PITS Data Recovery Reviews 347

Data Recovery Service Options:

Option 1. Economy Data Recovery
- Avg. Turnaround Time: 4 weeks
- Price: $3,145

Option 2. Standard Data Recovery
- Avg. Turnaround Time: 2 weeks
- Price: $4,088.50

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This is the email I received after waiting weeks for them to complete a diagnosis. They charged for this diagnosis of course. There was not a single mention of pricing when I called in. They happily took my device and said they were certain they could fix it. A site online said expect around $300 and we ended up at 10X that!

If you like overspending, you're in the right place!

My experience with this data recovery company:
I was billed for shipping to the location in New York and an examination. (main lab is in the first floor of an apartment building). My first quote was almost $2500, but they came down to $1200.00 when I said I had a preious quote elsewhere (red flag). Wanted 33% of that as a fee to "try" to get data that is non-refundable if/when they fail. Assured they have 99% recovery history on the phone, but I can't find any proof of that claim. I had them return the drive (another fee again) and then sent the drive to SalvageData that paid for the shipping to them in Ohio. After receiving it (24 hours later)stated that the drive was unrecoverable due to the ECC and XOR not available for my chipset. NO CHARGE! I paid return shipping ($6) and the drive was returned to me two days later. Had I attempted recovery with Pits, it would have been impossible to complete and I would have lost a great deal of money (which I believe they should have been aware of) Further research of their UK tax filing ( I could not find a US corporation or even listed as a business within CA or NY State where they are located, resulted in a startling computer and fixtures/asset in 2024 of less than 10K pounds! That kind of equipment cost/depreciation does not sound like a top of the line clean room or lab to me! That is public (and you can google it if you like). Since I can't find a picture or a video of their lab anywhere (including the website and youtube channel)-I am unsure if it even actually exists and IS state of the art as they claim to be honest. I had red flags go up all over the place and I listened to my gut and went elsewhere and I am glad that I did! After reading the BBB reviews and complaints as well as here... I am confident that my refusal to pay them any more money than I had already and try elsewhere was a correct decision. They were very nice on the phone... but frankly, I did not trust them at all, and everything felt like a scam when dealing with them to me.

I wish I woud have read more reviews prior to hiring this company, but my emotions got the best of me. I accidentally deleted my whole laptop. When I called and inquired about the recovery process, I did tell them what I had already tried to do on my own and they believed the engineers could still retreive my data, even though I mentioned that the data recovery I tried corrupted my data, and of course, "not to worry".

Once I sent my device in and paid the initial fee along with the required 33% of the total fee ($1,600) quoted it took at least 30 days to get any update only after I reached out for a status update.

I was then told that unfortunately, my data was unrecoverable for the exact reason I mentioned in our first phone call. I now do not believe the engineers thought they could do it either, but that's not what the "sales" team tells you.

When I received my device back, it would not power on nor charge. I did not even receive my device in the original box I sent it in which was the original box the device came in. I sent an email to my account manager, and left them a message the same day but did not hear back, so I called and spoke with someone else who suggested I send an email so they could forward it to the engineers. It was only then that I heard back from them indicating that I needed to send my device back for assessment. There is no way I can send my device back to a company that frankly baits-and-switches with a "no retreival, no pay" claim. I paid almost $600 and I was left with no data and now a non-working device.

I had to send my laptop in to HP an the motherboard needed to be replaced. I expressed my frustrations with the company and requested a refund and they have not responded once to even acknowledge my request. Accidents happen but be careful when choosing a company to assist as you may lose more than you orginally did.

Initially went with PITS as they seemed friendly on the phone and went into detail telling me how they could retrieve my files. For reference I had an SD Card with a few files not showing up (around 10 images and x2 .MP4 clips less than 20 seconds each). 

Paid the initial fee of £49 and then received another email asking for an additional payment which was extortionate considering what needed to be recovered. Also without me even seeing the results and whether they were recovering the correct files. Absolute waste of time and of course had to pay the additional £18 shipping fee back despite not proceeding with their service.

Here’s what I was quoted for the small files I asked to recover.

Option 1. Economy Data Recovery
   - Avg. Turnaround Time: 4 weeks
   - Price: £490

Option 2. Standard Data Recovery
   - Avg. Turnaround Time: 2 weeks
   - Price: £637.00

Never pay for anything before data has been retrieved!

I paid a significant amount for data recovery services, only to be told that recovery was not possible. Additionally, they do not provide a report unless you pay extra. After growing increasingly suspicious of their claims, I arranged for my husband to collect the drive from their London office. To my concern, they handed it over without verifying his identity or requesting any form of confirmation. They have since refunded what I initially paid after I complained about this.

