Plush Reviews 

Bought Plush Sofa 10-weeks ago and paid the invoice in full. However, Plush (and owner Nick Scali) are not delivering it saying ‘systems are down’ and no deliveries are being made as they do not have access to their ordering system.

Is anyone else having issues?

This company is terrible to deal with.

The manufacturing time is slow, the quality is less than average.

The staff at their head office as well as the Fyshwick store wasted my time, could not reply with an honest answer, lacked transparency when I asked questions, had no physical records of my order or payments, and wasted my time on several occasions.

There is no interdepartmental communication and trying to get a logical answer from any of their team is impossible.

Buying furniture is not complex. But this company has failed on every level. Avoid.

Purchased a double recliner sofa. It was floor stock and was told (actually had to sign acknowledging it) 2 to 3 weeks for delivery. After 4 weeks I called and was told it would be another 2 weeks. It finally arrived but was defiantly not in the original condition. The driver took pictures and said he would lodge a claim. I also took photos and began a claim. After a little back and forth they told me my details had been forwarded to a repairer, and they would be in contact in 7 days. Here we are 21 days later and I'm still waiting to find out what is happening. I've made a call every week trying to find out what is going on and still no update can be provided. I like the sofa except for the fact that is damaged. The salespeople were amazing but after that it's been a very disappointing experience.

Worst purchase I have ever made! Our leather sofa is disastrous. There are inconsistent dye colours throughout the whole sofa , after a very short time the mechanism is faulty. We have cared for this sofa as per instructions. Used the correct care etc. When called the customer care centre, they do not want to know anything about it. They protect themselves at every angle. Nothing you say or do is listened to and there is NO customer care at all. Very disappointed that we spent so much on a sofa hoping it would last us for a reasonable amount of time. If you are even thinking of buying a sofa from Plush or Nick Scali, learn from my mistake. Don’t do it. You will be terribly disappointed.

Title: Extremely Disappointed – Poor Quality and Misleading Information
I am writing to express my severe dissatisfaction with the quality of the two swivel chairs and two-seater lounge I purchased from Plush Dandenong. We were explicitly told by sales staff that we were selecting their highest-quality, best-performing fabric. Unfortunately, this has proven to be untrue.
After only four months of use, the furniture is failing:
Structural Defects: The swivel chairs are sinking in multiple areas, and the recliners produce a concerning "clonking" sound.
Poor Fabric Quality: The fabric is pilling badly and is extremely rough to the touch, making it uncomfortable to sit on directly.
When we requested service, we were told by the technician that this pilling is expected and that we should perform "regular maintenance" to de-pill the fabric. This directly contradicts the information we were given at the time of purchase, where we were assured of the fabric's premium quality and durability.
The service department is currently refusing to honor any guarantees, attempting to shift the responsibility onto us rather than addressing the clear structural issues and the misrepresentation of the product.
We feel misled. We were sold a premium product that is clearly not fit for purpose. We are requesting that Plush take accountability for these defects and reconsider their decision regarding the replacement of this furniture. I look forward to hearing from your management team to resolve this matter promptly.

I've recently purchased the Aden 2.5 seater sofa, arm chair and ottoman in friday fabric arctic. I have to say I'm not in love with it yet, the colour looks different to what I was expecting from what I saw in the showroom and I do wish I'd stuck with an accent chair idea instead of all matching, if I'd gotten the chair or ottoman in a different colour I think it would look better (Getting the matching chair was recommended by the sales person too). One other thing, I certainly don't recommend the Friday fabric if you have a cat, even though I keep my cats claws trimmed he has still managed to catch the fabric already, I think a velvet might have been a better option. Longevity wise, well we'll wait and see. On a positive note It is comfortable to sit on.

Buyer beware. The leather quality on our sofa has been disappointing. While it is genuine leather, it is exceptionally thin and lacks the durability and substantial feel you would expect from a quality leather sofa.

The sofa came with a 5-year warranty. We contacted Plush just two weeks after the warranty expired regarding obvious wear that had been developing for some months, but they declined to provide any assistance or offer a goodwill solution. Even a small gesture of customer service would have been appreciated.

