We are into our 3rd year with the trackers. I have 2 dachshunds that like to chase rabbits, so on numerous occasions, usually daily the trackers are put to use. I would be absolutely lost without... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I take my dog Jenny out on a walking trail every day, for an hour plus. One of the other groups are constantly handing out treats, and if Jenny, the former street dog, gets their scent, she is gone... Toon meer
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I chose PitPat because of great reviews and a one off payment. It’s been great to see how much fun my pup has been having- I love achieving her goal every day but the reality is that can now feel reas... Toon meer
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AVOID if you live in the countryside! Bought in November for a farmdog who is partial for going missing - we are in a rural area with what is supposed to be good reception - always 5g on phones -... Toon meer
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Bedrijfsgegevens
Info over PitPat
Geschreven door het bedrijf
PitPat is a pet wellness company that creates products and services to support and inspire pet parents to keep their dogs, happy, healthy and safe.
PitPat began because we recognised that our relationship with dogs has changed.
The traditional animal-owner relationship does not apply.
Dogs are no longer possessions but a member of the family and we’re no longer owners but pet parents.
Naturally, we want to keep them happy, healthy and safe by giving them the best care possible. But with so much to consider and so much conflicting and contradictory advice, pet parents are overwhelmed.
That’s where PitPat comes in. We take away the guesswork and give pet parents the confidence to know they’re doing the right thing for their dog.
Our connected world means we’re there for pet parents through every step of their dog’s life.
We're removing the guesswork with propositions that inform, inspire and support pet parents to make better, more individual choices, that improve the lives of not only their pets but all pets.
- Reliable GPS tracking with no subscription
- Food that’s good for you, good for your dog and good for the planet
- Uncomplicated Insurance that rewards healthy dogs
- Affordable activity monitoring to keep your dog healthy
So don’t worry pet parents, we got you!
What's the bigger picture?
Well, one day, we see a future where having a little device on your dog’s collar that helps you look after them better will be the norm.
We see a world where pet care is active not passive, proactive not reactive and individual not general.
Need more convincing?
The population-level insights we’re gathering from the hundreds of thousands of dogs that have already joined us are going to completely revolutionise pet care. So having a PitPat doesn’t just benefit your dog but all dogs!
42-day FREE returns
42-day FREE returns
We mean it. Put PitPat to the test.
If you’re not happy with your purchase for any reason, we’ll give you all your money back, including return shipping!
And we'll make it easy too. Just fill out a simple form on our website or talk to our super-friendly, UK based customer support team and we'll get it sorted for you in no time.
Contactgegevens
5 Brooklands Avenue, CB2 8BB, Cambridge, Verenigd Koninkrijk
- 01223 967 305
- Help@pitpat.com
- pitpat.com
4,4
Uitstekend
4K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
3 Dogs...3 pitpats!!...
3 Dogs...3 pitpats!!...easy communication,quick delivery and backup if and when needed...my dogs have had a Pitpat for years now...reliable and any issues are promptly resolved...
7 maart 2026
Antwoord van PitPat
Hi Andy,
Thank you so much for sharing your experience! We’re thrilled to hear that our communication and delivery speeds have consistently met your expectations.
It’s been a pleasure supporting you and your three dogs with their PitPats over the years. Knowing we’ve played a small part in keeping your pack active and healthy is the best reward we could ask for!
Best woofs,
Nadia
Very good customer experience. Sadly the product failed to meet expectations
Very good customer experience. Next day delivery. User friendly setting up and user instructions.
Excellent service from the Pit Pat Helping Hound but in the end the tracker had to be returned as the poor signal in our location meant it couldn’t operate effectively.
10 maart 2026
Antwoord van PitPat
Hi David,
Thank you for taking the time to share such honest feedback. We are so glad to hear that you enjoyed the 'Helping Hound' service and found the setup process seamless!
We are genuinely sorry that the local signal strength prevented the tracker from working effectively for you. While we hate to see a customer have to return a device, we completely understand that reliable performance is the top priority for your peace of mind.
Thank you for giving us a try, and we’re glad we could at least make the return process a smooth experience for you.
Best woofs,
Nadia.
Love PitPat
Love PitPat ! It’s super easy to set up using the app and gives peace of mind if the dog escapes . It also tracks exercise/dog walks and food/ weight. Really pleased with our purchase.
5 maart 2026
Antwoord van PitPat
Hi Sarah,
Thank you for taking the time to leave us your positive feedback!
We're happy to hear that the setup was easy and that it gives you peace of mind. We appreciate you mentioning the exercise, walks, food, and weight tracking features.
Wishing you many happy, safe walkies ahead!
Best woofs,
Nadia
Antwoord van PitPat
Hi Pauline,
Thank you for taking the time to leave us a review!
We're glad to hear that your order arrived quickly and efficiently.
Best woofs,
Nadia
Antwoord van PitPat
Hi Mrs McClelland,
We are glad to know that our product arrived quickly and was easy to set up!
Thank you for your positive feedback; we truly appreciate it.
Best woofs,
Nadia
Brilliant Customer Service
Our Pitpat started to fail to connect and I suspected a battery issue. Called them and got through to Laura who proceeded to diagnose and deal with the issue really effectively. Will have a new replacement precisely 48 hours from making that call. Very impressed (and grateful).
12 maart 2026
Review zonder uitnodiging
Antwoord van PitPat
Hello John
Thank you for your review.
I'm so glad we were able to get you back up and PitPat-ing again with the assistance of the lovely Laura, she really is pawsome!
Antwoord van PitPat
Hello
Thank you for your review.
