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Pippeta Reviews 160

TrustScore 3.5 uit 5

3,7

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Beoordeeld met 1 van de 5 sterren

Sent an item (unused and unopened) back to the company via royal mail. Item was delivered and have not received my refund and have made repeated attempts to get in contact with the company but have ha... Toon meer

Beoordeeld met 1 van de 5 sterren

Their website is so confusing. I ordered a breast pump replacements. Ended up having to do 3 orders as its so unclear, even the lady who called me agreed it was extremely confusion and they would make... Toon meer

Beoordeeld met 5 van de 5 sterren

Amazing, used this for my second baby. As I had a hand me down wire kit from a different brand during my first and hated pumping and felt like a cow having to pump near a plug socket in hospital or th... Toon meer

Beoordeeld met 5 van de 5 sterren

I chose the Pippeta breast pump whilst pregnant based on customer reviews. It is very reasonably priced compared to others on the market and does a great job. I am expressing and the pump has enabled... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Kraamkledingwinkel
  2. Babywinkel

Geschreven door het bedrijf

Pippeta is an award-winning mum-run Mother & Baby brand created to make feeding easier with products that are simple to use, simple to buy, and simple to get support for. It takes a village to raise a family. Think of us as your neighbours.

Free Lactation Support with EVERY pump purchase

Geschreven door het bedrijf

We are parents, we understand!
As a mum run brand we understand the challenges and questions that come with pumping and that’s why we are the only brand to offer FREE lactation consultant support with every pump purchase. Let’s face it, it takes a village to raise a family, view us as your neighbours.

Contactgegevens

3,7

Gemiddeld

TrustScore 3.5 uit 5

160 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 76% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Beoordeeld met 5 van de 5 sterren

Highly recommend.

Bought my wife a breast pump, really impressed and the free support from a lactation consultant has really helped us to get to grips with feeding our little boy. Great service. highly recommend.

12 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Some of the best pumps!

I have the Compact Duo pumps and they’re definitely helping keep our breast feeding journey going.
I had to rely on pump as my twins were unable to latch so finding a good quality and spreadable pump was a must and the Pippeta Compact is just that.
Great quality, affordable, easy to use, comfortable and reliable.
Honestly recommend to any mum looking to pump, whether that’s exclusively pumping like me or the occasional use. 10/10

9 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Saved our breastfeeding journey!

I've had my pumps just short of a year, got them at a great price in the sale and they have been absolutely amazing, I don't think I'd still be breastfeeding without them as my child had a severe tongue tie so we relied on pumping for the first few weeks.
Love that they just fit in my bra and can be pottering about while pumping, I've even taken them on days out on the rare occasion we get a child free night! Product itself is great, does exactly what I need it to.
Customer service has also been excellent! I've had a slight issue with my pump motor twice and both times after sending a quick video and posting the pump back I've had a new one sent out next day, which for something I use several times every single day I don't think is bad at all.
Great product great value and great customer service- thanks! ❤️

9 januari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Leaking already! Not worth buying

I bought the pump less than a month ago, however the pump is already leaking when I use it. Leading to multiple times my breast milk pouring all over me at home and in public. Which is extremely frustrating as I see my breast milk and so important. Also it being extremely embarrassing!

I am really disappointed, I also would NOT recommend.

19 december 2024
Review zonder uitnodiging
Logo Pippeta

Antwoord van Pippeta

Hi Harriet

Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating and upsetting this must be.

We’d like to note that we responded to your email prior to this review and your posts on our socials. In our reply, we offered troubleshooting advice and support to help address the issue, but we have not yet received a response from you directly.

We genuinely want to assist you in resolving this matter and would love the opportunity to help. Please do get back to us at your earliest convenience so we can work together to find a solution.

Thank you, and we hope to hear from you soon.

The Pippeta Team!

Beoordeeld met 5 van de 5 sterren

Great pumps!

Great company, had some issues with leakage to begin with and had great support in resolving the issue (nothing to do with the product, was about flange size) - would highly recommend!

7 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Pippeta is amazing!

I could not rave about the Pippeta products more if I tried. The silver nipple cups absolutely saved me in the first week of breast feeding, the only thing that would actually soothe and make them feel better and the pump was game changing for building up my supply. Not painful at all and amazing being able to change the settings! So impressed with the products, would highly recommend.

