Horrendous organisation - matches are routinely cancelled with little to no notice and a league that should take 2 months ends up taking 3 or 4. Yes they cancel that many matches. The referees are... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ive only been playing on Leeds road Huddersfield for a little while on sundays and it’s just great, Oli Hurd he’s helped us out a lot in terms of pitch bookings, alterations and late changes he’s just... Toon meer
Bedrijf heeft geantwoord
Oli helped me get everything set up for our regular booking at Morriston and made the whole process really straightforward. He was friendly, helpful and quick to answer any questions we had, and kep... Toon meer
Bedrijf heeft geantwoord
We were notified that our Clywedog pitch bookings were being taken over by PlayFootball. Oli provided all necessary information we needed to set up payment details and answered any questions we had,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whether you're looking to join your local 5-a-side, 6-a-side, or 7-a-side league or making a booking at your local pitch, we've got you covered! PlayFootball is a company with a clear purpose: To help more people play more football more often.
Contactgegevens
Verenigd Koninkrijk
- playfootball.net
4,3
Uitstekend
147 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Just to echo all the other complaints
Just to echo all the other complaints, 0 customer service, absolutely no chance of block booking a venue. Supposedly you get an answer within 48hours, been waiting nearly 3weeks and still no answer. The website is terrible and you can’t actually make a booking, no calendar etc absolute joke of a company
17 juni 2024
Review zonder uitnodiging
Antwoord van PlayFootball
Hi Phil,
we are really sorry to hear about the experience you had last year - we understand how frustrating it is when the support or clarity needed isn't received. Since you made this review we have made substantial improvements to our customer service processes, enquiry response time and our online booking tools to make you user experience much better. feedback like yours has been a big part in helping us improve.
- The PlayFootball Team
Terrible customer service they don’t…
Terrible customer service they don’t respond to queries or answer phone calls
25 januari 2024
Review zonder uitnodiging
Antwoord van PlayFootball
Hi Ben,
We’re sorry to hear about your experience last year — that’s definitely not the level of service we aim to provide. We’ve since strengthened our customer support systems and team availability to make sure all queries and calls are answered much more promptly. We appreciate your feedback — it’s helped us improve how we support our players.
– The PlayFootball Team
Poor, mediocre, unprofessional company
It is impossible to make an inquiry over the phone. All the options available ultimately refer you to the website. I still don't know what looks like speak to an agent on the phone. After four calls no one picked up the call. The last call I experienced 43 minutes waiting time and I gave up.
I have visited different venues in order to get face to face information regarding long term bookings. Nobody seems to be able to provide any information and the most frustrating thing is, that they refer you to the website! So you find yourself running in circles.
Apparently there's a person in charge of bookings AKA Kieran. However you'll never get a direct number or email for this person.
It's the person to deal with bookings but apparently he's not approachable. What a paradox!
The service it's simply mediocre or non existent.
14 juli 2023
Review zonder uitnodiging
Antwoord van PlayFootball
Dear Ed,
We’re very sorry to hear about the difficulties you faced when trying to reach us in 2023. We completely understand how frustrating that must have been. We’ve since enhanced our customer service processes to make contacting us and managing bookings much smoother and more responsive.
Kind regards,
The PlayFootball Team
Forget about getting your money back if you cancel a booking!
Booked a pitch for an hour on a Saturday lunchtime a few weeks back. Realised on the Wednesday prior that we weren't going to get enough players, so cancelled the booking. As it was more than 48 hours before the booking were due to take place, I expected a full refund. But have received nothing. Emailed the venue - nothing. Emailed playfootball.net - nothing. It's been 3 weeks, and I am £30 down because of this cowboy company. And there is no evidence of my cancellation request because their email system is a joke (i.e. emails only sporadically get sent) and they conveniently still list a cancelled booking as "booked" on your online account, so I cannot make a chargeback on my credit card because that requires evidence that isn't there. Feels like it's all been set up this way on purpose. Shocking company.
3 mei 2021
Review zonder uitnodiging
Antwoord van PlayFootball
Dear Jon,
We’re sorry to hear about the issues you faced in 2021 and completely understand how disappointing that must have been. Your feedback has been invaluable — it’s helped us improve our processes to ensure that bookings and refunds are now handled far more efficiently. We’re always working to provide a smoother, more reliable experience for every player.
Kind regards,
The PlayFootball Team
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