Twice now the tracker has fallen off our dog's collar despite buying new Velcro strips from Amazon. First time another dog walker found it 100 yards from where it was tracked. The second time (now)... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We are into our 3rd year with the trackers. I have 2 dachshunds that like to chase rabbits, so on numerous occasions, usually daily the trackers are put to use. I would be absolutely lost without... Toon meer
Bedrijf heeft geantwoord
I take my dog Jenny out on a walking trail every day, for an hour plus. One of the other groups are constantly handing out treats, and if Jenny, the former street dog, gets their scent, she is gone... Toon meer
Bedrijf heeft geantwoord
I chose PitPat because of great reviews and a one off payment. It’s been great to see how much fun my pup has been having- I love achieving her goal every day but the reality is that can now feel reas... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over PitPat
Geschreven door het bedrijf
PitPat is a pet wellness company that creates products and services to support and inspire pet parents to keep their dogs, happy, healthy and safe.
PitPat began because we recognised that our relationship with dogs has changed.
The traditional animal-owner relationship does not apply.
Dogs are no longer possessions but a member of the family and we’re no longer owners but pet parents.
Naturally, we want to keep them happy, healthy and safe by giving them the best care possible. But with so much to consider and so much conflicting and contradictory advice, pet parents are overwhelmed.
That’s where PitPat comes in. We take away the guesswork and give pet parents the confidence to know they’re doing the right thing for their dog.
Our connected world means we’re there for pet parents through every step of their dog’s life.
We're removing the guesswork with propositions that inform, inspire and support pet parents to make better, more individual choices, that improve the lives of not only their pets but all pets.
- Reliable GPS tracking with no subscription
- Food that’s good for you, good for your dog and good for the planet
- Uncomplicated Insurance that rewards healthy dogs
- Affordable activity monitoring to keep your dog healthy
So don’t worry pet parents, we got you!
What's the bigger picture?
Well, one day, we see a future where having a little device on your dog’s collar that helps you look after them better will be the norm.
We see a world where pet care is active not passive, proactive not reactive and individual not general.
Need more convincing?
The population-level insights we’re gathering from the hundreds of thousands of dogs that have already joined us are going to completely revolutionise pet care. So having a PitPat doesn’t just benefit your dog but all dogs!
42-day FREE returns
42-day FREE returns
We mean it. Put PitPat to the test.
If you’re not happy with your purchase for any reason, we’ll give you all your money back, including return shipping!
And we'll make it easy too. Just fill out a simple form on our website or talk to our super-friendly, UK based customer support team and we'll get it sorted for you in no time.
Contactgegevens
5 Brooklands Avenue, CB2 8BB, Cambridge, Verenigd Koninkrijk
- 01223 967 305
- Help@pitpat.com
- pitpat.com
4,3
Uitstekend
4K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
A top quality tracker with top rate customer support
Pit Pat offer a wonderful well designed tracker which is compact and small. The no subscription service is a real bonus and the health and tracking features are great. You really need a good signal in your local area to make the most of the advertised battery life but customer service and support is second to none.
3 maart 2026
Review zonder uitnodiging
Antwoord van PitPat
Hello Chris,
Thank you for the lovely review!
We're happy to hear that you find the tracker well-designed and appreciate the no-subscription option and its features. We appreciate your feedback regarding the signal's impact on battery life, and are looking to improve this. Thank you for your kind words about our Support Hounds!
Nina - Customer Support
Helpful when it was lost and found
Helpful when it was lost and found. Speedy replacement . Cheerful lady.
18 februari 2026
Antwoord van PitPat
Hello Liz,
Thank you for your review!
We're happy to hear that our service was helpful and the replacement was quick. We appreciate your positive feedback about our Support Hound! :)
Nina - Customer Support
Antwoord van PitPat
Hello Loraine
We're happy to hear that you had a great experience with our product and quick delivery. Thank you for your positive feedback!
Very reliable & trusted piece of…
Very reliable & trusted piece of equipment.
Great value for money.
17 februari 2026
Antwoord van PitPat
Hello Marion
We're happy to hear that you find our equipment reliable and a great value. Thank you for your trust and positive feedback!
Really handy to track exercise
Really handy to track exercise, calories as I’ve got a tiny cockerpoo and it’s good to know exactly what she requires.
24 februari 2026
Antwoord van PitPat
Hello Sally
Thank you for your review.
I'm so glad you are enjoying the device so far. It really is fascinating what our doggos get up to!
Unfortunately my dog escapes and hunts…
Unfortunately my dog escapes and hunts on deep cover , the tracker was unable to find her.
24 februari 2026
Antwoord van PitPat
Hi Sherry,
Thanks for leaving your thoughts on Trustpilot.
I can see that you purchased your GPS Tracker last week. I am sorry that you haven't managed to live-track your dog whilst it was out hunting.