I then contacted another data recovery company, which only charges once data retrieval is confirmed, and they successfully recovered 99.8% of the data. Based on my experience, I strongly advise against trusting this company, as they appear to engage in misleading practices.

I price compared with various sites and went with Pits because it was local. I paid the diagnosis price and delivered the hard drive to Wimbledon. I received an email that the hard drive had a "mechanical failure". The price to get data would be £1245.00 and take up to 4 weeks, or pay 400.00 more for up to 2 weeks. I asked to confirm what data they can retrieve and was told " they would need to go through the physical stage of the recovery," which is what I believe the paid diagnosis was for. Unhappy with the price, I collected the hard drive and went with the second company on my list. They collected the hard drive the same day, did a diagnosis free of charge, and sent an email with all 99.9% of retrievable files within 3 days of receiving the hard drive. The price was 550.00. On payment, I received the downloadable file after 5 days. I wasted my time and money with Pits. As Pits did not recover my data, I cannot comment on their ability, but from delivery to the shared building, it did not seem to be what they market their business to be or do. (less said)

This is the second time I write a review of PITS. They succeeded in getting the review taken down - because I pointed out a competitor behaved infinitely more transparently than they did, and charged literally a tenth of the price. I shall write the review again, and this time the competitor shall remain unnamed - so PITS (who really are the pits) cannot claim to TrustPilot that my review contains 'advertising' (it didn't, and doesn't).

I cannot emphasis this strongly enough. PITS are an awful, awful company. Do not go near them. Do not give them any of your money. Do not believe the reviews on here written by accounts with only one review of any service, ever (of which more later). Don't let them make you the next victim of their scam.

I had a very simple case. I had an external hard drive with important photos of time past on. I left it in the cupboard for a few years, and when I sought to retrieve the photos later the drive was making a clicking noise and wouldn't load. For the techy amongst you, this simply meant the heads had failed. It is a very straightforward fix for a data retrieval company to do.

I delivered my device to PITS by hand (their London office is in Wimbledon). They rent a small room in a complex with dozens of other businesses offering low rent services to exotic communities - Chinese medicine with dodgy ingredients, acupuncture, lawyers specialising in criminal matters involving far-off jurisdictions and the like.

Their office is a few yards square. It is not, by any stretch of the imagination, a clean room. They opened the door to me, and tried to shut it behind them to prevent me from seeing - but it was messy, and they were not in protective suits. Perhaps there is a clean room at another location - but certainly not at the small room they rented next to the tiger medicine and rhino horn sellers.

They said they would charge me £49 for an initial assessment. So far, so good - this is entirely fair, and in line with industry norms. They said (verbally) that a simple fix would be 'low hundreds', a complex fix would be 'high hundreds'. That second price was above market trends already - but I wasn't expecting the case to be complicated. I agreed to go ahead and paid the £49.

After a few days they wrote to me saying that further expertise was needed. For this I would need to be charged thousands. For an 'economy' option, with a turnaround time of 4 weeks, the price would be £1750 (presumably plus VAT, although this was not specified). For 'standard' service in 2 weeks, the price would be £2250 (again, presumably plus VAT). Faster service was negotiable, with the price rising correspondingly.

I was appalled. These figures were an order of magnitude higher than what I was quoted in person. I refused to go ahead, and having been shown that PITS was not honest (the prices given were a direct contradiction of what I was told in agreeing to pay the £49), I did not trust them to send my drive securely in the post, so I again drove to pick it up in person.

I arrived at the office again and found the mess of an office. The staff came out, and I asked where the guy I had spoken to was. Apparently he had left the company at short notice - always a good sign.

I asked for my drive back. Once I had it in my hand, i asked what was wrong with it. The guy gave a very woolly response, but stated clearly that he had opened the drive and had seen a given problem. I probed a little and pushed him to explain what he had seen. He couldn't and didn't, and then admitted that he had not open the drive - so therefore he had lied - because in the event this wasn't necessary.

I fail to see how he could diagnose the problem (which I already knew to be failed heads) without opening the drive. I then noted the contradiction in what he had said. Ultimately, this boiled down to his having lied.

I took my drive with me and found a competitor. I won't name the competitor - again, this is how PITS succeeded in getting my previous review taken down - but if you search data recovery on Reddit you will find them soon enough. Suffice it to say they were well recommended, and deservedly so. They recovered all my photos for a few hundred, and were entirely transparent throughout.

