when the owners did get pack to me they couldn’t do more to help me, the make the situation so much better and my friend... Toon meer
As a long-term margarita lover I was a little dubious about trying a can of ready-made margarita but I couldn’t have been more wrong. These Pimentae margaritas are fantastic and really hit the spot. T... Toon meer
Bedrijf heeft geantwoord
5 stars Best customer service I have received from an online company. Initial order arrived super quick but was wrong. Emailed customer service and they were so apologetic and had a replacement... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Premium tequila cocktails that aim to liberate the way you enjoy tequila. Female founded and crafted in London, we pride ourselves on quality and experience.
Contactgegevens
80 Palewell Park , SW148JH, London, Verenigd Koninkrijk
- hello@pimentaedrinks.com
- pimentaedrinks.com
4,1
Goed
244 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 44% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Lush Drinks
My second time ordering and definitely not the last. Bought some drinks for a friend and it arrived swiftly the next working day. Thanks
6 maart 2025
Antwoord van Pimentae
We're so happy to hear this! Thanks Amanda, we really appreciate it 💖💖💖
I doubt it if this company (Pimentar)…
I doubt it if this company (Pimentar) is real because I ordered two bottles of Tajin Clasico Seasoning about 3 weeks ago and no delivery was made. This order was meant to be delivered the following day. They keep sending me messages that the order is ready to be shipped for the past 3 weeks and up till now nothing has been delivered. I would be grateful if they could refund my money or I'll contact the credit card provider which I used in making the order.
Their service is not a good one.
17 februari 2025
Antwoord van Pimentae
Hi Oladunni, we're sorry that you have had this experience and we always try our best to offer our customers the help that they need. We already emailed you about your order and communicated that Royal Mail have tried to delivery multiple times since the 21st February. We also re-sent you your tracking link so that you could select an option to either re-book or collect from a pick up point. Please feel free to respond to our email and we are more than happy to assist with this.
Antwoord van Pimentae
Thank you Margaret, we really appreciate the review
Perfect
Perfect packaging, delivery and a delicious product. Will definitely be ordering from them again.
18 februari 2025
Antwoord van Pimentae
Thank you Hannah, we are so glad you enjoyed the cocktails
Antwoord van Pimentae
Thank you John, we're so glad you enjoyed and appreciate the kind review
Great Margarita's
Very helpful when I raised a query. Great product. We love the Spicy Margarita so much we purchased the box. Happy days drinking Margaritas!!
7 februari 2025
Antwoord van Pimentae
Thank you Jill, so glad you loved the Spicy Margarita
Long delivery and poor customer service
Don't assume you'll get your order when advertised. Ordered as a present given the delivery time advertised as next working day if ordered before 1pm. Ordered before 7am on a Monday and not given to Royal Mail until the Friday afternoon. Failed to respond to my email chasing the order. The product itself might be ok, I can't comment on that as it's still not been delivered!
17 februari 2025
Review zonder uitnodiging
Antwoord van Pimentae
Hi Caroline,
I’m so sorry to hear about your experience, and I completely understand your frustration. This is absolutely not the level of service we aim to provide, especially for gifts and special occasions.
Your order was dispatched on time and handed over to Royal Mail. Unfortunately, there has been a delay on their end at the local depot. We’ve already reached out to them to ensure a reattempt at delivery as soon as possible. I also sincerely apologise for the delay in responding to your email—we never want our customers to feel unheard, and we’re working to improve our response times moving forward.
Thank you for your patience, and please don’t hesitate to reach out if there’s anything else we can do. We’re committed to making things right and ensuring this doesn’t happen again.
Brilliant spicy margs as always
Brilliant spicy margs as always! Thank you Pimentae 🙌🏼
27 januari 2025
Antwoord van Pimentae
Thank you so much for the lovely review <3
Staff have no idea on stock delivery.
Wanted to purchase the spicy margarita gift hamper as a Christmas gift but was sold out. Contacted to ask if expecting more stock and told yes, would be in end of that week. Waited… no update. Contacted again, said end of next week now. Waited again… no update. Contacted for third time, told would not be until start or January. Start of January, still no update. Contacted again and told - probably not until February. Staff seem utterly clueless to on stock levels and delivery times. Whilst I appreciate Christmas is a busy time of year, don’t tell a customer you are expecting a delivery of the product they want in a few days when it’s actually months/you have no idea.
16 januari 2025
Antwoord van Pimentae
Hi there,
Thank you for sharing your experience, and we're truly sorry for the frustration caused. We were restocking during that period but unfortunately sold out within hours each time, which led to delays and miscommunication on our end. We completely understand how disappointing this must have been and apologize for not managing expectations better.
We’re reviewing how we communicate stock updates to ensure this doesn’t happen again. Thank you for your patience, and if there’s anything we can do to make this right, please let us know.
Antwoord van Pimentae
Thank you so much! 💖
Antwoord van Pimentae
Thank you so much Jenny 💖
Antwoord van Pimentae
So happy to hear this! Thanks Suzanne ❤️
My order arrived the next day and was…
My order arrived the next day and was delicious.
31 oktober 2024
Antwoord van Pimentae
Thank you Jenny, we are glad you enjoyed the Margaritas!
Delicious and packs a punch!
We have re-ordered about 4 boxes of both the Tommys and chilly margarita tins. Perfect every time!
28 oktober 2024
Antwoord van Pimentae
Thank you so much Becky, we are so glad you love the cocktails
The most delicious canned margarita I…
The most delicious canned margarita I have ever had. Fact.
Fast, great service.
Highly recommend
29 oktober 2024
Antwoord van Pimentae
We're so happy to hear this! Thanks Kerry 💖
Delicious spicy marg
Delicious spicy marg, perfectly pimped up with a wedge of lime and a chilli.
26 oktober 2024
Antwoord van Pimentae
Thank you and the perfect way to drink! 😍
Wonderfully delicious
As a long-term margarita lover I was a little dubious about trying a can of ready-made margarita but I couldn’t have been more wrong. These Pimentae margaritas are fantastic and really hit the spot. The only thing I was sad about was the size of the can…it should’ve been bigger as I wanted more!! I highly recommend Pimentae margaritas, I’ve even branched out and tried the spicy version and I love it!
2 oktober 2024
Antwoord van Pimentae
Thank you so much for your lovely review! 🥰 We’re thrilled to hear that our margaritas exceeded your expectations—especially as a long-time margarita lover! It means the world to us. 😊
We totally get what you mean about wanting more—our cans are designed for the perfect single pour, but we’re so happy you’re loving them (including the spicy one! 🌶️). Your support really makes our day, and we can’t wait to keep serving up the margaritas you enjoy!
A revelation!
I had never come across the brand before until I was given a single cocktail when visiting a store on regents street. Suffice to say, after said cocktail I was hooked, having always loved a spicy margarita but never being motivated enough to make them at home. I also bought the cucumber and elderflower cocktails, and whilst pleasant, I think I will stick to ordering the spicy margarita in the future.
27 september 2024
Antwoord van Pimentae
Wow, thank you so much for sharing your experience Julia! We’re thrilled to hear that our spicy margarita hooked you in—it’s definitely a fan favourite! 🌶️ We totally understand your love for it, and we’re so glad you enjoyed it during your visit.
We appreciate you trying the cucumber and elderflower cocktails too! They have their own unique charm, but we get that the spicy margarita has a special place in your heart. Thanks for supporting our brand, and we can’t wait for you to enjoy more of those spicy margs in the future!
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