We recently purchased the Platinum Spas Maximus and absolutely love it! It has so much space, the seating and jets are great, and we love all the different features. It also has such a clean, modern l... Toon meer
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My wife and I absolutely love our Platinum Spas Palmero! It’s incredibly spacious and comfortable, with plenty of room for both of us to relax without feeling crowded. The controls are easy to un... Toon meer
Bedrijf heeft geantwoord
Fantastic hot tub delivered on time and great service thanks recommend highly ordered through Farmhouse spas sandy.😁😁
After 20-25 years of outdoor spas, we wanted a new outdoor spa. This time we wanted a TOP model and found it. We chose the Platinium Spa model Tokyo. There is a super Spa that meets all our wishes... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Platinum Spas
Geschreven door het bedrijf
Welcome to Platinum Spas.
The premier distributor of luxurious and innovative wellbeing spas.
We are the fastest growing hot tub manufacturer in the world, dedicated to transforming homes and gardens into sanctuaries of relaxation and rejuvenation. Our extensive range of high-quality hot tubs and swim spas is designed to provide unparalleled comfort and wellness benefits, catering to the diverse needs of our discerning clientele.
At Platinum Spas, our mission is to enhance your lifestyle by offering state-of-the-art products that combine cutting-edge technology with superior craftsmanship. Each of our spas is meticulously engineered to deliver exceptional performance, ensuring that every soak is a revitalising experience. From advanced hydrotherapy jets to energy-efficient systems, our spas are equipped with features that promote physical and mental wellbeing.
Our diverse collection includes models to suit every space and budget, from compact two-seaters ideal for urban living to expansive swim spas perfect for larger properties. Each spa is designed with your comfort in mind, featuring ergonomic seating, user-friendly controls, and therapeutic massage options that cater to your specific needs.
In addition to our outstanding products, Platinum Spas offers a welcome package that includes a free virtual site survey prior to installation, accessible steps, cover and cover lifter as well as a free chemical starter kit that includes everything that you need to get going. We also offer maintenance packages to keep your spa in peak condition, allowing you to enjoy its benefits for years to come.
Discover the ultimate relaxation and wellness with Platinum Spas. Transform your home into a haven of tranquillity and experience the numerous benefits of hydrotherapy with our exceptional range of spas. Explore our collection today and take the first step towards a healthier, more serene lifestyle.
visit our website premium range hot tubs deluxe range hot tubs swim spas find a showroom become a partner contact usContactgegevens
Platinum Spas, S41 9RT, Chesterfield, Verenigd Koninkrijk
- 01246 559071
- info@platinum-spas.com
- platinum-spas.com
4,3
Uitstekend
236 reviews
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Satisfaction dès le premier essai.
L'ensemble des 64 jets nous donnent un massage énergique et complet en particulier sur les 2 couchettes. Nous avons l'impression d'être en lévitation juste au dessus des jets, la sensation est très agréable. De plus l'écran des commandes est simple d'utilisation.
4 maart 2026
Antwoord van Platinum Spas
Merci pour cet excellent avis !
Nous sommes ravis d'apprendre que vous avez ressenti les bienfaits du spa Topaz dès la première utilisation. La combinaison des 64 jets est conçue pour offrir une expérience de massage véritablement immersive. C'est donc formidable de savoir que vous avez apprécié cette sensation d'apesanteur, notamment sur les transats, très appréciés de nos clients.
Nous sommes également ravis d'apprendre que vous avez trouvé l'écran de commande facile à utiliser. Notre objectif est de rendre chaque aspect de l'expérience aussi relaxant et intuitif que possible, de votre entrée dans le spa jusqu'à votre sortie.
Merci encore d'avoir choisi Platinum Spas. Nous espérons que vous profiterez encore de nombreux moments de détente et de bien-être dans votre spa Topaz!
Sarah
The spa is terrific
The spa is terrific. Just got it yesterday but we have been in it 3 times already. No comparison to our last tub, this is on a much higher level. Pleased with the power of the 3 motors. Looks and feels like quality. We are happy with the purchase. Would buy it again!
2 maart 2026
Antwoord van Platinum Spas
Thank you so much for your fantastic review!