I'm glad you find our service speedy and reliable, great to hear!
Very helpful friendly staff.
5 maart 2026
Antwoord van PitPat
Hello Lindy
Thank you for your review.
I'm glad to hear you find our support hounds a happy bunch, they really are wooftastic :)
5*Product - 5*Customer service
I have had our PitPat for quite a while now and am very happy with the insights it has given me about my dogs activity .
We recently lost the device on a walk and not only did PitPat offer me a new one half price but the help I received from the “helping hounds” was incredible! I needed to link my device to my Biscuit account and they helped me set it all up quickly and efficiently with easy to understand instructions! Thank you PitPat !
9 maart 2026
Antwoord van PitPat
Hello Ceri
Thank you for your review.
I'm so glad that we managed to replace your lost PitPat successfully to keep getting those Biscuits and that our helpful hounds were on hand to get you back up and PitPat-ing again :)
So far very happy with PitPat
So far very happy with PitPat. Have been able to get good signal on all walks, and track Woodie. Have tracked him at distance when he is on a walk and I’m at work. App is good and easy to use. Woodie hardly knows he is warring it. Seems good value compared with other trackers! So far very happy
25 februari 2026
Antwoord van PitPat
Hello
Thank you for your review.
I'm so glad that Woodie's PitPat has given you peace of mind when out and about and that it fits securely on him.
Great to know the adventures he is having when you are busy at work :)
Antwoord van PitPat
Hello Gregor.
Thank you for your review.
I'm sorry that your live-tracking is slower to connect then you were expecting.
You can click on your dog's photo and scroll down to Adjust Settings to Urgent. We would also recommend to select Start A Walk before heading out on any adventures so that, when you do need to use Find My Dog, you should find it much quicker.
Please do reach out at help@pitpat.com if you require any further help.
I have the basic Pitpat on my dog and I…
I have the basic Pitpat on my dog and I love it I can track how much she done in the day and you get points daily your dog hits there goal which u can get things with in the life bit on the app getting hold of someone from Pitpat is really easy and they are so friendly I wouldn’t be without it
28 maart 2025
Review zonder uitnodiging
Antwoord van PitPat
Hello Marie
Thank you for the review.
I'm so glad that you are enjoying monitoring your dog's activity and earning those extra points to spend in the Prize store :)
Broken Tracker
Our Tracker had stopped working so contacted Customer Support. They answered immediately and despite checking some items were unable to resolve the issue. I had resigned myself to purchasing a replacement as it was out of warranty, but despite that PitPat offered me a 50% discount on a replacement. More than fair in the circumstances and much appreciated!
25 februari 2026
Antwoord van PitPat
Hello Jeremy
Thank you for your review.
I'm so glad that we were able to get you back up and PitPat-ing again with a discount even though the device was outside our warranty period.
Customer service was good
Customer service was good, I wasn’t able to checkout the monthly option though so ended up buying outright
25 februari 2026
Antwoord van PitPat
Hello Kelly
Thank you for getting in touch.
So glad that your support team were on hand when needed to lend a hand.
Yes we have taken the decision to now only offer the Pay Once option at checkout which might explain why the other option had disappeared when you were attempting to checkout :)
Fantastic service
Fantastic service, ordered one day, received the next.
Not tried the item yet
4 maart 2026
Antwoord van PitPat
Hello Dawn
Thank you for your review.
So glad you had speedy delivery and service and hope you enjoy your product.
This is amazing at first I did struggle…
This is amazing at first I did struggle to understand how to use the app ,it’s pretty easy once you just have a go , tracks your dog easily and gives you peace of mind , I’d strongly recommend.
1 maart 2026
Antwoord van PitPat
Hello Sue
Thank you for getting in touch.
I'm so glad that you were able to get some great understanding within the app and work out how to track your dog and give you that peace of mind you were looking for.
Antwoord van PitPat
Hello Gloria
Thank you for your review.
I'm so glad you are finding the device nice and lightweight and hopefully easy to use :)
The app isn’t great
The app isn’t great, could do with a better flow for navigation. Tracker takes quite some time to be active. I mean it does the job, but nothing wow
1 maart 2026
Antwoord van PitPat
Hi Gabriela,
Many thanks for leaving your 2* review here on Trustpilot.
Any feedback on our app and navigation flow is really appreciated. We listen to our Pack members and want to make it as user friendly as possible.
I assume you are using your GPS Tracker in the area it was ordered. There is currently a network issue nearby, I will send you an email rather than go into too much detail here.
I hope I can help sprinkle a little more Wow! into your experience.
Best woofs,
Mark - Customer Support
Doesn’t always connect straight away…
Doesn’t always connect straight away ,can sometimes take up to 25 minutes
3 maart 2026
Antwoord van PitPat
Hello Simon
Thank you for your review.
I'm sorry to hear that you are experiencing slow live-tracking with our product.
We would recommend clicking on your dog's profile photo and adjusting the settings to Urgent.
Please also select Start A Walk before leaving the house. We would recommend doing this around 5 minutes before leaving the house. You should then find when you select Find My Dog, it is much quicker.
If you would like any further assistance or for us to look into the tracking for you, please reach out at help@pitpat.com
Lauren - Customer Support
Antwoord van PitPat
Hello
Thank you for your review.
We would recommend clicking on your dog's profile photo and adjusting the settings to Urgent.
Please also select Start A Walk before leaving the house. We would recommend doing this around 5 minutes before leaving the house. You should then find when you select Find My Dog, it is much quicker.
If you would like any further assistance or for us to look into the tracking for you, please reach out at help@pitpat.com
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