Yes after an initial large hiccup in not being able to contact the company I can honestly say they went above and beyond to help me . The item I returned was originally sent via express delivery and a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Super fast delivery, can't really do better than next day. Product is amazing, really well made. Why didn't I find these years ago. The stair rods hold the stair dust sheet in place without slipping m... Toon meer
Every thing was good except on a gate Valve there was a missing 22mmm olive. The irrelevant packing bag was open ended and the nut had unscrewedletting the olive disappear. A bit annoying but worse th... Toon meer
Great service and great product, delivery free all the way to a Scottish island (in two days!) and less than half the price of Toolstation! Will highly recommend this firm, vey impressed and will u... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Online plumbing merchant with free next day delivery on orders over £50. Quality and affordable Pipe Fittings, Valves, Tools and more. Always near you, wherever you are.
Contactgegevens
71-75 SHELTON STREET, WC2H 9JQ, London, Verenigd Koninkrijk
- +44 1639 352 997
- hello@plumbhq.uk
- plumbhq.uk
4,6
Uitstekend
189 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Quick and easy purchase sp2 power…
Quick and easy purchase sp2 power shower booster pump good price and works well
4 februari 2026
Very speedy processing & delivery well…
Very speedy processing & delivery well happy will definitely use company again
13 februari 2026
Easy Hassle Free Transaction
First time I ordered from them, no problems with the transaction, arrived on time, well packed etc. Wouldn't have any problems ordering online from them again.
16 januari 2026
Antwoord van PlumbHQ
Hi James,
Thanks for the great review! It means a lot to us. We’re really pleased your first experience with us was smooth and hassle-free. That’s exactly what we aim for.
We hope to see you again soon!
Thank you,
The PlumbHQ Team
Antwoord van PlumbHQ
Hi David,
Thanks for the great feedback! It means a lot. We’re really glad everything arrived quickly and met your expectations.
We hope to see you again soon.
Thank you,
The PlumbHQ Team
Good value, slow delivery
Very good price on items with no delivery charge, but took two weeks to arrive
12 januari 2026
Antwoord van PlumbHQ
Hi Paul,
Thanks for your review. We’re really pleased you found good value in the product and appreciated the free delivery.
Just to add some context, your order was for a small set of fibre washers with a very low order value, which meant it was sent via Royal Mail 2nd Class, as outlined at checkout. As the order was placed after the cut-off on Friday afternoon, it was dispatched as expected on Monday. Unfortunately, once an item is with the courier, there’s only so much we can do.
That said, we’ll be reviewing this postage method. Two weeks is certainly longer than we’d ever want our customers to experience.
We’re sorry for the delay and really appreciate your patience.
We hope to see you again soon.
Thank you,
The PlumbHQ Team
Two pumps,both leaked
I bought the combined automatic and manual pumps. Both leaked from where the motor body attaches to the valve body
Both were replaced promptly and work fine, but I had to replumb the tap temporarily and explain the situation to the customer, then return to complete the job. Not a good start for the first-time I've used the product.
8 januari 2026
Antwoord van PlumbHQ
Hi Michael,
Thanks for your honest feedback, and we’re sorry to hear about the initial issues with the pumps.
From our side, your order was placed after hours on the 7th January and dispatched the next day as expected. We understand the replacements were handled directly with the manufacturer under warranty, but we’ll still ensure your product feedback is passed on to them for review.
We really appreciate you taking the time to share your experience, and we hope your next interaction with us is much smoother.
Thank you,
The PlumbHQ Team
Easy to order and turned up fast!
20 januari 2026
Antwoord van PlumbHQ
Hi Thomas,
Thanks for your great review! It means a lot to us. We’re really pleased to hear everything was straightforward and arrived quickly. Just how it should be!
We hope to see you again soon.
Thank you,
The PlumbHQ Team
Great product great delivery time
Great product great delivery time
Packaging was poor. Box was nearly open by the time I received it
20 januari 2026
Antwoord van PlumbHQ
Hi Grant,
Thanks for your feedback. We’re really glad you were happy with the product and delivery time.
Sorry to hear the packaging wasn’t up to scratch. That’s not the standard we aim for. We’ll raise this internally to help avoid similar issues in future.
We hope to see you again soon.
Thank you,
The PlumbHQ Team
Adjustable stair rods
Very good delivery time.
Only issue /suggestion is that the springs inside bars could do with being stronger to stop movement of bars on stairs.
19 januari 2026
Antwoord van PlumbHQ
Hi Lawrence,
Thanks for your review. We’re really pleased to hear that delivery met expectations.
We’ll make sure your product feedback is passed on to the manufacturer for their consideration. It’s always helpful to hear from customers using the item on the job.
