We recently purchased the Platinum Spas Maximus and absolutely love it! It has so much space, the seating and jets are great, and we love all the different features. It also has such a clean, modern l... Toon meer
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My wife and I absolutely love our Platinum Spas Palmero! It’s incredibly spacious and comfortable, with plenty of room for both of us to relax without feeling crowded. The controls are easy to un... Toon meer
Bedrijf heeft geantwoord
Fantastic hot tub delivered on time and great service thanks recommend highly ordered through Farmhouse spas sandy.😁😁
After 20-25 years of outdoor spas, we wanted a new outdoor spa. This time we wanted a TOP model and found it. We chose the Platinium Spa model Tokyo. There is a super Spa that meets all our wishes... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Platinum Spas
Geschreven door het bedrijf
Welcome to Platinum Spas.
The premier distributor of luxurious and innovative wellbeing spas.
We are the fastest growing hot tub manufacturer in the world, dedicated to transforming homes and gardens into sanctuaries of relaxation and rejuvenation. Our extensive range of high-quality hot tubs and swim spas is designed to provide unparalleled comfort and wellness benefits, catering to the diverse needs of our discerning clientele.
At Platinum Spas, our mission is to enhance your lifestyle by offering state-of-the-art products that combine cutting-edge technology with superior craftsmanship. Each of our spas is meticulously engineered to deliver exceptional performance, ensuring that every soak is a revitalising experience. From advanced hydrotherapy jets to energy-efficient systems, our spas are equipped with features that promote physical and mental wellbeing.
Our diverse collection includes models to suit every space and budget, from compact two-seaters ideal for urban living to expansive swim spas perfect for larger properties. Each spa is designed with your comfort in mind, featuring ergonomic seating, user-friendly controls, and therapeutic massage options that cater to your specific needs.
In addition to our outstanding products, Platinum Spas offers a welcome package that includes a free virtual site survey prior to installation, accessible steps, cover and cover lifter as well as a free chemical starter kit that includes everything that you need to get going. We also offer maintenance packages to keep your spa in peak condition, allowing you to enjoy its benefits for years to come.
Discover the ultimate relaxation and wellness with Platinum Spas. Transform your home into a haven of tranquillity and experience the numerous benefits of hydrotherapy with our exceptional range of spas. Explore our collection today and take the first step towards a healthier, more serene lifestyle.
visit our website premium range hot tubs deluxe range hot tubs swim spas find a showroom become a partner contact usContactgegevens
Platinum Spas, S41 9RT, Chesterfield, Verenigd Koninkrijk
- 01246 559071
- info@platinum-spas.com
- platinum-spas.com
4,3
Uitstekend
236 reviews
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An amazing service
Very prompt arrival of everyone. The tub was set up very efficiently and James answered lots of questions. He tidied up beautifully and even helped my husband reset the side door which had come off its hinges, what a great service. Spend 2 wonderful hours in it.
5 augustus 2026
Antwoord van Platinum Spas
Thank you for your lovely feedback and review, we are pleased to hear you are happy with your product and already enjoying it to its fullest!
If there is anything else you need from us, please do not hesitate to get in touch.
Thank you.
Superior Wellness.
Warranty
Great experience! I am worried about the process, execution, and “The Who” with and of the warranty. I have no paperwork except call the dealer..feeling maybe scammed and thinking to lawyer up!
4 augustus 2026
Antwoord van Platinum Spas
Thank you for your feedback, and we're pleased to hear you've had a great experience so far.
We're sorry to hear you're feeling concerned about the warranty process, and we'd like to reassure you that your warranty is with us. Our US Aftersales team will be reaching out to you directly to explain your warranty coverage, answer any questions you may have, and ensure you have all the information you need.
We understand how important it is to have confidence in your purchase, and we're committed to making sure you feel fully supported. Thank you for bringing this to our attention, and we'll be in touch with you shortly.
Thanks
Sarah
Guarantee costs!
The hot tub itself is very good, which is what we would expect when paying over £8,000. It's pretty awful though that one of the pumps has broken down after only 8 months, and we have to pay labour costs to get it fixed!
11 juli 2026
Review zonder uitnodiging
Antwoord van Platinum Spas
Thank you for taking the time to share your feedback. We're very sorry to hear that one of the pumps has developed a fault after only 8 months, and we completely understand how frustrating this must be, especially given your expectations for a premium product.
We'd like to look into this for you. Please could you get in touch with our Aftersales team at support@superiorwellness.co.uk with your details?
Thanks
Sarah
Warranty and replacement are not good.
