My order never arrived, I've tried getting in touch over email and I am out £160 with no refund having been given. And then they have the audacity to email me asking me to rate them on Trustpilot. I r... Toon meer
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Lees wat reviewers zeggen
I wrote a bad review due to issue with my order but I want to write another as when the owners did get pack to me they couldn’t do more to help me, the make the situation so much better and my friend... Toon meer
As a long-term margarita lover I was a little dubious about trying a can of ready-made margarita but I couldn’t have been more wrong. These Pimentae margaritas are fantastic and really hit the spot. T... Toon meer
Bedrijf heeft geantwoord
5 stars Best customer service I have received from an online company. Initial order arrived super quick but was wrong. Emailed customer service and they were so apologetic and had a replacement... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Premium tequila cocktails that aim to liberate the way you enjoy tequila. Female founded and crafted in London, we pride ourselves on quality and experience.
Contactgegevens
80 Palewell Park , SW148JH, London, Verenigd Koninkrijk
- hello@pimentaedrinks.com
- pimentaedrinks.com
4,1
Goed
244 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 44% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Antwoord van Pimentae
Thanks Ingrid! X
Great service, great drinks
Saw an ad for Pimentae on FB, but went direct to their website. I bought the spicy Margarita and it’s absolutely amazing, love it. Nice and spicy, but not overpowering. I was even sent a discount code before I’d managed to buy my first bottle, so that made it an even better experience!
3 februari 2024
Antwoord van Pimentae
Thanks for the lovely review Gillian, glad to hear you had a great experience with Pimentae and enjoyed our Spicy Margarita
Really quick delivery and beautifully…
Really quick delivery and beautifully packaged drinks that tasted delicious ! Great gifts x
27 december 2023
Antwoord van Pimentae
Thanks for the review Jo, we're glad you loved the cocktails!
5 stars Best customer service I have…
5 stars Best customer service I have received from an online company.
Initial order arrived super quick but was wrong. Emailed customer service and they were so apologetic and had a replacement sent out the very next day which over the Christmas period is saying something.
Drinks hamper looks amazing and just as described. If I wasn't pregnant I would be diving straight into it! Will make a great gift for someone.
15 december 2023
Review zonder uitnodiging
Antwoord van Pimentae
Thank you for the kind review Zoe, it's really appreciated and we are so glad you were pleased with the hamper - they do make a beautiful gift!
Not very spicy margs...
Spicy margs not very spicy and too sweet but a lovely quick order, won't be ordering again as product not to my taste but if you like a hint of spice and very sweet it's for you.
26 november 2023
Antwoord van Pimentae
Thanks for the order and review Sophia, we take all feedback on board and always try to ensure the quality and taste of all our cocktails are the best that they can be
Absolutely delicious and so strong
Absolutely delicious and so strong! Definitely recommend
24 november 2023
Antwoord van Pimentae
Thanks Farrah <3 Glad you loved them!
Antwoord van Pimentae
Thank you so much Yasmin, we are so happy you enjoyed them and thank you for ordering again, it means the world!
Easy to order and good delivery
26 november 2023
Antwoord van Pimentae
Thank you for the review Sarah, we hope you enjoy the cocktails :)
Still haven’t received my order and you…
Still haven’t received my order and you want me to rate your service????
25 november 2023
Antwoord van Pimentae
Hi Sarah, we are so sorry you still haven't received your order. We personally emailed all of our customers last week to explain we had been experiencing some fulfilment delays due to the volume of orders that came through on Black Friday. We understand this is frustrating but I have checked your order and can confirm it has been despatched. Again, we can only apologise for the delay and hope you are pleased with the product when it arrives.
Impressive
Bought as Christmas presents. Arrived following day and was kept up to date with delivery info. Packaged extremely well and the bottles look so enticing!! I'm sure they will taste amazing.
10 november 2023
Antwoord van Pimentae
Thank you so much Amanda - we hope you love the cocktails. :)
I just absolutely love the Pimentae…
I just absolutely love the Pimentae chilli margarita. It's a fantastic drink and makes for a special unique drink for dinner parties. My favourite go to drink!
1 november 2023
Antwoord van Pimentae
This has put a big smile on our faces - thank you Mrs Watson! :)
Delicious margaritas that were a real…
Delicious margaritas that were a real crowd pleaser! And fast delivery.
1 november 2023
Antwoord van Pimentae
Thanks so much Tara! :)
Antwoord van Pimentae
Thank you for your delightful review Julie! So pleased you enjoyed them :)
Antwoord van Pimentae
That means a lot! Thank you 💖
Antwoord van Pimentae
Thank you for your wonderful review Jane!
Nice but pricey
Delivery was good but price point is too high for this to be anything but a super-special occasion thing.
Was super tasty and a great kick-start to the evening.
19 september 2023
Antwoord van Pimentae
Hi Matt, we are sorry that you feel the price point was too high. As a small business we work really hard to ensure the taste and quality of our liquid reflects the price point. Our cocktails are hand-mixed using premium ingredients that you'd find in a bar and our bottles are wrapped in bespoke, hand painted designs. Each bottle serves 5 cocktails so works out significantly cheaper than what you'd pay in a bar. We've taking your feedback on the board and hope you enjoyed you cocktail nevertheless. Thanks, Becci
Antwoord van Pimentae
So pleased you enjoyed them Stephen - thank you! :)
Gorgeous drink in a beautiful bottle!
I ordered this as a last minute birthday present and it came the next day. The bottle looks beautiful and the drink inside (almost all gone already) tastes sublime. This is a great company with great products. I would definitely use them again!
10 augustus 2023
Antwoord van Pimentae
Thank you for the lovely review Rebecca, we are so glad you enjoyed it!
Easy, fast, responsive and a fantastic product
Just a very easy and fast experience, from web site to delivery and after sales responsiveness. Their spicy margarita is better than you can make at home and a big hit when our friends come around.
17 juli 2023
Review zonder uitnodiging
Antwoord van Pimentae
Thank you for the review Alan - we are so happy to hear our Spicy Margarita was a hit with you and your friends!
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