We recently purchased the Platinum Spas Maximus and absolutely love it! It has so much space, the seating and jets are great, and we love all the different features. It also has such a clean, modern l... Toon meer
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My wife and I absolutely love our Platinum Spas Palmero! It’s incredibly spacious and comfortable, with plenty of room for both of us to relax without feeling crowded. The controls are easy to un... Toon meer
Bedrijf heeft geantwoord
Fantastic hot tub delivered on time and great service thanks recommend highly ordered through Farmhouse spas sandy.😁😁
After 20-25 years of outdoor spas, we wanted a new outdoor spa. This time we wanted a TOP model and found it. We chose the Platinium Spa model Tokyo. There is a super Spa that meets all our wishes... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Platinum Spas
Geschreven door het bedrijf
Welcome to Platinum Spas.
The premier distributor of luxurious and innovative wellbeing spas.
We are the fastest growing hot tub manufacturer in the world, dedicated to transforming homes and gardens into sanctuaries of relaxation and rejuvenation. Our extensive range of high-quality hot tubs and swim spas is designed to provide unparalleled comfort and wellness benefits, catering to the diverse needs of our discerning clientele.
At Platinum Spas, our mission is to enhance your lifestyle by offering state-of-the-art products that combine cutting-edge technology with superior craftsmanship. Each of our spas is meticulously engineered to deliver exceptional performance, ensuring that every soak is a revitalising experience. From advanced hydrotherapy jets to energy-efficient systems, our spas are equipped with features that promote physical and mental wellbeing.
Our diverse collection includes models to suit every space and budget, from compact two-seaters ideal for urban living to expansive swim spas perfect for larger properties. Each spa is designed with your comfort in mind, featuring ergonomic seating, user-friendly controls, and therapeutic massage options that cater to your specific needs.
In addition to our outstanding products, Platinum Spas offers a welcome package that includes a free virtual site survey prior to installation, accessible steps, cover and cover lifter as well as a free chemical starter kit that includes everything that you need to get going. We also offer maintenance packages to keep your spa in peak condition, allowing you to enjoy its benefits for years to come.
Discover the ultimate relaxation and wellness with Platinum Spas. Transform your home into a haven of tranquillity and experience the numerous benefits of hydrotherapy with our exceptional range of spas. Explore our collection today and take the first step towards a healthier, more serene lifestyle.
visit our website premium range hot tubs deluxe range hot tubs swim spas find a showroom become a partner contact usContactgegevens
Platinum Spas, S41 9RT, Chesterfield, Verenigd Koninkrijk
- 01246 559071
- info@platinum-spas.com
- platinum-spas.com
4,3
Uitstekend
236 reviews
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All went well
9 november 2025
Antwoord van Platinum Spas
Thanks very much for taking the time to leave a review. We are pleased that all went well. We hope you make many happy memories enjoying your hot tub.
Thanks
Sarah
Help!
The delivery guys were great!
but I’m having a lot of error codes after filling up my hot tub yesterday with waterI can’t get the heater to stay on.
Error codes 15, 28 and 30 keep coming up.
There is no air lock, the jets are all running strong, valves are all open, need help fixing this!!
8 november 2025
Antwoord van Platinum Spas
Thank you very much for your feedback. We are so pleased to hear the delivery guys were great.
Since you posted this review, we reached out to your hot tub dealer who informed us that the circulation pump had an airlock. We are aware that your hot tub is now up and running properly.
We wish you many hours of enjoyment using it. If you have any further questions then please do not hesitate to contact the team at Valley Pool & Spa.
Thanks
Sarah
Great tub - lights not working
We were disappointed that the hot tub arrived with the lights not working. That said the customer service to review this complaint has so far been very responsive and helpful in sending an engineer to review. I am hopeful that the hot tub will be fixed to the perfect condition we assumed we would be buying. It is otherwise a great tub and the delivery went well with all the packaging being removed by the drivers.
31 oktober 2025
Antwoord van Platinum Spas
We’re very sorry to hear that your hot tub initially arrived with the lights not working, and we completely understand how disappointing that must have been. We’re pleased to confirm that since your review, our technician has visited and resolved the issue. It’s great to know you were happy with the delivery and customer service, and we hope you’re now fully enjoying your hot tub in perfect working order. Thank you for your patience and for giving us the opportunity to make things right.
