Pipe Ten Reviews 114

I've been a Pipe Ten customer for years, and have always had the absolute best service, and assistance with any issues. I find they're very competitively priced, but by far and away the best thing about Pipe Ten is the customer service. Second to none.

All good from me, happy

Great customer service, and the tech support is on another level. Highly recommended.

Affordable, easy to use and top class support.

I am a novice at Wordpress and I was a bit scared until I found Pipeten !
They are efficient, incredibly skilled and also very kind. I have and will continue to recommend them.

Excellent service prompt and always well informed

I have been using PipeTen's services for over a decade now and there's several reasons for this. They have exactly what I need in terms of a range of services, the prices are reasonable and most of all the customer service and technical support is second to none.

I can't recommend them high enough. A fantastic company with a fantastic team behind the scenes. I'd give them 6 stars if I could!

Frankly insulting customer service.

UPDATE: After posting this, I got an email from Pipe Ten asking for more details, which I provided at length about how they'd failed to provide support when I had a problem with our email service and hung up on me when I suggested that they ought to try to help. I then got another email saying "they tried to call". I'm not sure how hard they tried – maybe their fingers missed the number keys or something – because they never managed to do so. The poor customer service continues.

After many years in the industry, Pipe10/Purely Domains is one of only two companies in an ever dwindling list that I consider deserve any respect.
They know what they are doing, they don't bluff and they deliver a very efficient and professional service. Credit where credit is due.

Quick and thorough service. Thank you!

Very helpful and knowledgeable team. Always there to help with any issues and they always respond quickly. Their Purely Domains interface is excellent, very easy to use. I would recommend them to anyone. 5 Stars!

Great response and help with general enquiries. Very affordable and reasonable pricing on domain names. Advice given was outstanding and I would like to personally thank James who assisted me in setting up my business email. Will recommend Purely.Domains to all of my business acquaintances. Thank You!

Always a really positive experience with Pipe Ten. Having been with them for over 13 years, I've used multiple services from domain purchases, transfers & renewals, web hosting, dedicated email boxes, ASP.NET ... you name it!

Excellent support, backed up by technical expertise.

As always I needed help and without any questions the team at PipeTen jumped into action and sorted out my issue.

Support has always been second to none, even after hours.

Thanks

I've worked with Pipeten for around 7 years now and no matter how hard I try to break things they are always - always - able to get my sites up and running again in seconds... well, once it was minutes - but fast!
Super friendly and helpful - super knowledgable - and that goes with great pricing and hosting which doesn't cause problems.
I honestly believe that if I didn't touch my sites they would never have a problem.
Unfortunately, I have enough know how to be dangerous - fortunately Pipeten look after me.
I can thoroughly recommend them to anyone - novice or expert.

Strong technical skills and resilient hardware. As an engineer the service from Pipeten Website Hosting is unequalled anywhere. I have been with them for over ten years now and have recommended them countless times to clients and businesses I have worked with. No one has been let down, with many praising their fast response to support calls.

Payment details not used transparently.

I bought a domain and had £200 or previous domains auto-renew even though I didn't give permission to charge this card for additional products.

They charged it anyway.

Asked for a goodwill money back as I have been a long-term customer spending thousands on both their domain and hosting products.

They were not interested and so they have officially lost this loyal customer. I'll be switching to a domain and host provider who have dashboards and functionality that look like they were built post 2000.

You can't bulk change domain statuses and so I took 30mins to go through every domain on my account and disable auto-renew manually.

I'll be switching to a new provider which will be further time spent and very inconvenient. Would rather give my money to a transparent service provider though.

Deliberately clumsy system and rigged to profit.

I never had this problem with other providers and domain auto-renews are not enabled by default with all other providers as they allege.

Very poor experience and I've spent too much money with them as a result.

Should have been prompted on payment that my details were going to be used again. Questionable integrity and not the kind of company I want to do business with.

My living depends on my website, and with pipe ten I know Its in safe and reliable hands. Quick and professional support staff that are the best in their field. I've been with them for over a year now and I will be here for many many more. Keep up the good work, you are the standard by which all the others should be measured.

Prof. Dell MacTaighain - tesolexperts.net

Great support always. I've been completely out of my depth with technical issues and these guy have always been patient and helpful. They have great support guides. Domain and hosting has been clear and straight forward.