Pipe Ten Reviews 114

I tend to only use local biz for my sites, pipe 10 are one of them. Eggs in one basket and so on. Support replies sometimes are a bit curt and abrupt but nothing to get too offended over.

I've been thinking about making the jump to a private cloud server for some time due to the expense and the seemingly more complicated setup.
The Pipe Ten team did the website transfers and setting up the domains as part of the optional support package. I am very pleased with the page speeds and the future-proof hardware.

As always, a pleasure to deal with and more than accommodating to help us resolve our issues.

The Guys were brilliant ! They supported me as a novice through the process with patience and understanding, cant thank them enough

Hi I recently had to move domain to new hosting within Pipe10 and then to install WordPress and upload a new site. Jamie at Pipe10 made this all so easy and supported me all the way. What might have been quite stressful was made comfortable with the help I got. Much appreciated.

My partner unfortunately died unexpectedly and am now locked out of our account. Cannot reset password as the account is setup with a different username to our main email apparently. Totally over the top data protection in the circumstances. Especially as they are still sending invoices etc to our main email. Avoid unless you want headaches around actually accessing your accounts.

I've been using Pipe Ten's services for over 16 years and although I don't need their support very often, they are always absolutely superb - answering even low priority support requests very quickly. Highly Recommend them

I recently needed to change a web domain from .uk to .com.

I had no previous experience in this so it was quite daunting.

The support member who was helping me, Jamie, provided great answers and guidance with my long list of questions.

PipeTen support provided responsive and clear advice and I cannot recommend them enough.

I've used Pipe Ten for a number of years now for web hosting. I've found customer support has always been extremely good with numerous issues where I've needed help. Recently I've added a couple more domains and Jamie has been great sorting out the difficult installations of the Content Management System software I'm using. This is complex stuff for me. But once it's installed I can usually build a satisfactory website. I have every confidence in Pipe Ten and find they are conscientious in working to find solutions. The ticket raising system and communication I have found to be excellent and well managed with very reasonable response times. A great company.

amazing customer service, really fast and patient

These guys are amazing. Always so attentive and helpful, they understand the value of customer service, they look after their systems really well but without being obstructive, they just explain very well as to why things need to be done in a particular way to keep things secure. I've never felt patronised or an inconvenience like I have done with many hosting companies. I've been with them for many years now and I would still highly recommend them as one of the best.

Used Pipeten for years and they've been the most stable hosting company I've ever used.

Excellent, prompt support every time.

Just had a mailbox size issue which was resolved within a couple of hours, the delay being more down to me being away from my PC. Always found Pipeten to be very helpful.

Please do not use Pipteten if you want to ever talk to a person or if you want technical support. They cannot talk to anyone because of "data" issues. They cannot use live chat for technical support becuase of "data" issues. This has to be the worst customer support in the UK. They have zero interest in helping anyone with problems. I have waited for over an hour to get working again and still nothing.

We've used pipeten for hosting our sites for 10+ years and have always found them very supportive: quick to respond when we have a problem, quick to find a solution. A great level of service that makes it very easy to recommend them.

Have been using Pipeten now for many years. Customer service is second to none, and always on hand to help. Would highly recommend

We have used Pipe Ten for a few years now and they are great value for money.

The support is excellent and will help with any issues at all, and will spend as much time as needed to get things solved.

Highly recommend them

I’ve been using Pipe Ten for my hosting requirements for years, and have always found them reliable, helpful and quick to respond. Whether sorting out problems, upgrades, or just answering my questions, I’m confident in the speed and accuracy of Pipe Ten’s response.

We've been doing a load of work on our website to develop a webshop. As part of the work we've used PipeTen to install our SSL certificate and also had to install plugins into our site. During this time we've had to communicate with PipeTen over a number of issues as we're novices and they have been really quick and helpful. Weve used the support ticketing system and they have always been right on it sorting out our issues quickly without keeping us hanging around. Good service. Good Choice.