My order never arrived, I've tried getting in touch over email and I am out £160 with no refund having been given. And then they have the audacity to email me asking me to rate them on Trustpilot. I r... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I wrote a bad review due to issue with my order but I want to write another as when the owners did get pack to me they couldn’t do more to help me, the make the situation so much better and my friend... Toon meer
As a long-term margarita lover I was a little dubious about trying a can of ready-made margarita but I couldn’t have been more wrong. These Pimentae margaritas are fantastic and really hit the spot. T... Toon meer
Bedrijf heeft geantwoord
5 stars Best customer service I have received from an online company. Initial order arrived super quick but was wrong. Emailed customer service and they were so apologetic and had a replacement... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Premium tequila cocktails that aim to liberate the way you enjoy tequila. Female founded and crafted in London, we pride ourselves on quality and experience.
Contactgegevens
80 Palewell Park , SW148JH, London, Verenigd Koninkrijk
- hello@pimentaedrinks.com
- pimentaedrinks.com
4,1
Goed
244 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 44% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The best service and the best product I…
The best service and the best product I could have asked for. Would absolutely order again for any occasion with friends and family
2 juli 2023
Antwoord van Pimentae
Thank you for your wonderful receive Arthur! We look forward to serving you again soon. :)
Perfect spicy margarita …
I am a big fan of spicy margarita and know a good one when I drink one. This drink is outstanding! The only issue is it finishes far too fast! I have already ordered my 2nd bottle.
21 juni 2023
Antwoord van Pimentae
This put a big smile on our face - thank you for your kind words! :)
Delicious summer drink over ice
Delicious summer drink over ice! Bottle just needs to be bigger.
31 mei 2023
Antwoord van Pimentae
Thank you for the wonderful review Lisa. Completely appreciate your desire for a bigger bottle - who doesn't want more Pimentae cocktails! We'll look into making this possible. :)
The most beautiful art work on the cans…
The most beautiful art work on the cans and a delicious cocktail within. Perfect match!!
22 mei 2023
Antwoord van Pimentae
Thank you for your lovely review Marianne - we're so pleased you enjoyed! X
I am hooked on these cans of Spicy…
I am hooked on these cans of Spicy Margarita. The delivery is so smooth and can be next day depending on when you put your order in!
Amazing small business 💜
24 mei 2023
Antwoord van Pimentae
This put a big smile on our face - thank you for your kind words Lisa! We're so pleased you enjoy our Spicy Margarita :)
Ordering my product was seem-less and…
Ordering my product was seem-less and easy, delivery was prompt so most Impressed by these factors.
I stumbled across Pimentae on instagram and was instantly enticed by the deliciously controversial tequila and chilli combo. My go to drink is a tequila, lime and soda and with a chilli slice. I followed the video on the gram and invested in tajn chiil powder to rim my glasses with. That’s where the instructions ended though. My first x4 glasses were served to my guests straight as I’d assumed were on the video, this left me with very little of the tasty nectar to go around. So I resulted to serving what was left with soda water. In a nut shell, a recipe would have been muchly appreciated-thank you! As well as a larger bottle as it really isn’t enough to share with guests at a party. Delicious taste both with and without a mixer.
23 mei 2023
Antwoord van Pimentae
Hey Emma,
Thank you for taking the time to share your feedback. We really appreciate your kind words about the ordering process and prompt delivery!
We apologise for any inconvenience caused by the lack of instructions beyond the Instagram video. There should have been a cocktail leaflet included in your order with serving recommendations but if this didn’t meet your requirements, we will look to make improvements.
We completely appreciate your desire for a larger bottle - who doesn’t want more spicy margarita! There is enough in our bottles for 5 cocktails when served in crystal tumblers over ice, similar to the method shown in the video. Adding soda water is a fantastic way to turn the drinks into a spritz and means you can serve more than 5 guests.
We would love the opportunity to improve your experience and as a thank you for your helpful feedback, we would like to offer you a discount on your next order. Please reach out to our team and they will be more than happy to help: hello@pimentaedrinks.com
We hope to serve you again soon with an improved experience that deserves a 5-star rating.
All the best,
Becci
Antwoord van Pimentae
Thanks for your delightful review Julie, we're so pleased you enjoyed!
Fabulous!
I love the spicy margaritas, so tasty. The can option is great, packaging is beautiful and always delivered swiftly. Fabulous!
11 mei 2023
Antwoord van Pimentae
Thank you so much for your wonderful review Sarah, we're so pleased you're happy with your Spicy Margaritas! :)
Antwoord van Pimentae
Thank you so much Lynne!
Really nice cocktails in a can
22 april 2023
Antwoord van Pimentae
Thanks for your wonderful review Abigail! :)
Antwoord van Pimentae
We're so pleased to hear - thank you Amy! :)
Antwoord van Pimentae
So happy you enjoyed your experience with us Amy-Rebecca! Thank you for your amazing review.
Amazing experience!
Apple pay checkout, free next day delivery, helpful order notifications + a delicious next day arrival. Clearly somebody has thoughtfully created this seamless experience for customers and it did not go unnoticed! 🤩
29 maart 2023
Antwoord van Pimentae
We are so happy to read this incredible review! Thank you Matt. Enjoy!
Delicious cocktails
Great taste, very authentic and like a cocktail in a bar rather than the overly sweet mixes you usually buy in shops. Would definitely recommend!
24 maart 2023
Antwoord van Pimentae
We are happy that you are enjoying our product Elle-Anne and thank you for the amazing review!
Order for a bottle for a birthday…
Order for a bottle for a birthday present aweek ago never and it’s not come
23 maart 2023
Antwoord van Pimentae
Hello Jeff and Tina, I am so sorry to read this and for the delay in us replaying to you.
Please do get in touch with your order number and we will investigate further for you and see what has happened to your order and how we can make this better for you.
Our email address is : hello@pimentaedrinks.com and I look forward to hearing from you. Thank you
Lovely twist on the original margarita
Lovely twist on the original margarita. I loved the warming sensation at the back of the throat from the chilli’s.
17 maart 2023
Antwoord van Pimentae
The chilli really is enjoyable and we are so happy you love our product too! Thank you for your review Sian
Antwoord van Pimentae
Amazing review, thank you Peter! Enjoy!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.