Based on our experience with both the product quality and the after-sales support, I would encourage prospective buyers to carefully consider their purchase before choosing Plush.

We purchased a Plus My Sofas lounge for close to $6,000, making it a significant investment for our family.

When the sofa arrived, it felt completely different from the display model we had tried in store. The seat cushions were inconsistent, with three cushions feeling noticeably different from each other, so this was clearly not just a case of a showroom model being more worn in.

I contacted the company shortly after delivery and was advised that the sofa simply needed time to wear in. After six months of regular use, it remained extremely firm and uncomfortable, to the point that nobody in our family actually wanted to sit on it.

I eventually gave up pursuing the issue until I was in store with family members who were considering purchasing a sofa. After mentioning my experience, staff encouraged me to follow up again and have the issue reassessed.

A representative eventually attended to inspect the sofa. The outcome was disappointing. I was essentially told that if a sofa is too soft there are options available to make it firmer, but because mine was too firm there was nothing that could be done.

Since then, I have come across several reviews describing very identical issues with the same model, which has now been discontinued. The fabric itself has held up well and remains in excellent condition, but unfortunately comfort is the most important feature of a sofa, and ours has never matched the product we originally tested in store.

As a result, what should have been a comfortable family lounge has become little more than an expensive feature piece, as nobody actually wants to sit on it.

I would welcome the opportunity for Plus My Sofas to contact me to discuss a resolution.

Great experience.
Easy to order, fantastic range and to top it off, nice delivery people.
Will definitely do it again. Thank you plush team ❤️

Thanks for the great Plush furniture store experience. I purchased a Cupertino 2-seat recliner, and was very happy with the order process, delivery service and installation. The sofa has been very comfortable and the controls are easy to use - the only issue I have is with the power cord connection into the back of the sofa - it would be great if it was a 90 degree angled plug instead of a straight plug, so it doesn't stick out as far at the back. Thanks for the great service Plush!

Product (electrical components) failed after 3 years. Warranty on that is of course only 2 years. We paid a lot for the lounge and expected it to last better than that. Will mot be buying from Plush again

Warning ! DO not buy a lounge from Plush.
The show room people are lovely when they want the sale, but after care customer service non- existent.
True story - I was lied to TWICE and asked to pay for a failed delivery that didn’t happen. They are a grubby company and I wish I’d never walked into their show room, so many other places to purchase from, so enter at your own risk!

Lovely and kind staffs. I give them 10 out of 10 which is a masterpiece. The manager Lindsay was so nice to me the best.

Ordered recliners over the phone. The lady was extremely helpful and answered our questions professionally . Her suggestions on colours and designs were first class. The delivery and assembly of the sofa was excrllent. Plush kept in the loop from purchase to delivery.

Ordering and delivery was easy and within the expected time frames.

Fabulous lounge and very comfortable. I bought it for my daughter and is very satisfied with the level of comfort.

I recently ordered a custom corner sofa from Plush, and the whole experience has been excellent from start to finish.
I first saw and tried the lounge in one of their showrooms, which gave me confidence in the comfort and quality before placing my order online. I was able to choose my preferred colour and configuration, and the custom-made process was smooth and straightforward.
Delivery to my home was well organised, and the sofa arrived exactly as I had envisioned. The quality is fantastic — it’s firm, supportive, and clearly very well made. You can tell attention to detail has gone into both the construction and finish.
Overall, I’m very happy with my purchase. It’s always a bit of a leap ordering custom furniture online, but in this case, it turned out perfectly. I would definitely recommend Plush to anyone looking for a stylish, well-crafted sofa tailored to their preferences.

Purchase before from plush and excellent service and products so I did once more 😀

The staff were effective quick, helpful answered all the questions I needed answered really quickly and processed the booking efficiently. In-N-Out in under 20 minutes perfect.

Very bad after care service. Very bad delivery drivers who throw the furniture around & take no care. Lounge now making noises after 1 week. Probably caused by the way the delivery guys were unpacking the furniture & the way they were throwing the lounges around. I have phoned Plush to complain & there appears to be no one there who cares especially when I explained my circumstances. DO NOT BUY FROM PLUSH. I should’ve read the bad reviews before I made the purchase.