**Updated August 2026**
Unfortunately, my concerns with Platinum Spas / Superior Wellness have continued.
After my original review, Platinum Spas publicly asked me to contact their Aftersales Team so they could investigate the issues and “work with me to find the best possible resolution.” I did exactly that.
I provided detailed information, photos, and videos documenting the problems and explained the water-maintenance routine and chemicals being used. These are the chemicals supplied with the swim spa, and the water is regularly tested and maintained.
The swim spa is still less than a year old, and the issues now include:
* Two jets that developed rust. These were eventually supplied as replacements, which I installed.
* Rusting screws/hardware around the speakers.
* A speaker that is malfunctioning.
* A deteriorating spa bar that is now shedding material into the water.
* Exterior side panels that are bulging and cracking.
* A control screen that has now stopped pivoting/operating correctly as it previously did.
* An unresolved water-level issue: when the spa is filled to the manufacturer's clearly marked **WATERLINE**, the headrests sit partially in the water. I was previously told that the headrests should not remain in the water because doing so will damage them.
That last issue is especially confusing. Either the manufacturer's marked waterline is correct, in which case the headrests are designed to contact the water, or the spa has to be operated below its marked waterline to protect them. I have asked Platinum/Superior Wellness to clarify this in writing.
What has been most frustrating is the tendency to suggest that these various problems are the result of water chemistry. It is difficult to understand how water chemistry would account for problems involving exterior panels, a malfunctioning speaker, rusting speaker hardware, a failing control-screen mechanism, and other components—especially on a swim spa that is not yet a year old.
I have continued to cooperate with their support team and have sent additional photographs and video as new problems have appeared. At this point, I am still waiting for a clear warranty determination and resolution for the outstanding issues.
I will continue updating this review based on how Platinum Spas / Superior Wellness handles the claim. I would very much like to be able to update it positively if they resolve these concerns appropriately.
For anyone considering one of these spas, I would recommend paying very close attention to the warranty terms and asking specifically how component failures, corrosion, exterior-panel problems, electronics, and water-level/headrest issues are handled before purchasing.
Warranty and replacement are not good.
FYI - I would be aware of this company and these spas, having our swim spa in less than a year and having rust and other issues, and being fought on blaming our chemicals when no other jets or rust were present is not helpful.
13 juni 2026
Antwoord van Platinum Spas
Thank you for taking the time to share your feedback. We're sorry to hear about the issues you've experienced with your swim spa and that you've been left feeling disappointed by the warranty process.
We take concerns like yours seriously and would like the opportunity to investigate this further. Please contact our Aftersales Team at us-support@superiorwellness.co.uk with your details, and they'll review your case thoroughly and work with you to find the best possible resolution.
We appreciate you bringing this to our attention and hope we can help resolve the situation for you.
Thanks
Sarah
Antwoord van Platinum Spas
Muchas gracias por su reseña. Nos complace saber que está muy satisfecho con el spa Reims y con el servicio recibido.
Le deseamos muchas horas de disfrute con su nuevo spa.
Sarah
Great piece of equipment
3 juli 2026
Antwoord van Platinum Spas
Thank you for your fantastic review! We're delighted to hear you're enjoying your new Infinity hot tub.
We hope it brings you many years of relaxation and enjoyment. We'd also like to thank the team at Valley Pool & Spas for helping you choose your hot tub and providing a great buying experience.
Enjoy your new spa, and welcome to the Platinum Spas family!
Thanks
Sarah
The first week we had the spa it broke…
The first week we had the spa it broke down it’s leaking and we cannot use waiting on it right now to repair
2 juli 2026
Antwoord van Platinum Spas
We're so sorry to hear about your experience. We completely understand how disappointing it must be to have your new spa develop a leak so soon after installation, especially when you were looking forward to enjoying it.
We'll contact your hot tub retailer straight away to make sure they're aware of the situation and to help ensure your repair is progressed as quickly as possible. We sincerely apologise for the inconvenience and appreciate your patience while this is being resolved.
Thanks
Sarah
1have had the spa for over a week,and…
1have had the spa for over a week,and it still doesn't work
7 juli 2026
Antwoord van Platinum Spas
Thank you for taking the time to leave your review. We are very sorry to hear that you've had your spa for over a week and have still been unable to use it. We completely understand how disappointing and frustrating this must be.
Please accept our sincere apologies for the inconvenience. We will contact your hot tub retailer directly to ensure they are aware of the situation and to help get this resolved as quickly as possible, so you can start enjoying your new spa.
