PITS Data Recovery Reviews 347

Excellent communication and turnaround of the data recovery

I just completed my verification session and am happy to say that PITS successfully recovered all my photos from my mom's SD card, which had been unusable for probably a decade. Communication with them was straightforward and transparent, with no hidden fees or surprises. We also have a couple of other heavily damaged drives that we’ll be shipping to PITS shortly.

I recently used PITS Global Data Recovery Services after my company 12TB G-RAID 2 failed. I have had them diagnosed before and the previous company told me that there is no way to recover the data from it. However, PITS told me totally opposite once they completed their inspection. They determined that the device has a physical failure and the chances to recover it might be low but still possible. After giving it some thoughts, I decided ti proceed and within 2 weeks, they got me back more than 99% of my data. The recovery was fast and thankfully successful. I am glad that I was able to find then before giving up on my data

Very direct with services and decent rates. Highly professional when working with them

Great experience, highly recommend!

Great service. Fast, friendly and very professional

After reading mixed reviews I can confirm we had a good experience. The data was recovered and sent to us within the timeframe agreed. Yes a little expensive but guess it depends on how much you want the data back. I would use them again as they were very responsive with emails and easy to deal with.

Phillip helped me finalize my data recovery which has gone great. Very patient and friendly. Thank you so much.

I have been hesitant to have my hard drive data recovered, mostly because I was concerned that it wasn't recoverable. I also knew, going in, that data recovery wasn't cheap.
That said, PITS was easy to deal with. They explained all of my options and the process step by step. Extremely professional service. All my data was recovered in the time frame projected.

They retrieved all my files off of a broken/corrupt CF card within a week, super happy with my service!

HELPFUL, GREAT CUSTOMER SERVICE AND PROFFESSIONAL

Although the service was quite expensive but they were able to retrieve data I thought was already lost.

The service was efficient and effective. Quick service and very helpful. Ansewered all of my questions. Thank you.

PITS were great they recovered my 3 very old hard drives very quickly and recovered all the original file names, which when I had other drives recovered previously by another company the file names didn't come through, so this was very satisfying!
Alvin went out of his way to help me personally and gave me an introductory discount too, so throughly happy with the whole PITS experience!
Highly recommended!

I dropped my hard drive and thought I lost everything—over 3TB of important stuff gone just like that. Luckily, I found PITS Global Data Recovery Services, and these guys did an amazing job! Since I needed the data fast, they handled it as a rush case and got everything recovered within 48 hours.

The best part? They let me connect remotely to check all my files before making any payment, so I knew everything was there and working. Once I confirmed, I paid, and they sent me the data on a new hard drive. Honestly, I couldn’t be happier with the service. If you’re ever in a data disaster like I was, hit these guys up—they’re the real deal.

This company is making money only by "checking" discs.
After that, they asked for £3,000 to repair my HDD.
Scam!
I don't recommend it!

I don’t recommend this company at all. I sent my USB flash drive away having clearly stated on the phone what was wrong with it.
I was quoted approx £100 to repair.
The cheaper option they came back with was £690 increasing to £1515 for a faster turnaround. I was duped into sending it off to them with the £50 initial charge and a rough idea of cost that was wildly under their minimum charge.
Unscrupulous tactics stay well away.

Adam and his team delivered excellent customer service and I hope I don't loose my data but if anyone else does then I definitely would recommend them.

My intention for this post is to make the business owners aware of their reps, and in no way to hurt their business.

I recently had a Samsung T7 4TB SSD drive stop mounting to my desktop. I found PITS and sent in my request, which was promptly followed up with a phone call from a representative and a $100 fee to expedite the process. Once my drive arrived at their center, I was given four service options:

Data Recovery Service Options:

Economy Data Recovery

Avg. Turnaround Time: 3-4 weeks
Price: $1,695
Standard Data Recovery

Avg. Turnaround Time: 1-2 weeks
Price: $2,288.25
Priority Data Recovery

Avg. Turnaround Time: 2-5 days
Price: $3,089.14
Emergency Data Recovery

Avg. Turnaround Time: 24-48 hours
Price: $4,170.34

This was all before they even confirmed if they could recover the video files. After getting on the phone with them, I explained that these prices were way out of my budget (I really wish they had told me this upfront). The sales rep then proceeded to lower the price and finally offered Option 4 at $1,000 if I left a review.

Their pricing structure seems subjective and potentially predatory, based on who they are talking to. I just wanted to share my experience so others know what they're getting into. After declining their service multiple times and hearing the rep insist that I wouldn’t find a cheaper price elsewhere and cautioning me about attempting to fix it myself, I had to pay an additional $25 to have my drive sent back. From the initial phone call to receiving the estimates, it took from Saturday to Thursday and cost me $125, and my issue was never resolved.

*Edit Update: After calling Samsung they told me that all it was was a formatting issue so I just needed to open the drive on a PC, transfer the files to a safe external, then reformat the entire drive for Mac again. It's 8 months now and haven't had the issue again.

• A $4100 savings that took $0 and 5 minutes to fix.

They managed to recover all my data, but there are some hidden costs for providing you with your data back that are not included in the original quote. I found that to be a little disingenouous, as they kind of 'hold you hostage' to spend more money on a disc drive, or you can't - in essence - get your data back.