We hope to see you again soon.
Thank you,
The PlumbHQ Team
Great service
Got a good price on my purchase and it was delivered quickly and I was given updates on the despatch.
14 januari 2026
Antwoord van PlumbHQ
Hi Jonathan,
Thanks for your awesome review! We’re really pleased you were happy with the price, delivery speed, and communication throughout.
We hope to see you again soon.
Thank you,
The PlumbHQ Team
Very very quick delivery just what you…
Very very quick delivery just what you want , it was delivered when they said it would be,that’s exactly what you need when replacing a broken one.
12 januari 2026
Antwoord van PlumbHQ
Hi Lloyd,
Thanks for the great feedback. We’re really glad we can deliver some really great service for you. That’s exactly what we aim for!
We hope to see you again soon.
Thank you,
The PlumbHQ Team
Wicked bit of kit...
9 januari 2026
Antwoord van PlumbHQ
Hi Martin,
Love to hear it! Always great to know we’re supplying the right products for the job.
We hope to see you again soon.
Thank you,
The PlumbHQ Team
6 days later after purchasing still not…
6 days later after purchasing still not delivered! I will never use this company again. They blamed it on the courier company because of the weather but the rest of the country is running just fine… I will be leaving a bad review. It’s now cost me a job and left an elderly person with no water.
It’s 2026 now not 1926 and a company this size including the world wide courier firm not to get it here in a reasonable time then they shouldn’t be trading.
Rob
5 januari 2026
Antwoord van PlumbHQ
Hi Robert,
Thanks for your review, and we’re genuinely sorry for the disruption this caused. We completely understand how frustrating delivery delays can be.
To clarify the timeline: your order was placed at 22:26 on Friday 2nd January 2026, during our clearly advertised Christmas closure period. At the time, our website noted on each product page and in the website header that we would reopen for processing orders on Monday 5th January. In line with this, your order was processed and ready for courier collection that day.
Unfortunately, DPD were unable to collect on the 5th due to weather disruption, and further delays within their network followed. While these issues were outside of our control, we chased DPD on your behalf and passed on updates as soon as we received them, keeping you well informed. We continued to monitor the parcel until it was successfully delivered to you on 8th January.
We regret that this experience fell short of expectations, but we do want to be clear that your order was processed and dispatched in line with our advertised service. The delays occurred within the courier network, not due to any issue on our side, and unfortunately there is only so much we can do once a parcel has left our warehouse. That said, we’ve fed your experience back to DPD in the strongest terms to help prevent similar issues in future.
Thank you,
The PlumbHQ Team
PlumbHG went over and above to resolve…
PlumbHG went over and above to resolve an issue I had.
22 december 2025
Antwoord van PlumbHQ
Hi Raul,
Thank you for the great review. We’re really pleased we could step in and help when timing was tight. It’s great to hear that it made a difference!
We hope to see you again soon.
Thank you,
The PlumbHQ Team
Excellent company
Excellent product very fast delivery. Will purchase more and recommend this company to others.
16 december 2025
Antwoord van PlumbHQ
Hi Mark,
Thank you for the fantastic feedback. We’re really pleased to hear you were happy with your experience, and even more so that you’d recommend us!
We look forward to seeing you again soon!
Thank you,
The PlumbHQ Team
Antwoord van PlumbHQ
Hi Kerwin,
Thanks for your great review! We’re really glad to hear you were happy with your experience.
We hope to see you again soon!
Thank you,
The PlumbHQ Team
Antwoord van PlumbHQ
Hi John,
Thanks for your feedback, it means a lot. We’re really pleased you were happy with both the price and the delivery time.
We hope to see you again soon!
Thank you,
The PlumbHQ Team
Unbelievable ordered and it came the…
Unbelievable ordered and it came the next day with plenty updates
20 november 2025
Antwoord van PlumbHQ
Hi Stewart,
Thanks for the great review. We’re really pleased to hear everything arrived so quickly and that the updates kept you in the loop.
We work hard to deliver this level of service, so it means a lot to see it so well received!
We hope to see you again soon.
Thank you,
The PlumbHQ Team
Antwoord van PlumbHQ
Hi Andrew,
Thanks for your great review! Glad to hear everything met your expectations and arrived without delay.
We hope to see you again soon.
Thank you,
The PlumbHQ Team
Fantastic service would highly…
Fantastic service would highly recommend this company
18 november 2025
Antwoord van PlumbHQ
Hi Dean,
Thank you for the fantastic feedback. We’re really glad to hear you’d recommend us, it means a lot!
We hope to see you again soon.
Thank you,
The PlumbHQ Team
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