When I got home I did a little more research into PITS. Reddit and review sites are full of stories like mine. Initial contact with PITS, promises made, then requests for thousands of pounds or dollars for nebulous services. Some reviewers were desperate and reported paying. Others - like me - eventually found competitors who we apparently aren't allowed to name. But through every story, the same strand - a baiting from PITS, promises, then requests for exorbitant sums, preying on the unknowing.

Looking at the reviews here, they do not reflect what is said elsewhere. Many reviewers review no other company. Almost as if they were fake. Buyer beware.

I had a DROBO 5N with a failed RAID array due to a physically damaged hard drive. The system became completely inaccessible, and I was extremely concerned about losing 10TB of important data.

After researching data recovery services, I reached out to PITS Global Data Recovery Services in NY. From the first call, their team was professional, knowledgeable, and clear about the recovery process. They provided regular updates, which made the situation much less stressful.

The service was efficient, and the pricing was fair and transparent. Most importantly, I received my recovered data without any issues. Based on my experience, I would recommend their services to anyone facing a similar situation.

extremely happy

My hard drive expereinced huge damage in Hurricane Helene and was hard to recover. Although I have a Geek Squard membership, they couldn't do, but PITS came through like a champ.
They were able find important files that I thought I had lost forever. It's not inexpensive, but to me, worth every penny I spent

Alvin was very helpful, I would recommend this service to anyone.

Thanks for all your help Alvin and the team.

We used PITS to recover data from our son’s laptop which was badly water damaged. It was his PhD coding and so pretty vital. They were expensive - I haven’t had to recover data before so no idea of market rates. Cost depended on how quickly you needed the data back. We went for the second quickest turnaround. However - even if expensive they definately delivered. They told us what to expect of the service and delivered within the promised timescales. All our data was recovered. Alvin was our contact and he was very efficient. Would recommend.

PLEASE DO NOT SEND YOUR USB STICK WITH THE HOPE THEY DO WHAT THEY SAY. READ OTHER REVIEWS. I contacted this company about a recovery on USB stick. How I wish I had read the reviews here and on Google before sending it. They claim to retrieve data on USB but BE WARNED, they are just going to make money out of you and then claim you just unlucky 1%. You pay £50 upfront and it is still unclear what they do. They then get you to commit to an upfront % of the quote. In my case £300 and they said it would take 8 weeks after I told them I could not afford the £1600 quoted. How I wish I had done my homework and not wasted my time for 8 weeks waiting for them to contact me. This was a waste and I am unsure if I can try elsewhere. Try elsewhere unless you want PITS to make a quick buck-making scheme of £350.

PITS has great customer service and were great to work with. They are knowledgeable and professional and were able to recover my lost data.

They did what they said and recovered 2tb of my lost date on my hard drive, where other companies said it was beond hope of getting my data back

“I recently had the pleasure of using PITS Global Data Recovery Services, and I must say, their expertise and professionalism exceeded all my expectations. A special shoutout goes to Fred, who was incredibly helpful, knowledgeable, and patient throughout the entire process. From the moment I contacted them, Fred provided clear and detailed information about what to expect, keeping me updated every step of the way. The team at PITS Global Data Recovery Services demonstrated exceptional technical skills, recovering critical files I thought were lost forever. Transparent process gave me complete peace of mind. I highly recommend PITS Global Data Recovery Services, and if you get the chance to work with Fred, you’re in excellent hands. Thank you for delivering such outstanding service!”
Aj

They made unreal real, I finally got my data from the long time ago. I want to mention Fred who helped me a lot, amazing job!

My Mac Pro had a major failure while I was in the middle of complex and extensive edit of a hisotrical series. I lost almost a year of work, along with passcwords and access codes. Worse, the failure of teh comp¨ter caused about 8 hard drives attached to it, to lose their files. I found PITS after digging through internet searches and encountering a number of scams that prey on us at our most vulnerable times. PITS came through, not cheap, but they recovered everything that could be recovered. If you like to see the restoration of Part 1, it's on Vimeo. 1028661681 I'm working on restoring and creating the subsequent episodes.

Excellent! My data was recovered from long timee back🥹🥹 Great team, special thanks to Freddie u are the best!

A difficult recovery due to restructuring of the disc a while back but almost all of what I was after was recovered and named correctly, rather than having arbitrary names.

I gave PITS a back-up drive that had "burnt out" - i.e. it started draining power and stopped working. I then found it had become extremely hot. and became extremely hot. I sent it off to PITS without much hope, but they recovered everything and returned it to me on a new hard drive. Everything seems to be there, file structure and all. Brilliant! At first sight it seems quite expensive and takes a while but the results are what matters!