We’re absolutely delighted to hear how much you’re enjoying your Barcelona hot tub already—three uses in the first day is exactly what we love to hear! It’s great to know the upgrade has made such a noticeable difference for you, especially in terms of performance and overall quality. Those three pumps really do make a big impact, so we’re glad they’re delivering the power and experience you were hoping for.
Your comments about the look and feel mean a lot to us too—we take pride in offering products that not only perform well but also feel like a true luxury addition to your home.
Thank you again for choosing Aqua Paradise Spas to install your Platinum Spas hot tub. If you ever need anything or have any questions, we’re always here to help. Enjoy many more relaxing sessions ahead!
Thanks
Sarah
We love our Platinum Spa
We love our Platinum Spa. The only issue we have had with it was the LED name badge didn't light up when the spa lights were turned on. It turned out to be a faulty connection on the board. A new name badge was ordered and repairs were made within a week with a better looking badge. The old badge was black and blended in to the dark paneling, the new badge is chrome and stands out better.
7 februari 2026
Antwoord van Platinum Spas
Thank you so much for your review and for choosing Platinum Spas! We’re really pleased to hear how much you love your spa.
We’re sorry to hear about the issue with the LED name badge, but we’re glad we were able to quickly identify the faulty connection and get everything resolved for you within a week. It’s great to hear that you’re happy with the new chrome badge and that it stands out better on the paneling.
If you ever need any further assistance, please don’t hesitate to get in touch. Enjoy your spa!
Thanks
Sarah
Great Experience - Spa to Service
First home spa and the Platinum hot tub (Reims) is exactly the right tub for us. After converting to 220v and managing through replacing a stopped screw which hindered access to the motor, etc., we were up and running. The spa is stealth with lots of jets and easy to adjust to get the spa experience we want and need. Service has been stellar (Hearth in Clackamas, OR US) and I feel like I can pick up the phone anytime with questions and they’ll be answered quickly. So far, great experience for my first owned spa!
11 februari 2026
Antwoord van Platinum Spas
Thank you so much for sharing your experience! We’re thrilled to hear that the Platinum Spas Reims Hot Tub is a perfect fit for you and that you’re enjoying the jet options and overall spa experience. It’s great to know you were able to get everything up and running smoothly—even with the little challenges along the way.
We really appreciate your kind words about our Haven Spa Pool & Hearth team in Clackamas. Providing responsive, reliable support is something we truly care about, and it means a lot to hear that you feel confident reaching out anytime.
Enjoy your new spa, and please don’t hesitate to contact us if you ever have questions or need anything!
Kind Regards
Sarah
Buyer beware
Buyer beware! Purchased the Oslo spa. Have had for 1 year. Cabinetry on 2 sides have warped and 1 side just falls down. Hoping for warranty help but a 1 year old 12k spa should never have this kind of issues.
11 februari 2026
Review zonder uitnodiging
Antwoord van Platinum Spas
We’re very sorry to hear about the problems you’ve experienced with your Oslo spa. This is certainly not the level of quality or durability we aim to deliver, especially on a premium product.
We’d like to help resolve this for you. Please contact our aftersales team at support@superiorwellness.co.uk, and they will be happy to review your case and advise on warranty support and next steps.
Kind Regards
Sarah
Platinum Olso Hot Tub
The Platinum hot tub is great. I purchased the Oslo model with all the bells and whistles.
I was not too happy with the installation. The hot tub cabinet was dirty in places and the shell was covered with smudges and hand prints.
The installer promised to return in a few days to clean it up, and I haven't seen him since. After filling with water, it had a air lock, and the installer buggered up the fittings getting them loose.
I personally feel for $14,000 I should have gotten a flawless hot tub.
Purchased from Splash Pools and Spas, and certainly hoping any service needed is much better than the service provided at this point. There have been other minor issues, but not with the hot tub. At the moment I would give the installation and service two ⭐⭐ at best.
11 december 2025
Antwoord van Platinum Spas
Thank you for taking the time to share your detailed feedback. We’re very pleased to hear that you’re enjoying the Platinum Oslo hot tub itself, but we’re genuinely sorry that your installation and service experience did not meet the standard you expected.