7 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I was a little apprehensive at first…

I was a little apprehensive at first about pumping as all the pumps on the market seemed to be overwhelming and confusing! I ordered a set of 2 and was shocked at how easy they were to use and set up. I genuinely cannot imagine living without them now, having a baby in NICU I was using hospital pumps which were in the thousands £ mark but my pipetta ones were just as good in my opinion🫶🏻 I was exclusively breastfeeding and now we have converted to pumping! Especially over the festive period I couldn’t have lived without them 🥰 mamas, if you’re on the fence like I was just bite the bullet and just try one to begin with… I guarantee you’ll get a second order in 🤣😊

Thanks so much for helping a new mama out to the team at pipetta! X

28 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Exceeded my expectations

I’ll be honest, I bought this pump in advance of our second baby’s birth not really sure if it would be for me. But, credit where it is due, I have used my Pippeta pump for exclusive pumping since June 2024 - and LOVE it.
Our little girl was born early and tiny so we were encouraged to see how much she was taking at each feed by bottle feeding. I hadn’t had the best luck with feeding our son, also born early and tiny 6 years previous, so figured I’d give this pump a go and if it worked, great, but I wasn’t going to tie myself up in knots if it didn’t work. Fed is best, after all 🙂 and I’m not one for breastfeeding in public 🫣
I feel very blessed to have been able to pump and bottle feed for so long. 6 months on and we’re still going.
I had a problem with the pump unit back in August, it was losing suction on and off, I contacted Pippeta, they sent a brand new pump to me the next day. Amazing customer service.
Whilst establishing my pumping routine, the ability to pump on the go and change the settings so easily has been a huge benefit. I’ve got packs of milk in the freezer for when we start our weaning journey.
So many of our friends have commented that they would have given pumping a go with their children if they’d had the opportunity to do it so easily like Pippeta has made it for us.
I would 100% recommend this company.

2 januari 2025
Review zonder uitnodiging
Logo Pippeta

Antwoord van Pippeta

Thank you so much for sharing your experience! We’re absolutely thrilled to hear how much you’ve loved your Pippeta pump and that it’s been such a helpful part of your journey. It’s stories like yours that inspire us every day and remind us why we do what we do.

We’re so glad we could support you when you needed it, and it’s amazing to hear how well you’ve been doing with exclusive pumping for your little girl – what an incredible achievement! Wishing you all the best as you continue your journey, especially with weaning ahead.

Thank you for your kind words and for recommending Pippeta to others – it truly means the world to us!

Kindest regards
The Pippeta Team!

Beoordeeld met 1 van de 5 sterren

Do not buy! Awful service

Awful service

One of My breast pump motors is now faulty, after 7 weeks of use.
I contacted customer service, had to provide video evidence and have since been told I will need to send the motor back for inspection before they will replace. Really poor service given how much these items cost! Also they are a vital piece of equipment for a nursing mother and you’d think a company selling to this demographic would understand that!

Utter rubbish! Do not purchase. There are many reviews of customers experiencing the same issue as me… cheap product clearly and utterly disgusting service

I’ve heard momcozy is a much better product. I will be trying that.

30 december 2024
Review zonder uitnodiging
Logo Pippeta

Antwoord van Pippeta

Good Afternoon Samantha,

Thank you for sharing your feedback. We’re truly sorry to hear about your experience and want to extend our sincerest apologies for any frustration caused.

We completely understand how essential a breast pump is for a nursing mother, and we genuinely aim to resolve issues as quickly and efficiently as possible. Requesting video evidence and inspecting the motor is part of our process to ensure we can identify and fix the issue for you.

Please rest assured that if the motor is found to be faulty, we will replace it at no cost to you, as outlined in our warranty policy. We take pride in the quality of our products and are committed to resolving this for you.

If there’s anything else we can do to make this situation better or if you’d like us to assist you further, please don’t hesitate to reach out.

Kindest regards

The Pippeta Team

Beoordeeld met 1 van de 5 sterren

Don’t waste your time on Pippeta!

I really wanted to love the Pippeta breast pump but after having such a horrible experience with their customer service recently I regret adding it to my wish list. I have a 2 months old daughter who relies on me pumping regularly and I’ve had technical issues with the motor after a few weeks of using the Pippeta wearable pump. I received the breast pump in October and contacted their customer service regarding the issue in mid November. I’m supposed to have a year warranty on the breast pump so expected that I’d have a conversation about the issue I was experiencing and I’d simply be sent a new pump after going into detail about the technical issues I faced with the motor. This company should understand that mothers rely heavily on their breast pumps and the service should be quick and easy. However in order for me to get the issue resolved I would have to send the breast pump back, given a used pump in the interim which I have to pay to use and then wait until they assessed the issue before being told whether I would get a replacement! This is so tedious and ridiculous for a new mother to have to go through all these steps for a product that I’ve only had for 2 months! I will now have to purchase a new breast pump from another company which have better customer service and a more reliable product so I wouldn’t recommend Pippeta to any mother!

18 november 2024
Review zonder uitnodiging
Logo Pippeta

Antwoord van Pippeta

Dear Tolani,

Thank you for taking the time to share your feedback. We genuinely value your input and are deeply sorry to hear about your experience.

After reviewing our records, we were unable to locate any emails or orders associated with your name or email address. The only correspondence we found was an email stating that we were not being helpful, but we could not locate any prior communication with specific details about your issue.

We understand how important a reliable breast pump is, especially for a mother with a young baby. Please rest assured that we are committed to resolving this matter for you. Could you kindly get in touch with us at hello@pippeta.co.uk or provide us with your order details? This will allow us to assist you more effectively and address the issue as quickly as possible.