Thanks
Sarah
Sales rep knew product very well and…
Sales rep knew product very well and helped us make our choice. Up and running and very nice!
6 november 2025
Antwoord van Platinum Spas
Thank you so much for your kind words! We’re thrilled to hear that the Paradise Pools and Spas sales rep was able to help you find the perfect fit and that you’re enjoying your new Palma Hot Tub.
It’s great to know everything is up and running smoothly. We truly appreciate your business and hope you enjoy many relaxing moments in your new spa!
Thanks
Sarah
We just bought the Refresh Hot tub in…
We just bought the Refresh Hot tub in May 2025. Did not get it hooked up til the end of June because we needed another electrical hookup for it. Our Electrician put in a new 60Amp breaker outside and a new 60 Watt breaker on the inside panel. My hot tub keeps shutting off randomly. Not when being used. I had our electrician come back to make sure everything is working on our end. He tested and electric working fine., he said it had to be the hot tub malfunctioning. I talked to Valley Pool and Spa where I purchased it and they are not willing to help me. Everything was fine til I can not get any help. Thought it would be something a WARRENTY could fix. I have had 2 Caldera spas with out ever having any problems. Hot tub now shutting off everyday and the Service department's only help was to tell me to change my brand new breaker for one that I was not told to install when we bought the hot tub. Apparently they are not required to look at their own contracts and just change things after the fact. Will never deal with these people again
23 oktober 2025
Review zonder uitnodiging
Antwoord van Platinum Spas
We are very sorry to hear that you’ve experienced issues with your Refresh Hot Tub. Our US Aftersales Team will reach out to Valley Pool & Spa directly to discuss your case and ensure this matter is reviewed promptly. We appreciate your patience and will do our best to help resolve the issue as quickly as possible.
Thanks
Sarah
Topaz spa
Delivery was a breeze. The Haven crew of three brought the spa to the patio using a cart with steering at both ends making it easy to manuever into place.
They were very helpful explaining panel removal for access and general operations of the spa.
Thank you Haven crew!
9 oktober 2025
Antwoord van Platinum Spas
Thank you so much for your wonderful review! We’re delighted to hear that the delivery of your Topaz Spa went smoothly and that our Haven team made the process easy and informative. We’ll be sure to pass along your kind words to the team — they’ll be thrilled to know their efforts made a difference. Enjoy your new spa, and thank you for choosing Platinum Spas!
Thanks
Sarah
Great service and friendly service.
3 oktober 2025
Antwoord van Platinum Spas
We are thrilled to hear that you had such a great experience when buying your hot tub with Spa World. We hope you make many happy memories when using your new hot tub!
Thanks
Sarah
Antwoord van Platinum Spas
Thank you for your wonderful review! We’re so pleased to hear you’re loving your new hot tub. It was a pleasure delivering it to you, and we hope you enjoy many relaxing moments ahead.
If you need any further assistance please feel free to contact Time Machine Hot Tubs.
Thanks
Sarah
LOVE our hot tub……
I would have given you a five star rating, but the control panel is a little bit confusing to us old timers. It needs to be less complicated and easier to navigate through all the filtration start and run time(s). We are not tech savvy and are a bit confused on these settings. But, we LOVE OUR HOT TUB! Definitely 5 stars on the jets and Bluetooth sound system. Please help us older people out with the controls. Thanks!
1 oktober 2025
Antwoord van Platinum Spas
Thank you so much for your wonderful review! We’re thrilled to hear how much you’re enjoying your Seville hot tub—especially the jets and Bluetooth sound system!
We truly appreciate your feedback about the control panel. We know technology can sometimes be a bit tricky, and we want to make sure every customer feels comfortable using all the features. We are happy to walk you through the settings step by step—please don’t hesitate to reach out to your hot tub retailer.
Thank you again for choosing us.
Sarah
So far I am appreciating the product!
5 oktober 2025
Antwoord van Platinum Spas
Thank you so much for your kind words! We're thrilled to hear that you're enjoying your Oslo Hot Tub and that everything went smoothly with your delivery. If you ever need any assistance or have questions about getting the most out of your spa, our team is always happy to help. Enjoy your new hot tub!