Your comments will be shared with the installation team so this can be addressed and prevented in the future.
Thank you again for your honesty—we value your feedback and hope to turn this experience around for you.
Kind Regards
Sarah
Dealer experience as important if not more so
Delivery on time, follow up issue handled quickly. Only reason not 5 star is needing to see if any product issues surface within 1st year
7 januari 2026
Antwoord van Platinum Spas
Thank you for taking the time to share your experience. We’re really pleased to hear that the dealer experience, on-time delivery, and quick handling of follow-up issues met your expectations. Family Time Spas take great pride in providing a smooth and reliable service, from delivery through to aftercare.
We completely understand your approach to reserving a 5-star rating until you’ve had more time with your Platinum Spas hot tub, and we appreciate that honesty. Please rest assured that if any questions or issues arise during your first year (or beyond), our team is always here to help.
Thank you again for choosing Family Time Spas and Platinum Spas — we hope you enjoy many relaxing moments in your new hot tub.
Thanks
Sarah
Great Customer Service
Spa was delivered by Brian and Tyler both were helpful & knowledgeable. Tyler was able to troubleshoot a minor problem & got hottub running. Jake was very helpful in spa selection to meet our needs. Customer service was exceptional.
6 januari 2026
Antwoord van Platinum Spas
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Brian and Tyler provided a smooth delivery and that Tyler was able to quickly troubleshoot and get your hot tub up and running. We’re also glad Jake could help guide you to the perfect spa for your needs.
Your kind words mean a lot to Family Time Spas who installed the hot tub, as well as Platinum Spas, and we truly appreciate your trust in us. If you ever need anything in the future, please don’t hesitate to reach out. Enjoy your new hot tub!
Thanks
Sarah
Extremely disappointed… Purchased new…
Extremely disappointed… Purchased new Refresh platinum spa.
Leaking water all over patio. Dealer has told me could be 1 to 2 weeks to get part to have fixed!!
6 januari 2026
Antwoord van Platinum Spas
We’re very sorry to hear about your experience and understand how disappointing this must be, especially with a new spa. We have been in contact with the hot tub retailer you purchased from and understand they have already requested the required parts. Once those parts are received, they will schedule the service visit to get everything resolved as quickly as possible so you can get back up and running and enjoy your hot tub. Thank you for your patience, and we appreciate you bringing this to our attention.
Thanks
Sarah
Punctual technicians arrived as…
Punctual technicians arrived as scheduled, completing the setup within a few hours. Everything was seamless, allowing us to enjoy it by the following day!
27 december 2025
Review zonder uitnodiging
Antwoord van Platinum Spas
Thank you for your great feedback! We’re delighted to hear that our technicians arrived on time and completed the setup efficiently.
It’s wonderful to know everything went so smoothly and that you were able to start enjoying it by the very next day. We’ll be sure to pass your kind words on to the team. Thanks again for choosing us, and we hope you enjoy your hot tub for many years to come!
Thanks
Sarah
C’est parfait.
8 december 2025
Antwoord van Platinum Spas
Merci pour votre excellent commentaire. Nous sommes ravis que votre spa vous plaise ! Profitez-en bien !
Cordialement, Sarah
Technical Problems immediately
The bluetooth speakers are not working/won't connect to our phones. We can only run the heater and one jet at a time even though we verified it was/is properly hooked up from our electrician. The heat and jets work fine otherwise, they just aren't working in unison.
5 december 2025
Antwoord van Platinum Spas
Thank you for bringing these issues to our attention. We are aware of the problems you’re experiencing and have been in touch with your hot tub retailer regarding them. We understand that they visited you yesterday to address the issues.
Kind Regards
Sarah
Robert at central Va hot tubs was…
Robert at central Va hot tubs was excellent. The process from start to installation was simple and the product looks great. Robert was able to deliver and install the exact product within a short time frame and did a fantastic job
9 december 2025
Antwoord van Platinum Spas
Thank you so much for your wonderful review!
We're delighted to hear that Robert and the entire Central VA Hot Tubs team made the process smooth from start to finish. It’s great to know the installation went perfectly and that you’re loving your new hot tub. We truly appreciate your kind words and the opportunity to serve you—enjoy your spa time!