Thank you for your patience, and we hope to have this sorted for you very soon.
Sarah
Great experience from start to finish
Great experience from start to finish. Great product & fantastic customer service from H2o
5 juli 2026
Antwoord van Platinum Spas
Thank you so much for your wonderful review! We're delighted to hear you had a great experience from start to finish and that you're loving your Reims Hot Tub. It means a lot to us that you were happy with both the product and the customer service you received.
We hope you enjoy many years of relaxation in your new hot tub, and if there's ever anything we can help with, the H2O team is always here for you. Enjoy!
Thanks
Sarah
Family Time Spas. Best Spas in Grand Junction
All the way from the sales by Jake, the owner to the installation by Brian and Tyler I was very satisfied with everything. Good job you all keep up the good work. Will definitely recommend you to my family and friends thanks Lou and Marilyn Church. God bless you all.
1 juli 2026
Antwoord van Platinum Spas
Thank you so much, Lou and Marilyn, for your kind words and for choosing Family Time Spas for your new St. Tropez hot tub! It was truly our pleasure to help you find the perfect spa.
We're thrilled to hear that Jake, Brian, Tyler, and the entire team made your experience a great one from start to finish. Your recommendation to your family and friends means the world to us.
We hope you enjoy many years of relaxation, comfort, and wonderful memories in your new St. Tropez. Welcome to the Family Time Spas and Platinum Spas family!
Thanks
Sarah
The staff of Southern Leisure Spas and…
The staff of Southern Leisure Spas and Patio in San Antonio were so easy to work with! Harmony and Zach are the best!
We love our new spa, we are "seniors" and it helps with the aches and pains that come with aging.....not to mention it is a great way to relax!
3 juni 2026
Antwoord van Platinum Spas
Thank you so much for your kind words! We're thrilled to hear that Harmony and Zach made your experience with Southern Leisure Spas & Patio such an enjoyable one.
Congratulations on your new Palma Hot Tub! It's wonderful to know that it's already helping ease those everyday aches and pains while providing a relaxing retreat right at home. That's exactly what we hope for every customer.
We truly appreciate you choosing us and taking the time to share your experience. Wishing you many years of comfort, relaxation, and enjoyment in your new spa!
Thanks
Sarah
Antwoord van Platinum Spas
Thank you for your kind review! We're thrilled to hear that your experience with Gulf South Outdoor Living was a positive one. The team takes pride in providing quick delivery and knowledgeable service, especially for customers who are new to hot tubs.
We hope you're enjoying your new St. Tropez hot tub and all the relaxation it brings. If you ever have any questions as you get more familiar with your spa, we're always here to help. Thank you for choosing Gulf South Outdoor Living and Platinum Spas, and welcome to the hot tub lifestyle!
Thanks
Sarah
Excellent service from day 1
Excellent service from day 1, delivery and Installation Excellent, information and demonstrations Excellent
6 juni 2026
Antwoord van Platinum Spas
Thank you for your wonderful review! We're delighted to hear that you had an excellent experience from day one with Advanced Hot Tubs and Spas, when purchasing your new Topaz Hot Tub.
It's great to know that the delivery and installation team met your expectations and that the information and demonstrations provided helped you get the most from your spa.
We truly appreciate your kind feedback and your trust in Advanced Hot Tubs and Spas and Platinum Spas. We hope you enjoy many years of relaxation and enjoyment in your Topaz Hot Tub. If there's ever anything we can help with, please don't hesitate to get in touch.
Thanks
Sarah
Antwoord van Platinum Spas
We are pleased you are happy with the aftersales service for your new hot tub.
Wishing you many hours of enjoyment in your new hot tub.
Thanks
Sarah
Antwoord van Platinum Spas
Thank you for your kind review! We're delighted to hear that you found the Koko Beach team knowledgeable and helpful throughout your purchase of the Refresh Hot Tub.
Providing expert advice and excellent customer service is something we take great pride in. We hope you're enjoying your new hot tub and creating plenty of relaxing memories. If you ever have any questions or need assistance in the future, we're always here to help. Thank you for choosing Koko Beach and Platinum Spas!
Thanks
Sarah
Owners manuals for new PS Portofino. Date Code: 202510
We just had our new PS Portofino installed, and it is very nice. There were no manuals with the spa, but was told to pull them down from the web site. All the manuals on the site are outdated, and do not match the equipment I have on my new spa. Can you please send me a link to the updated manuals? Thank you.
26 mei 2026
Review zonder uitnodiging
Antwoord van Platinum Spas
Thank you for your review and we are pleased you are happy with your new spa. We are aware that you have already contacted the Aftersales Team regarding this matter.