Thanks
Sarah
Guys we’re brilliant
Guys we’re brilliant,nothing was a issue or problem,very professional and knowledgeable definitely recommend
2 oktober 2025
Antwoord van Platinum Spas
Thank you so much for your kind words! We’re thrilled to hear that your hot tub delivery went smoothly and that our team could provide the professional, knowledgeable service you deserve. It was a pleasure helping you, and we truly appreciate your recommendation. Enjoy your new hot tub!
Thanks
Sarah
Antwoord van Platinum Spas
We are pleased to hear that you are enjoying your new hot tub. Wishing you many hours of enjoyment!
Thank you for choosing Platinum Spas.
Thanks
Sarah
Great product, a sure must have worked itself loose in transport
Well, the Spa is everything we wanted…however, 3 weeks after we got it, it quit working. We Valla that a wire had come loose in one of the control boxes.
9 september 2025
Antwoord van Platinum Spas
Thank you for sharing your feedback. We’re so pleased to hear that the spa is everything you wanted, but we’re truly sorry to learn that it stopped working so soon after delivery.
It sounds like a wire may have come loose during transport, and we completely understand how frustrating that must be. We’ll reach out to your hot tub dealer right away to make sure this is resolved and that your spa is back up and running as quickly as possible.
Thanks
Sarah
Wonderful experience
This is a wonderful product with a wonderful team behind the scenes. From start to finish the experience with Platinum Spas was great and I couldn't recommend them enough. Thankful for my lovely hot tub.
8 september 2025
Antwoord van Platinum Spas
Thank you so much for your wonderful review!
We’re thrilled to hear that you had such a positive experience from start to finish with Platinum Spas, and that you’re enjoying your new hot tub.
Our team takes great pride in delivering both quality products and excellent service, so your kind words mean a lot. We truly appreciate your recommendation and hope you continue to enjoy many relaxing moments in your spa!
Thanks
Sarah
Low-end quality on ONXY spa
We purchased one of the brand's taller and more expensive models, the ONYX, and after 4 months, it's a disaster:
- The front panels are warped (other customers complain (see 3 and 1 stars Truspilot)
- The front panels are broken (the threaded inserts that hold the panels to the metal tube framework broke out of the panel composite material and they had to order a new panel for us but it's happening again after our technician had already replaced the new panel.
- The corner covers constantly come loose (and are held in place by the LED wire)
- The panels are not long enough and the corner cover does not cover them completely
- A waterfall LED no longer lights up.
- The spa was delivered with two jets that are not aligned.
For a brand new, 4-month-old spa (june 2025), we find this unacceptable.
Platinum Spa boasts in their brochure of providing high-end quality....definitely not!!!
We don't even dare invite our friends and neighbors to promote the brand!
We are firmly awaiting a replacement for our spa by the French representative! (Our local salesperson having been notified)
The photos for proof have been sent to supportATsuperiorwellness.co.uk in order to have an explanation on this recurring panel problem (many other customers complain)
En français :
Nous avons acheté l'un des modèles les plus hauts et les plus chers de la marque, l'ONYX, et après 4 mois, c'est une catastrophe :
- Les panneaux avant sont déformés (d'autres clients se plaignent (voir Truspilot 3 et 1 étoile).
- Les panneaux avant sont cassés (les inserts filetés qui maintiennent les panneaux à la structure tubulaire métallique se sont détachés du matériau composite du panneau. Ils ont dû nous en commander un nouveau, mais le problème se reproduit après que notre technicien a remplacé le nouveau panneau).
- Les caches d'angle se détachent constamment (et sont maintenus en place par le câble LED).
- Les panneaux ne sont pas assez longs et le cache d'angle ne les recouvre pas complètement.
- Une LED de cascade ne s'allume plus.
Et le pire :
- Le spa a été livré avec deux jets mal alignés dans la coque ; du coup ça gicle de partout au niveau de la ligne d'eau
Pour un spa neuf de 4 mois (juin 2025), nous trouvons cela inacceptable.
Platinum Spa se vante dans sa brochure d'offrir une qualité haut de gamme… et des labels sur le modèle Onyx ...
absolument pas !
Nous n'osons même pas inviter nos amis et voisins à faire la promotion de ce produit et de la marque !
Nous attendons avec impatience le remplacement de notre spa par le représentant français ! (Notre commercial local a été prévenu.)
