We are into our 3rd year with the trackers. I have 2 dachshunds that like to chase rabbits, so on numerous occasions, usually daily the trackers are put to use. I would be absolutely lost without... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I take my dog Jenny out on a walking trail every day, for an hour plus. One of the other groups are constantly handing out treats, and if Jenny, the former street dog, gets their scent, she is gone... Toon meer
Bedrijf heeft geantwoord
I chose PitPat because of great reviews and a one off payment. It’s been great to see how much fun my pup has been having- I love achieving her goal every day but the reality is that can now feel reas... Toon meer
Bedrijf heeft geantwoord
AVOID if you live in the countryside! Bought in November for a farmdog who is partial for going missing - we are in a rural area with what is supposed to be good reception - always 5g on phones -... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over PitPat
Geschreven door het bedrijf
PitPat is a pet wellness company that creates products and services to support and inspire pet parents to keep their dogs, happy, healthy and safe.
PitPat began because we recognised that our relationship with dogs has changed.
The traditional animal-owner relationship does not apply.
Dogs are no longer possessions but a member of the family and we’re no longer owners but pet parents.
Naturally, we want to keep them happy, healthy and safe by giving them the best care possible. But with so much to consider and so much conflicting and contradictory advice, pet parents are overwhelmed.
That’s where PitPat comes in. We take away the guesswork and give pet parents the confidence to know they’re doing the right thing for their dog.
Our connected world means we’re there for pet parents through every step of their dog’s life.
We're removing the guesswork with propositions that inform, inspire and support pet parents to make better, more individual choices, that improve the lives of not only their pets but all pets.
- Reliable GPS tracking with no subscription
- Food that’s good for you, good for your dog and good for the planet
- Uncomplicated Insurance that rewards healthy dogs
- Affordable activity monitoring to keep your dog healthy
So don’t worry pet parents, we got you!
What's the bigger picture?
Well, one day, we see a future where having a little device on your dog’s collar that helps you look after them better will be the norm.
We see a world where pet care is active not passive, proactive not reactive and individual not general.
Need more convincing?
The population-level insights we’re gathering from the hundreds of thousands of dogs that have already joined us are going to completely revolutionise pet care. So having a PitPat doesn’t just benefit your dog but all dogs!
42-day FREE returns
42-day FREE returns
We mean it. Put PitPat to the test.
If you’re not happy with your purchase for any reason, we’ll give you all your money back, including return shipping!
And we'll make it easy too. Just fill out a simple form on our website or talk to our super-friendly, UK based customer support team and we'll get it sorted for you in no time.
Contactgegevens
5 Brooklands Avenue, CB2 8BB, Cambridge, Verenigd Koninkrijk
- 01223 967 305
- Help@pitpat.com
- pitpat.com
4,4
Uitstekend
4K reviews
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Really useful to locate my dog
Really useful to locate my dog, pity it doesnt work if the dog indoors
24 februari 2026
Antwoord van PitPat
Hello Marion
Thank you for your review.
Unfortunately you are correct. The device does rely on a good, clear view of the satellite and this is unable to be established inside.
I'm glad to hear you are having a good experience tracking otherwise :)
It’s fine
I’ve used this for 3 months now so finally getting my thoughts down. The tracker itself seems to be fine. The GPS accuracy isn’t great, so if you were trying to find a lost dog that was quiet or tangled in vegetation I don’t know that the tracker would get you too them. It would help narrow down the area at least, so there is a benefit. Also the app is AWFUL. It’s so slow and buggy. Whenever I try to track my dog (the purpose of this) I have to accept a bunch of notifications first- if I was genuinely panicked I’d lost him, it would make me so frustrated. It also takes a good 5 minutes for the app to decide to start a walk, and longer if I actually start walking. I think the device is fine, the app needs serious upgrades.
8 maart 2026
Review zonder uitnodiging
Antwoord van PitPat
Hello
Thank you for your review.
I'm sorry to hear that you are having such issues with the app.
Do you open the app daily to check your dog's activity and the tracker battery? I can only think the multiple notifications is from your dog hitting their activity goal and this will appear for each day the goal has been hit.
You can click on your dog's photo and adjust the PitPat settings to Urgent. We would also recommend selecting Start A Walk about 5 minutes before heading out so that, when you do need to use Find My Dog, it should be much quicker.
I can't see any details linked with this review, but please do reach out at help@pitpat.com if you would like any further help.
Lauren - Customer Support
Antwoord van PitPat
Hello Jill
Thank you for the review.
I'm glad to hear you are having a good experience so far with your device :)
Issue with out GPS tracker quickly sorted.
We had an issue with out GPS tracker, one email and the response was fantastic. The customer service was outstanding, they clearly understand that it's important to be up and running with the tracker so our dog is protected. I highly recommend this company and the product, the GPS works well. Very happy customers.
5 maart 2026
Review zonder uitnodiging
Antwoord van PitPat
Hello Mark
Thank you for your review and for your lovely comments regarding our customer support team. I'm so glad they were there to lend a paw when needed. Our main priority is giving you that peace of mind so I'm glad we were able to help.
Rectified my query quickly new PitPat…
Rectified my query quickly new PitPat delivered on time would not hesitate to recommend PitPat & their customer service
22 februari 2026
Antwoord van PitPat
Hello Christina
Thank you for your review.
I'm so glad our Support Hounds were on hand when needed!
Nice lightweight design, simple to set up
This device was delivered very quickly and is easy to set up and attaches well to regular collar. However, we wanted it for reassurance when taking our dog into the woods, having lost her once, and the signal does not work there. I am sure it would work well if you had a dog who runs off in open fields (ours doesn't) but Pit Pat have agreed to refund us so I would recommend giving this product a try depending on what you want it for.