We are here to help and want to ensure you receive the support you need.

Warm regards,
Pippeta Customer Care Team

Beoordeeld met 2 van de 5 sterren

Not worth the hassle…

I was quite happy with the pumps at first until the motors start going on and off while pumping after less than 2 months.
I’ve been told to send the pumps in order to investigate the fault, specifying the fault might or might not be covered by warranty however the only solution offered was to buy another motor in the meantime…
I guess if you are using them once in a while you should be ok but if you are pumping very often like I do then I would suggest to spend your money somewhere else cause definitively not reliable.
I decided to buy new ones from another brand, not worth the hassle especially for the price you pay.

16 december 2024
Review zonder uitnodiging
Logo Pippeta

Antwoord van Pippeta

Dear Mauranne,

Thank you for sharing your feedback. We're truly sorry to hear about your experience, and we want to address your concerns.

The option to purchase an interim motor is completely optional and was suggested to ensure you are not without a pump while we investigate the issue. We also want to reassure you that if you chose to purchase an interim motor and a manufacturer fault is confirmed, the cost of the motor would be fully refunded.

Please note that we test all pumps on the same day they arrive to minimise any delays, and our team strives to resolve issues as quickly as possible. Additionally, we do outline in our terms that instances of milk contamination or milk inside the motor can void the warranty, as this is not covered under manufacturer defects.

We truly value your feedback and are always looking for ways to improve both our products and service. I note that we haven't had any further response from you since out first response email so if there’s anything else we can do to support you or if you have further concerns, please don’t hesitate to reach out.

Best regards,
Pippeta Team

Beoordeeld met 5 van de 5 sterren

I LOVE my wearable Pippeta

I LOVE my wearable Pippeta. The fact that it come with spare parts and multiple flange sizes is superb for the price too. It’s such good value. I rave to everyone about it and recommend to all expectant Mums who are wanting to feed their babies breastmilk. As a breastfeeding peer supporter, my colleagues and I all agree this is a fab bit of kit.

9 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Recieved my pump yesterday morning and…

Recieved my pump yesterday morning and used it in the evening and I had to check it twice cause I thought it wasn’t doing anything but it had pumped 60mls without me really knowing about it. Super comfortable and didn’t notice it. Highly recommended.

27 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Being pregnant and baby brain I made an…

Being pregnant and baby brain I made an huge mistake on my order, I thought I'd filled out my delivery address but somehow my order was going to an address I hadn't lived at for nearly 10 year. On an absolute panic I emailed, whatsapp'd and messenger on Facebook. I was in absolute tears as I am due in a matter of days. Someone on Facebook messenger managed to sort it all for me and get it sent to my address. I can't wait to use it when it arrives. Thank you for helping a mumma in distress.

19 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Definitely recommend!

I didn’t want pay excess amounts for something that may or may not work for me so opted for this pump. The pump is really comfortable and easy to use, had no pain at all. I breast feed my baby but still managed to get 3 ounces out in one use, which really surprised me! Would definitely recommend. Amazing product for the price.

14 november 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Pippeta LED Wearable Hands Free Breast Pump - 2 Pack Ash Rose

I am not very impressed. The pump leaks too often. I try to be mindful and careful when I use and take them off but there is always fair amount of leakage due to the structure.

15 november 2024
Review zonder uitnodiging
Logo Pippeta

Antwoord van Pippeta

Thank you so much for sharing your feedback! Our Pippeta Pumps are designed to be leak-free, so you can pump with ease and confidence wherever you are. If you’re experiencing any issues, we’d love to look into this further and provide the support you need. Please don’t hesitate to reach out to us at hello@pippeta.co.uk.

Warm regards,
The Pippeta Team

Beoordeeld met 5 van de 5 sterren

Instant Breastfeeding and Expressing advice given

Today I had the pleasure of speaking to Lauryn on Instagram message.
As an anxious first time Mum, I needed some breastfeeding/expressing advice.
I got an instant reply from Lauryn with expert advice which really helped settle my nerves and answer all of my questions and more!

Thank you so much again! :)

13 november 2024
Review zonder uitnodiging
Logo Pippeta

Antwoord van Pippeta

Thank you so much for your lovely review! 😊

We’re thrilled to hear that Lauryn was able to provide the support and reassurance you needed. Being a first-time mum can be so overwhelming, and it means a lot to us that we could help ease your worries. We’re always here whenever you need advice or a little extra support.

Wishing you all the best on your breastfeeding journey!

The Pippeta team!

Beoordeeld met 5 van de 5 sterren

LOVE LOVE LOVE

LOVE LOVE LOVE - this breast pump is not only affordable but it actually works! It does the job right, I have pumped so much milk and the bottles are cute, teets mimic the nipple and breast so well that my son won’t use any other bottle when we feed him using the bottle.. 5/5 for this brand and would defo recommend

6 november 2024
Review zonder uitnodiging

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