Les photos justificatives ont été envoyées à supportATsuperiorwellness.co.uk afin d'obtenir une explication sur ce problème récurrent de panneau (de nombreux autres clients se plaignent).
9 september 2025
Review zonder uitnodiging
Antwoord van Platinum Spas
Thank you for taking the time to share your detailed feedback and for sending through the photos. We are truly sorry to hear about the issues you’ve experienced with your Onyx hot tub, especially given that it is such a recent purchase. This is certainly not the experience we want for our customers, and we completely understand your frustration.
Please be assured that our aftersales team is already in direct contact with the retailer from whom you purchased your hot tub. They are working closely together to resolve the situation as quickly as possible.
We greatly value your feedback, as it helps us identify areas where we need to improve, and we regret that this has impacted your enjoyment of the spa. Thank you for your patience and for giving us the opportunity to make this right.
Thanks
Sarah
Beautiful hots tubs with all options…
Beautiful hots tubs with all options included. I received my Tokyo yesterday & its amazing. Delivery from our local supplier was seamless. The tub heated to temp rather quickly, & I was actually able to test it the same night of purchase. Vey nice layout with a great variety of jet combinations to provide a nice therapeutic experience. I was able to target different areas with the seating options. Absolutely love it!
3 september 2025
Antwoord van Platinum Spas
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that you’re enjoying your new Tokyo hot tub and that Valley Pool & Spa was able to provide a smooth delivery and setup.
It’s great to know you were able to relax and enjoy it the same evening—it doesn’t get better than that! We’re glad the seating options and jet combinations are giving you the therapeutic experience you were looking for. We truly appreciate your kind words and hope you continue to enjoy many relaxing moments in your spa.
Thanks
Sarah
Antwoord van Platinum Spas
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying your new Eros Swim Spa and that our sales and installation team at the Spa Haus made the experience a great one.
We truly appreciate your trust in us and look forward to you enjoying many years of relaxation and wellness with your spa.
Thanks
Sarah
Very pleased with our purchase from the…
Very pleased with our purchase from the advice at the beginning , installation and now use 😊 Quality product that is easy to use , fun and relaxing with the possibility to change the power of the jets
Been using it everyday 😂
8 mei 2025
Review zonder uitnodiging
Antwoord van Platinum Spas
Thank you so much for your kind words!
We’re delighted to hear that you’re enjoying your hot tub from start to finish – from the advice and installation right through to daily use.
It’s great to know you’re finding it both fun and relaxing, and that the adjustable jets are adding to the experience. We really appreciate you sharing your feedback, and we hope you continue to enjoy many more relaxing soaks!
Thanks
Sarah
Installation perfect
Installation perfect. Tub is well used, one of the best tubs out there in the market.
26 februari 2025
Review zonder uitnodiging
Antwoord van Platinum Spas
Thank you so much for your kind words! We're delighted to hear that the installation went smoothly and that you're enjoying your tub. It’s wonderful to know it’s living up to your expectations and standing out as one of the best on the market.
We truly appreciate your support and look forward to being here for you if you ever need anything in the future.
Thanks
Sarah
Spa de qualité
Nous avons pu evaluer la qualité du spa lors d'une exposition et nous avons pu l'essayer chez notre fournisseur. Cela nous a permis de voir que notre ancien spa n'était plus adapté. Le fournisseur du spa a été très attentionné a nos besoins et nous a proposé un spa conforme à nos exigences. Nous recommandons vivement spa platinium car le spa est de très bonne qualité. Nous avions un spa d'une marque américaine reconnue mais dont les prix sont devenus très excessifs.
2 augustus 2025
Antwoord van Platinum Spas
Merci beaucoup d'avoir partagé votre expérience ! Nous sommes ravis d'apprendre que le fait d'avoir pu tester le spa lors du salon et auprès de votre fournisseur vous a aidé à trouver le produit de remplacement idéal. Nous sommes ravis de savoir que ce spa répond à vos besoins et que vous appréciez sa qualité et son rapport qualité-prix.
Nous vous remercions également sincèrement pour votre aimable recommandation concernant Spa Platinum ; cela nous touche beaucoup. Un merci tout particulier à France Spalux Direct pour son service attentionné et la livraison impeccable de votre spa.
Nous sommes ravis que vous soyez satisfait de votre achat et vous souhaitons de nombreuses années de détente et de plaisir !
Merci
Sarah
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