Yes after an initial large hiccup in not being able to contact the company I can honestly say they went above and beyond to help me . The item I returned was originally sent via express delivery and a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Super fast delivery, can't really do better than next day. Product is amazing, really well made. Why didn't I find these years ago. The stair rods hold the stair dust sheet in place without slipping m... Toon meer
Every thing was good except on a gate Valve there was a missing 22mmm olive. The irrelevant packing bag was open ended and the nut had unscrewedletting the olive disappear. A bit annoying but worse th... Toon meer
Great service and great product, delivery free all the way to a Scottish island (in two days!) and less than half the price of Toolstation! Will highly recommend this firm, vey impressed and will u... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Online plumbing merchant with free next day delivery on orders over £50. Quality and affordable Pipe Fittings, Valves, Tools and more. Always near you, wherever you are.
Contactgegevens
71-75 SHELTON STREET, WC2H 9JQ, London, Verenigd Koninkrijk
- +44 1639 352 997
- hello@plumbhq.uk
- plumbhq.uk
4,6
Uitstekend
189 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
One pump was bad quality it's leaking+…
One pump was bad quality it's leaking+ delivery was very late and the Seller big liar be careful on the company.
3 november 2025
Antwoord van PlumbHQ
Hi Andrius,
We’re sorry to see that you’ve left another review and that you remain unhappy with your experience.
Regarding the delivery, as explained previously, your order was placed after the 12:00 courier cut-off on a Friday. By that time, the courier collection had already taken place, so the next available dispatch opportunity was on Monday. Your order was therefore delivered on the next business day, Tuesday, exactly in line with the information provided at the time of purchase.
Our Shipping Policy explains this clearly, and each product page also includes a countdown timer which shows the next available delivery estimate.
With respect to your new comment about the product leaking, we take any quality concerns very seriously. We called you directly to resolve the issue and offered the appropriate options: either to pursue a manufacturer warranty claim or to return the product for a full refund.
Both options are standard and are designed to fully protect you as a customer. Unfortunately, you chose not to proceed with either during our call.
We are always happy to help and remain available to you if you’d like us to proceed with either of the above options.
— The PlumbHQ Team
Good email communication when order…
Good email communication when order placed and then updates. Despatched the next day and delivered the following.
No complaints.
29 oktober 2025
Antwoord van PlumbHQ
Hi Melanie,
Thanks for taking the time to leave a review. We’re pleased to hear everything moved along smoothly from order to delivery, and that communication throughout met expectations.
We hope to see you again soon!
Thank you,
The PlumbHQ Team
Yes after an initial large hiccup in…
Yes after an initial large hiccup in not being able to contact the company I can honestly say they went above and beyond to help me . The item I returned was originally sent via express delivery and arrived just 24 hours after order.I did experience frustrating issues in that the phone number appeared to be unavailable and e-mails went astray but once the problem was identified it was dealt with promptly and swiftly. Would I use the company again ? YES
9 oktober 2025
Antwoord van PlumbHQ
Hi Barbara,
Thank you for taking the time to leave your great review.
We’re really glad we were able to get things sorted for you in the end, and we appreciated your patience while we worked through the initial communication issue.
Your feedback has been noted and we’re reviewing how the returns process works to ensure there are not similar problems in future.
It’s great to hear that once we were in touch, the issue was resolved swiftly and to your satisfaction. We’re grateful for your kind words and very pleased to hear you’d shop with us again.
We hope to see you again soon!
Thank you,
The PlumbHQ Team
Antwoord van PlumbHQ
Hi Stuart,
Thanks for your review. We’re glad everything arrived promptly and that you were happy with the overall experience.
We hope to see you again soon!
Thank you,
The PlumbHQ Team
Antwoord van PlumbHQ
Hi John,
Thanks for taking the time to leave a review. We’re really pleased everything ran smoothly and that you were kept well informed throughout.
We hope to see you again soon!
Thank you,
The PlumbHQ Team
Bad delivery
I chose next day delivery and my package hasn’t arrived - it’s been 5 days…
8 oktober 2025
Antwoord van PlumbHQ
Hi Hani,
We’re sorry to see your bad review and that this experience caused frustration.
Your order was placed on 7th October at 17:58 and was dispatched the next working day, in line with our delivery promise. The delay occurred due to an issue with address you provided, which was flagged by the courier and led to the parcel being held at a local FedEx facility.
