My order never arrived, I've tried getting in touch over email and I am out £160 with no refund having been given. And then they have the audacity to email me asking me to rate them on Trustpilot. I r... Toon meer
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Lees wat reviewers zeggen
I wrote a bad review due to issue with my order but I want to write another as when the owners did get pack to me they couldn’t do more to help me, the make the situation so much better and my friend... Toon meer
As a long-term margarita lover I was a little dubious about trying a can of ready-made margarita but I couldn’t have been more wrong. These Pimentae margaritas are fantastic and really hit the spot. T... Toon meer
Bedrijf heeft geantwoord
5 stars Best customer service I have received from an online company. Initial order arrived super quick but was wrong. Emailed customer service and they were so apologetic and had a replacement... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Premium tequila cocktails that aim to liberate the way you enjoy tequila. Female founded and crafted in London, we pride ourselves on quality and experience.
Contactgegevens
80 Palewell Park , SW148JH, London, Verenigd Koninkrijk
- hello@pimentaedrinks.com
- pimentaedrinks.com
4,1
Goed
244 reviews
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Heeft 44% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Highly Recommend! Quick, delicious & aesthetically vibey
Drinks: incredible, up there with high quality hotel cocktails (especially when served as they recommend with ice, decent glass etc)
Service: Came super quickly, pretty much overnight. Didn’t wait long at all.
Love that the cans not only look vibey but that the cans come in a box that’s even more of an aesthetic spectacle for my drinks fridge! Gorgeous! People always ask about them when they see them in my fridge.
30 augustus 2024
Antwoord van Pimentae
Wow! Thank you so much for this incredibly sweet review Laura — you've made our day! 🥰 We're over the moon that you’re loving our drinks, and comparing them to high-quality hotel cocktails is just the cherry on top (or should we say lime on the rim? 😉)
Antwoord van Pimentae
Thank you so much Kay 💖
Delayed delivery but now resolved
8 days after £100 order. No sign of product yet. 2 messages to contact them and no response. On plus side, have had product previously and was nice.
Update: They’ve now been in touch and all is well. Excited to receive my order as their margs are excellent
30 augustus 2024
Antwoord van Pimentae
Hi Rahul,
We're really sorry to hear about the delay with your delivery and the issues with communication. We understand how frustrating this must be.
We wanted to let you know that we’ve replied to your email and have sent out a replacement order for you. You should receive it shortly.
Thank you for your patience and for your kind words about our product. If there’s anything else we can do to assist, please don’t hesitate to reach out.
Just OK.
The company was great. Good communication. Great delivery time. The product? OK. Kina too high a price for what would be better made fresh. So easy to make. But glad i tried it. Won't be purchasing again.
31 augustus 2024
Antwoord van Pimentae
Hi Robert,
Thank you for taking the time to share your feedback. We're glad to hear you were satisfied with our communication and delivery.
We're sorry to hear that the product didn’t quite meet your expectations. We strive to create bar-quality cocktails, which is why we use fresh lime and other high-quality ingredients. We understand that everyone has different preferences, and your comments are valuable for us to consider.
If you have any specific suggestions or concerns, we’d love to hear them. We appreciate you giving us a try and hope you might consider us again in the future 💖
Amazing!
Ordering was easy. Delivery was quick and on time. The cocktail itself was very tasty. My personal preference is to have it a little spicier but that's my taste, it doesn't take away from the quality of these drinks.
My only slight negative is the price. The price point makes this a treat rather than a weekly purchase.
31 augustus 2024
Antwoord van Pimentae
Hey Adam,
Thank you so much for the wonderful review! We’re thrilled to hear that you found the ordering process easy, the delivery prompt, and the cocktail tasty.
We appreciate your feedback on the spice level and the price. We always aim to deliver high-quality cocktails and understand that everyone has their own preferences. Your input helps us keep improving.
Thank you for considering our drinks a treat, and we’re so glad you enjoyed them 💖
Gorgeous little cocktails
Gorgeous little cocktails! Very refreshing and taste amazing. I loved the cucumber one and have since reordered...