Thanks
Sarah
Thanks
Sarah
Tokyo Platinum Spa
The technicians showed up on time, and the set up took a couple hours. All went smoothly, and we were enjoying it the next day!
6 december 2025
Antwoord van Platinum Spas
Thank you so much for sharing your experience! We’re thrilled to hear that the Family Time Spas team arrived on time, completed the setup smoothly, and had you relaxing in your new hot tub the very next day. Enjoy every minute of it, and please don’t hesitate to reach out if you ever need anything!
Thanks
Sarah
Worst spa we have ever owned
Worst spa we have ever owned. Just months old n the lights went out n started a leak. Been since Sept n still without lights.4 months now n still waiting on the right part. Guy came to fix it n never sent him the right parts now we waiting another 2 months for him to come back with the right part. The seats are so deep you need a pillow to sit on if your shorter than 6 ft. Save your money its not worth it..they are junk!! The customer service is a joke no one answers the phone. In order to keep your warranty you have to take samples of water all the time cause if not your warranty is no good. Nothing better than a Hot Springs Spa we had for 20 yrs. Oh yeah my husband fixed the leak not them.
4 december 2025
Review zonder uitnodiging
Antwoord van Platinum Spas
We are very sorry to hear about your experience and truly appreciate you taking the time to share this feedback. This is certainly not the level of quality or service we aim to provide, and we understand how frustrating these issues must have been.
Please contact us at support@superiorwellness.co.uk
so we can look into this further and do our best to help resolve the situation. Our team is here to support you and ensure that your concerns are addressed as quickly as possible.
Thank you for bringing this to our attention.
Sarah
Le spa fuit sous le skimmer
Le spa fuit sous le skimmer , j attends votre retour pour l échanger car il est défectueux et présente un défaut majeur de fabrication alors qu il est neuf et livré depuis 10 jours seulement
3 december 2025
Antwoord van Platinum Spas
Nous sommes sincèrement désolés d'apprendre que vous avez rencontré une fuite avec votre nouveau spa. Nous sommes actuellement en contact avec votre revendeur, qui vous contactera directement. Nous espérons résoudre ce problème au plus vite afin que vous puissiez profiter à nouveau de votre spa.
Cordialement,
Sarah
Platinum Hot tubs ten out ten!
Platinum Hot tubs ten out ten!
Being two over 70’s grandparents we visited many company’s and hot tubs in our search for the right one, we had varying experiences in Essex but Platinum Hot tubs were by far the most professional and helpful, we felt comfortable that they would deliver.
We wanted a three person tub that would have to go through two neighbours gardens and fence panels to get to the small site in ours.
What a team! they arrived and had it installed within a few hours after a tight squeeze and no damage with happy neighbours.
We cannot fault the service and helpful staff of this company which goes a long way in our experience nowadays.
We love our hot tub and recommend this company very highly if you are thinking about getting one, we opted for the Topaz three seater which is would fit four adults easily with a heat pump, the quality a much better than many we looked at.
Thank you John and Platinum Hot Tubs.
4 november 2025
Review zonder uitnodiging
Antwoord van Platinum Spas
Thank you so much for your wonderful review! We are delighted to hear that your Topaz three-seater hot tub is bringing you so much joy.
We truly appreciate your kind words about the Platinum Hot Tubs team and service. Navigating the hot tub through two neighbouring gardens and tight spaces was certainly a challenge, but we’re thrilled it all went smoothly — and that everyone, including the neighbours, ended up happy!
Your recommendation means a great deal to us and Platinum Hot Tubs. We work hard to provide a professional, friendly, and reassuring experience for every customer, and it’s lovely to know that stood out during your search.
Thank you again for choosing Platinum Hot Tubs, and please don’t hesitate to reach out if you ever need anything in the future. Enjoy every moment of relaxation!