We’re glad to confirm that the delivery was successfully completed on Tuesday, 14th October. While the issue was outside of our control, we do appreciate your patience while it was resolved.
We hope to see you again soon.
Thank you,
The PlumbHQ Team
Everything all good
2 oktober 2025
Antwoord van PlumbHQ
Hi Patrick,
Thanks for your feedback. We’re really pleased to hear everything went smoothly.
We hope to see you again soon!
Thank you,
The PlumbHQ Team
Antwoord van PlumbHQ
Hi Ian,
Thanks for your review. We’re glad everything arrived promptly and that you were pleased with the pricing.
We hope to see you again soon!
Thank you,
The PlumbHQ Team
A great experience.
Great quality product and excellent service received. Overall extremely happy with everything.
11 september 2025
Antwoord van PlumbHQ
Hi Ann,
Thank you for the fantastic feedback. We’re delighted to hear you were happy with both the product and the service. That is exactly what we aim for!
We hope to see you again soon.
Thank you,
The PlumbHQ Team
Antwoord van PlumbHQ
Hi Robert,
Thanks for your kind words. We’re really pleased to hear you were happy with our service.
We hope to see you again soon.
Thank you,
The PlumbHQ Team
Quick delivery
Quick delivery
Great product at good price
Wish I’d known about these before they make sheeting up stairs easy and safe
21 augustus 2025
Antwoord van PlumbHQ
Hi Angela and Ian,
Thank you for the lovely feedback. We’re really glad to hear you were pleased with the product! And it’s great to know our service met the mark too.
We hope to see you again soon.
Thank you,
The PlumbHQ Team
Antwoord van PlumbHQ
Hi Andy,
Thanks for the review. We’re really pleased to hear everything arrived on time and that the process was nice and straightforward.
We hope to see you again soon!
Thank you,
The PlumbHQ Team
Antwoord van PlumbHQ
Hi Paul,
Thanks for your review. We’re really glad to hear you were happy with the service.
We hope to see you again soon!
Thank you,
The PlumbHQ Team
Antwoord van PlumbHQ
Hi Brendan,
Thanks for your review. We’re really glad to hear you were happy with the quality, turnaround time, and value for money.
We hope to see you again soon!
Cheers,
The PlumbHQ Team
Antwoord van PlumbHQ
Hi Charlie,
Thanks for the kind words. We’re really pleased everything arrived smoothly and that you were happy with the overall experience.
We hope to see you again soon!
Cheers,
The PlumbHQ Team
I’m still waiting for my order from you…
I’m still waiting for my order from you and your asking for my rating🤷♀️🤷♀️😭😭
22 juli 2025
Antwoord van PlumbHQ
Hi Richard,
Thanks for your review. According to the tracking information and after having spoken to the shipping provider directly, your parcel is showing as successfully delivered. However, we understand you’ve not been able to locate it, and as mentioned, we are already investigating this further with the courier.
Just to clarify, these review invitations are automatically triggered once delivery is confirmed by the courier. This is done to ensure an independent and unbiased review process, but we appreciate that in situations like this, the timing can be frustrating.
We’ll be in touch with you directly as soon as we have an update.
Thanks,
The PlumbHQ Team
East and fast purchase
Easy purchase. Kept informed at every stage and a lightening fast delivery.
7 juli 2025
Antwoord van PlumbHQ
Hi Nicki,
Thanks for the great review! We’re really glad to hear your experience with PlumbHQ was positive.
We hope to see you again soon!
Cheers,
The PlumbHQ Team
Antwoord van PlumbHQ
Hi Darren,
Thanks for the great feedback. We’re really pleased to hear you had a great experience with us.
We hope to see you again soon!
Cheers,
The PlumbHQ Team
Excellent service at PlumbHQ
The punp I required was in stock and at a reasonable price. Delivery was quick.
2 juni 2025
Antwoord van PlumbHQ
Hi Brian,
Thanks for the great review! We’re really glad to hear everything went smoothly.
We hope to see you again soon!
Cheers,
The PlumbHQ Team
Antwoord van PlumbHQ
Hi Paul,
Thanks for the brilliant review. Great to hear the delivery was quick and the prices hit the mark - just what we aim for!
We hope to see you again soon!
Cheers,
The PlumbHQ Team
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