30 augustus 2024
Antwoord van Pimentae
Thank you for the lovely review Ann! We’re so happy to hear you enjoyed the cocktails, especially the cucumber one. 😊
Thanks for reordering — we can’t wait for you to try more! 🙌
Poor Customer Service
Wrongly Placed and order for bottle instead of cans , dropped them email and insta messages after 5 mins of ordering still no one responded back. Bottle got delivered , asked them if they can replace it and no response back.
7 augustus 2024
Antwoord van Pimentae
Hi Akshay,
We're really sorry to hear about the mix-up with your order and the delay in our response. We completely understand how frustrating this must have been.
Unfortunately, because Pimentae drinks are perishable and due to food safety regulations, we’re unable to accept returns or exchanges. We wish we could offer a solution in this case.
Thank you for bringing this to our attention, and again, We're truly sorry for any inconvenience this has caused.
Poor presentation
The box arrived damaged and very dusty. Had to wash my hands and clean the box with a tissue. Also did not come with the personalised card I was offered. Disappointing as is a present for a friend. Took photo of the damaged box and dirty tissue and sent it to the company. Have been offered a bottle of Tequila but I paid £55 and I can’t give it as a present.
26 augustus 2024
Antwoord van Pimentae
Hi Linda,
We're really sorry to hear about the condition of your box and the missing personalised card.
This is certainly not the experience we want for our customers, especially when it's a special gift for a friend.
Please know that we are investigating this issue with our warehouse to ensure it doesn’t happen again. We appreciate your understanding and patience as we work to resolve this.
Thank you for bringing this to our attention, and once again, We're truly sorry for the inconvenience caused.
Nice drink and easy to order and get…
Nice drink and easy to order and get delivered
25 augustus 2024
Antwoord van Pimentae
Thanks Christian! 💖
Delicious
Delicious - just like someone had just mixed a cocktail for us (and even better than some I've been served in bars)!
7 augustus 2024
Antwoord van Pimentae
Thank you so much for such a lovely review! We are so glad you enjoyed the cocktails.
Fast delivery and tastes divine!
Fast delivery and tastes divine! I won’t buy spicy margaritas from anywhere else now.
30 juni 2024
Antwoord van Pimentae
We're so happy to hear this Chloe! Thank you so much ❤️🌶
Really nice bottle and delivery,
Really nice bottle and delivery,
Can taste the limes a lot and not so much the alcohol.
Still like the drink though !
29 juni 2024
Antwoord van Pimentae
Thank you for the review Mollie and we are glad you enjoyed! We have crafted the cocktail to try and find the perfect balance so that the alcohol is still strong (14.5%) but not overpowering but your feedback is super valuable for us :)
Amazing and speedy delivery
Amazing and speedy delivery. I have not tried yet, but reading the other reviews I am sure that it will not disappoint. Packaged really well, and the leaflet is really helpful on how to make the most of your tequila experience. 5*
29 juni 2024
Review zonder uitnodiging
Antwoord van Pimentae
Thank you so much for your kind words Suzy! We hope you'll love your margaritas 💖
Wicked!!!! Excellent product service and…
Excellent product service and packaging!!
⭐️⭐️⭐️⭐️⭐️
7 juni 2024
Antwoord van Pimentae
Thank you so much Sharon! 🥰
Delicious product and great service
Delicious product and great service. Will order again!
28 mei 2024
Antwoord van Pimentae
Thank you so much Lisa, we're so happy to hear this! 🙌
CanOdeliciousness 😋
Beautiful packaging, both the box and cans of margarita. The margaritas are fantastic, perfect balance of sharp and sweet, also the perfect size to enjoy without a risk of them getting warm!!
I’ll be back for more 🙌🏻
6 mei 2024
Antwoord van Pimentae
Thank you so much Franni! It means the world to hear you love them so much 💖 Can't wait to have you back for more 😍
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