Have you already contacted us about arranging a return and refund? help@pitpat.com or do give us a call - +44 1223 967 305.
We look forward to hearing from you.
Best woofs,
Mark - Customer Support
Antwoord van PitPat
Hello Stephen
Thank you for your review.
I'm glad to hear the device is working well for you and at a great price which always helps!
Antwoord van PitPat
Hello Jean
Thank you for your review.
My dog is also a keen fan of our Star Biscuits! They definitely go down well in our house :)
Tracker destroyed by another dog
Tracker destroyed by another dog! PitPat very helpful.
15 februari 2026
Antwoord van PitPat
Hello Lesley
Thank you for your review.
I'm so glad we were able to get you back up and PitPat-ing again after your dogs device suffered a destruction!
Antwoord van PitPat
Hello
Thank you for your review.
I'm so glad our hounds were on hand when needed :)
Our lovely chap runs for Britain
Our lovely chap runs for Britain, PitPat finds him every time.
No subscription and excellent team for support should you need it
21 februari 2026
Antwoord van PitPat
Hello Georgina
Thank you for your review.
I'm so glad that the PitPat gives you that peace of mind when needed to know which direction your pup has headed in!
Yes our Support Hounds are pawsome aren't they :)
replacement velcro strips
order some replacement velcro strips for our 2 dogs pitpats arrived very promptly
20 februari 2026
Antwoord van PitPat
Hello Ken
Thank you for your review.
I'm glad to hear the replacement Velcro arrived quickly to help keep your device safe and secure :)
App on phone very slow to load my…
App on phone very slow to load my account details and any information that is available on the app even when not using GPS function outdoors to find my pet (Strong phone and internet signal used) Very slow/glitchy when using GPS function to locate my pets position. I would advise researching other products and look at what features they offer. Most of these trackers use your actual phone signal (Sim) so if you try to use in an area with a poor phone signal ie; country side, the tracker will probably not work efficiently.
25 februari 2026
Review zonder uitnodiging
Antwoord van PitPat
Hello Mark
Thank you for your review.
I'm sorry to hear that you are finding the app slow to respond.
You are correct, a lot of trackers use the same masts as your mobile phone. Our device uses different network protocols and relies on good LTEM or NB-IoT coverage in the area in order to work correctly.
It would be helpful if you could reach out to us at help@pitpat.com in regards to the app and we can triage this for you.
Lauren - Customer Support
It is amazihowvto follow your dog.ng we can see the dog all…
It is amazing we can see the dog all the time. Whether she sleeps all night. But if she is left at home she looks around. On a walk she cannot be lost
Excellent
18 februari 2026
Antwoord van PitPat
Hello Prudence
Thank you for your review.
it really is fascinating to see what our doggos get up to in a day and great to have peace-of-mind for those odd moments when they take themselves off on adventures.
Next day delivery- excellent service.
12 februari 2026
Antwoord van PitPat
Hello Diana
We're happy to hear that you received excellent service with next-day delivery. Thank you for your positive feedback!
A real person helps you with clarity
A real person helps you with clarity, and promptly.
12 februari 2026
Antwoord van PitPat
Hello Reverend James
Thank you for your review.
So glad that you dealt with one of our lovely Support Hounds and got assistance and clarity when needed.
The app works fine
The app works fine. But given the position of the tracker I had hoped for more detailed fog health analysis - pulse/heart rate for example. I will continue to use other apps for that service.
18 februari 2026
Antwoord van PitPat
Hi Claire,
Thank you for your feedback. We acknowledge that you were expecting more detailed health analysis features. We'll consider your suggestion to improve our app's functionality in the future.
Please remember that we offer a 42-day no quibble return and refund period. Our Customer Support are available throughout the week for ongoing care.
Best woofs,
Mark - Customer Support
always great food
always great food, quickly dispatched. The only kibble that my 13 year old lab likes.
18 februari 2026
Antwoord van PitPat
Hi Ron,
Thank you for taking the time to leave us a review!
We are absolutely delighted to hear that your lab loves our kibble and that it was dispatched out to you both so quickly!
Nadia - Customer Support.
Nice easy to use app
Nice easy to use app. Signal on phone and PitPat is an issue in the places we go.
18 februari 2026
Antwoord van PitPat
Hi Ashley,
Thank you for taking the time to leave us a review!
I can see that our wonderful support team has helped you with your current signal issues, and you are back up and ready for walkies!
Best woofs,
Nadia - Customer support.
Very helpful people and the equipment…
Very helpful people and the equipment does what it sais on the tin. Lots of extras I wasnt expecting as well.
18 februari 2026
Antwoord van PitPat
Hi Neil,
Thank you for taking the time to leave us a review.
Our tails are wagging at the fact that you found our people helpful - Customer Service is something we pride ourselves on.
We appreciate that you are also enjoying the product and all its special extras!
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