18 februari 2026
Antwoord van PitPat
Hello Ceri
Thank you for your lovely review, even though you've found PitPat doesn't have the coverage required in your area.
It does rely on good LTEM and NB-IoT coverage in order to work correctly and update your dog's location.
Once we receive your device, we can then process the refund for you :)
Antwoord van PitPat
Hi Robert,
Thank you for taking the time to leave us this review.
We're happy to hear that our support was helpful when you experienced a problem.
Wishing you endless safe and happy walkies!
Best woofs,
Nadia
Love my pit pat its really worth it
Love my pit pat its really worth it
6 maart 2026
Review zonder uitnodiging
Antwoord van PitPat
Hi there,
We are glad to hear that you find it valuable!
Thank you for your positive feedback; we truly appreciate it.
Best woofs,
Nadia
Antwoord van PitPat
Hi Lynda!
We're happy to hear that you found our service easy to use.
Thank you for your positive feedback; we appreciate it!
Best woofs,
Nadia.
One of my dogs crunched up another…
One of my dogs crunched up another dog's PitPat tracker! The Company were very helpful and offered a discount on a replacement tracker.
27 februari 2026
Antwoord van PitPat
Hi Lesley,
Thank you for taking the time to share your feedback.
We’re glad to hear that our team was able to assist you with a replacement tracker and offer you a new device at half price.
Wishing you and your pack many wonderful walks ahead!
Best woofs,
Nadia
Battery doesnt last long enough
Battery doesnt last long enough! my dog goes to daycare and by the time i pick him up the pitpat has died so doesnt work on his walk....really disappointed with it.
25 februari 2026
Antwoord van PitPat
Hi Vicki,
Thank you for leaving your thoughts on your PitPat here.
Have you contacted our Helping Hounds? help@pitpat.com
We would be interested in how long the battery is lasting as well as your local network coverage in the area.
We will certainly be able to help stretch out the battery a little longer.
If you could get in touch today, we will hopefully be able to give you some tips to get things working better over the weekend.
Of course, if things aren't going to work out, we will be able to bring your PitPat back and arrange a full refund. We wouldn't leave you out of pocket, and you certainly haven't wasted your money.
Best woofs,
Mark - Customer Support
Great for finding my little girl when…
Great for finding my little girl when she runs away
26 februari 2026
Antwoord van PitPat
Hi Peter,
Thank you for taking the time to leave your review!
We are delighted to hear that our Tracker is keeping your loved one safe and found.
Best woofs,
Nadia.
Very impressed with the PitPat tracker…
Very impressed with the PitPat tracker , I live in the countryside surrounded by fields and it’s peace of mind knowing I can track Rosie instantly should she decide to go for a wild potter !
19 februari 2026
Antwoord van PitPat
Hello Zowie,
Thank you for your lovely review!
We're glad to hear that the PitPat tracker gives you peace of mind knowing you can track Rosie in the countryside. :)
Nina - Customer Support
Delivered on time simple to setup.
26 februari 2026
Antwoord van PitPat
Hello John,
Thank you for your review!
We're happy to hear that you found PitPat easy to set up, and that it arrived on time for you!
Nina - Customer Support
PitPat has always been very reliable…
PitPat has always been very reliable and, on one or two occasions, helped trace our dog after going off adventuring in the woods, etc.
After the unit malfunctioned, I found the support from PitPat to be excellent. Always very quick and constructive responses, and always went one step further in helping the customer than I ever expected.
3 maart 2026
Review zonder uitnodiging
Antwoord van PitPat
Hello Edward,
Thank you for your lovely review!
We're happy to hear that PitPat has been reliable for you, especially in those adventurous moments! We appreciate your kind words regarding our Support Hounds' response :)
Nina - Customer Support
Very good and easy to use and keeps…
Very good and easy to use and keeps track of the dogs activity and recommends how long I should walk him each day.
25 februari 2026
Antwoord van PitPat
Hello Francis,
Thank you for your review!
We're glad to hear that our product is a helpful addition to you and your dog's life :) We appreciate you taking the time to share your experience!
Nina - Customer Support
First class customer support
Really fast and helpful support from customer services. Resolved my issue with friendly and professional advice.
Couldn't be happier 👍
25 februari 2026
Antwoord van PitPat
Hello Alastair,
Thank you for the lovely review!
We're happy to hear that our customer service team provided swift, helpful support and resolved your issue with the appropriate advice. We highly appreciate your feedback :)
Nina - Customer Support
After having an PitPat activity tracker…
After having an PitPat activity tracker through biscuit I was so pleased with it.
So we upgraded to the pit pat tracker it is so easy to use and set up itself
It’s great and easy to use and no subscription.
25 februari 2026
Antwoord van PitPat
Hello Steve,
Thank you for your review!
We're glad to hear that you were happy with your activity tracker and found the upgrade easy to use. :)
Nina - Customer Support
A top quality tracker with top rate customer support
Pit Pat offer a wonderful well designed tracker which is compact and small. The no subscription service is a real bonus and the health and tracking features are great. You really need a good signal in your local area to make the most of the advertised battery life but customer service and support is second to none.
3 maart 2026
Review zonder uitnodiging
Antwoord van PitPat
Hello Chris,
Thank you for the lovely review!
We're happy to hear that you find the tracker well-designed and appreciate the no-subscription option and its features. We appreciate your feedback regarding the signal's impact on battery life, and are looking to improve this. Thank you for your kind words about our Support Hounds!
Nina - Customer Support
Helpful when it was lost and found
Helpful when it was lost and found. Speedy replacement . Cheerful lady.
18 februari 2026
Antwoord van PitPat
Hello Liz,
Thank you for your review!
We're happy to hear that our service was helpful and the replacement was quick. We appreciate your positive feedback about our Support Hound! :)
Nina - Customer Support
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.