Thanks
Sarah
Client déçu par la qualité du produit
Cela fait maintenant trois ans que nous avons acheté un SPA Onyx ! Nous avons problème sur problème et j’ai l’impression que Platinum SPA ne me prend pas au sérieux ! Je pense prendre un avocat et un expert pour Vice caché et défaut de conception ! Pour une marque qui se dit de faire des spa haut-de-gamme, on n’en est loin ! Alors je suis peut-être mal tombé, mais en tout cas le manque de sérieux vis-à-vis du mécontentement du client prouve que ce n’est pas le cas . Une entreprise haut-de-gamme laisserai pas un client avec tant de problèmes ,
28 november 2025
Review zonder uitnodiging
Antwoord van Platinum Spas
Merci pour votre avis. Nous sommes désolés d'apprendre que vous avez rencontré des problèmes avec votre spa. Nous sommes actuellement en contact avec votre revendeur, qui vous contactera directement pour en discuter.
Cordialement,
Sarah
Easy transaction/fair price
Easy transaction/fair price. Great installation service. Very responsive.
10 november 2025
Antwoord van Platinum Spas
Thank you so much for the great review! We’re thrilled to hear that your Refresh hot tub delivery and installation went smoothly.
The AZ Spas and Patio team strives to make every experience easy and stress-free, and it’s wonderful to know you felt the service was fair, responsive, and well handled.
Enjoy your new hot tub, and please don’t hesitate to reach out if there’s anything more we can do for you.
Thanks
Sarah
Platinum Spas Topaz
From the first time I walked in to Family Time Spas, I felt they were very friendly and answered all of my questions. I talked to Jake at first and I knew he was honest and up front about everything that I asked. The hot tub I purchased needed to be ordered and I needed to hire someone to lay a concrete slab to place the hot tub. Since these were going to take some time, they allowed me to go there and use the hot tub they had filled on the floor. I loved it! I got to experience how hard the jets were and since that was a very important thing to me, it immediately started helping my body feel better. I was quickly convinced that I had made a good purchase. I purchased the Topaz three seater. It is a smaller tub, but it has 64 jets, unlike the others that I was looking at in that size. It has bluetooth speakers so I can listen to music while soaking and it has two fountains and changing lights. The price was very reasonable compared to other spas that I looked at, securing my decision that this was the right spa for me. Since I have been using it, I had a problem with one of the side panels warping. They said that was not a problem and ordered a new panel. It will be installed in a few days. Their service is top notch as well as the quality of the spa. I highly recommend Family Time Spas to anyone that wants the joy of sitting in a spa! Thank you Jake and Brian!
There was another side panel has been replaced, no questions asked. The appointment for replacement was made about a week before they came to do the work. Brian called me ahead of time to confirm his arrival time. He was prompt, and did the job. He was pleasant and we enjoyed conversation while he worked. Once again, their service has been top notch! Thank you Family Time Spa’s, I absolutely LOVE my hot tub! I have been in it at least twice a day since it was filled, and I often times go in three times a day! The chemicals and filters have been very easy to maintain, I am known to clean the filters unnecessarily! They do their job without my cleaning them! I put the Frog system in the water, it floats, dispensing chemicals as needed. I replace half of the ball once a month, the other half once every four months. Once I week I put in half a cap of Oxidizer, run the jets with the cover open, and that’s it! My water is clear, warm and VERY relaxing!
12 november 2025
Antwoord van Platinum Spas
Thank you so much for sharing such a thoughtful and detailed review! We’re truly grateful you chose Family Time Spas, and it’s wonderful to hear that from the moment you walked in, you felt welcomed, supported, and confident in your purchase.
We’re thrilled that the Platinum Spas Topaz is already bringing you comfort and that being able to test the spa in-store helped you make the right decision. It’s a fantastic model, and we’re glad the powerful jets, features, and overall value lived up to your expectations.
We also appreciate your patience while waiting for the custom order and concrete slab, and we’re happy we could make that time more enjoyable by letting you use the showroom spa. Regarding the side panel, thank you for giving us the chance to make it right—our goal is always to provide quick, reliable service, and we’re glad the replacement has been installed.
Jake, Brian, and the entire team at Family Time Spas truly appreciate your kind words and recommendation. We hope you enjoy every moment of relaxation in your new Topaz, and we’re always here if you need anything!
Thanks
Sarah
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