They will contact you directly with the correct link for your new Portofino spa.
Kind regards,
Sarah
Platinum Spa Barcelona… Poor quality
We were sold a Platinum Spa Barcelona model by our local dealer [which has since gone out of business]. In the early days of ownership we had issues and these were supported by our local dealer at their own cost as they couldn't obtain any support from Platinum Spa. Our tub is about 3 years old but we are seeing a lot of failures on the jet gaskets/seals on the base of the jets and we recently had to purchase a number of fittings and pay a local engineer to fit these to stop leaking. We drained down the tub over the winter months and we are now seeing even more cracks appearing on these jet gaskets/seals which has got to be a quality issue or manufacturing issue; will I get support from them? Likely not but we were sold this tub based on the longevity of the product and this has not been the case for us. Something isn't right here and to be frank, it wasn't cheap and doesn't compare everything like the old tub we had for 15 years from a competitor (which is still going strong!).
Sharing so people know what to expect and for Platinum Spas to take action on a large scale and fix my tub accordingly even though it is out of warranty. Of course they will say its down to chlorine levels; rubbish .... our tub has 2 chlorine tablets per week!
1 mei 2026
Review zonder uitnodiging
Antwoord van Platinum Spas
Thank you for your feedback. We are sorry to hear about the issues you have experienced with your hot tub.
In order to investigate this properly and provide a meaningful response, we would require some additional information.
Please could you contact us by email at support@superiorwellness.co.uk with the following details:
• The supplying dealer name
• The spa serial number
• Confirmation of when the hot tub was purchased
Once we have this information, we will then be able to investigate this situation in full.
We look forward to hearing from you.
Kind Regards
Sarah
Many Mis-steps
When it was time to install, there were scheduling issues. I was essentially on standby, and got it installed at a moments notice. Not the best. The installers told me the hookups were in a different location than the store. So, it’s different than was expected. The electrician said the electrical was in the opposite side of the spa than the installers. He casually ripped the insulating wrap as he went about installing the wiring. It looks like it should have been installed 90 degrees clockwise from where it was placed. Then I attempted twice to get chemicals the next day. Both times the store was closed during working hours. So, I went to a competitor to get the chemicals, which humiliated me for not being better served and saying “good luck” with my Chinese made spa.
6 mei 2026
Antwoord van Platinum Spas
We’re sorry to hear that your experience did not meet your expectations. We understand how frustrating scheduling changes and installation concerns can feel during the excitement of receiving a new spa.
We have spoken to your hot tub retailer and in this case, they worked hard to accommodate your delivery as quickly as possible. As your installation required a crane, the original delivery timing depended on crane availability. When an earlier crane opening became available due to another cancellation, they immediately offered that earlier delivery opportunity to help speed up the process.
Regarding the electrical location, the delivery team coordinated directly with you during installation to confirm the hookup placement before the spa was set. We understand there may still have been confusion when the electrician arrived, but every effort was made to verify placement in advance. We do apologise for any confusion.
We also want to clarify that their showroom operates during posted business hours beginning at 10:00 AM. We regret any inconvenience caused when you arrived before opening.
Platinum Spas genuinely strives to go above and beyond for every customer, and we appreciate the opportunity to address your concerns. We hope you are able to enjoy your spa for many years to come, and we remain available should you need assistance moving forward.
Kind Regards
Sarah
Prescott Hot Tubs And Billiards
Our local company, Prescott Hot Tubs And Billiards, did a great job of delivery, set-up and instruction. We're loving our spa!
5 mei 2026
Antwoord van Platinum Spas
Thank you for the wonderful review! We’re so glad to hear that Prescott Hot Tubs and Billiards provided a great delivery, set-up, and instruction experience for your new Refresh hot tub. It’s fantastic to know you’re loving your spa already!
We truly appreciate your feedback and hope you enjoy many years of relaxation and enjoyment in your Refresh hot tub.
Thanks
Sarah
Fist Class Service
Zach was great, answered all of our questions, delivery people were wonderful.
5 mei 2026
Antwoord van Platinum Spas
Thank you so much for your kind review! We’re delighted to hear you had a first-class experience with Southern Leisure Spas.
Zach will be thrilled to know he was able to answer all of your questions and help you choose the perfect St Tropez hot tub. We’re also pleased to hear our delivery team made such a positive impression.
We truly appreciate your support and hope you enjoy many relaxing years in your new hot tub!
Thanks
Sarah
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