Plush Reviews 

Plush Sofas (and Nick Scali) advertise warranties that sound reassuring, but the reality of making a claim feels like misleading information and non-commitment to customers.

In my case, I made a warranty claim for a lounge that had developed a manufacturing fault over time—not damage caused by normal wear and tear. Despite that, they would not proceed with anything until I paid $60 for someone to come out and inspect my lounge. I was not told at the point of sale that I would be required to pay an inspection fee before any action was taken.

After that, I was then told about pro rata charges after five years, meaning that even under the “warranty,” repairs could require me to pay toward the cost. Crucially, I was not informed of this pro rata requirement at the time of purchase. That information only appeared later in the claims process, which is exactly the kind of lack of upfront disclosure that undermines trust.

When I bought my lounges, I was told there was a 10-year warranty on the frames and a 10-year warranty on manufacturing. That is not how the claim has been handled. Instead of addressing what I was sold and what I reported as a manufacturing issue, Plush/Nick Scali keep fobbing me off and refusing to properly engage with what was represented to me at purchase. They appear more interested in process obstacles than in resolving the fault.

Based on my experience, my advice to consumers is simple: do not buy from Plush Sofas or Nick Scali if you expect warranty coverage to be straightforward. Their warranty process involves hidden costs (like inspection fees), and the financial outcome after a few years can change because of pro rata terms that customers are not told early enough to make an informed decision.

I am raising this because a warranty should mean something beyond marketing. If a company wants customers to believe in warranty coverage, it must clearly disclose all claim steps, any fees, and any pro rata or customer-payment obligations at the point of sale—especially when the issue is a manufacturing fault and not wear and tear.

WHAT EVER YOU DO !!!!! DONT BUY THIS RUBBISH. its way over priced and there 10 years warranty is not worth the paper it printed on DO NOT make the mistake of buying this rubbish from the moment mine arrived it was damaged and yes part of it they fixed but parts of it where crushed and oh no that will come back in time now just over 5 years its still there and there is another problem i have now oh no its WEAR AND TEAR please do not be FOOLED ITS RUBBISH AND YES MADE IN CHINA. I'm talking PLUSH in general its rubbish.

IF you buy this rubbish you will be sorry trust me .

We looked in store and the quality of couches far outweigh some of the other ones we saw. We did feel it was a bit much so we waited for a sale. The ability to buy these couches online was a game changer for me.

The delivery process was also amazing. They assembled, took the rubbish and provided amazing service.

We got a beautiful leather snuggle chair and it looks amazing. The leather feels lovely and luxurious. It is very comfortable. There was a great selection of fabrics and leather to choose from.

I am extremely disappointed in the after care service. We have a piece missing and no clarification on when or if it will arrive. I have sent emails and been disconnected by the customer service team.

I love that the sofas are customisable, delivery takes quite a while understandably to manufacture/shipping etc however I am inlove with our new snuggle sofa and ottoman, thanks Plush

Everything went to schedule from order to delivery and the sofa is beautiful

we bought a lounge in july waited till october to get it ,buy january there was no lumber support we complained they came out and said it was normal for the foam inside to fail we are not happy we should have just bought one from fantastic furniture people save your money and buy elsewhere

Very disappointed with the sofas I recently purchased.

From day one, there has been a visible defect in the lower back corner where the fabric forms a wave or ripple, leaving the finish uneven and poorly fitted. The backrest cushions also appear to have no internal lining, with the foam placed directly inside the outer fabric. As a result, they have already become dented and distorted. For a brand new sofa, this points to poor workmanship and quality control.

This is also a health concern,. To clean the covers, the foam must be removed directly from the outer fabric, which can release dust and particles. I have children with allergies and was never informed about this type of cushion construction at the time of purchase.

To make matters worse, I was quoted $90 for delivery, the. 105 on paper (ok with it ), but was charged $135 on the day of the delivery.

The next available technician appointment is 3 March, which is an unreasonable delay for a new product with clear faults.

I am requesting urgent inspection and a proper resolution. I expected far better quality and service.

We have an 8 year old lounge that is in excellent condition except for the area on the single seater where the leather has worn through behind my head, we tried to make a warranty claim and they sent someone out that said it’s normal ware and tear so the 10 year warranty is not worth the paper it’s written on! They said to bad we won’t fix it! They didn’t even give us a repair option, when you spend
5 K on a lounge you would expect it lasts longer than the 10 year warranty period.
Typical of a large company not honouring their warranty or using any means to get out of it!
Never again will we deal with Plush

We love our plush couch! Superior comfort to our previous Nick scali couch we had. The delivery team were so lovely and careful too. Highly recommend. Great experience.

Very helpful service at the Rutherford store. The sofa bed suited our needs very well. The delivery team were friendly, courteous and efficient. Would recommend Plush .

My delivery was Christmas Eve, the delivery guys were amazing nothing was to much trouble for them.

From the first phone call to Mariam (Plush Concierge Pl) who was the absolute best with her help. My experience from start to finish was a dream. Mariam understood exactly what I wanted. My lounge was ordered and deposit paid within 15 mins.
The wait was worth it. I ordered on 28th Sept it was the 14 weeks wait but worth it.
The delivery guys were amazing, polite and put my lounge together in no time. All in sync with each other. The best experience I have ever had with a company.
Thank you Mariam and Plush. I have referred all my friends and relatives to you.

Shane @ Gepps Cross was awesome. So friendly!!
The Odin suite we bought is incredible!!

Returned to Plush after 9 years to downsize. The original leather sofa still going strong but too big for the new place. Plenty of designs we liked, chose the Rubi, and checked the local store to view the colour choice on another sofa (not just the swatch). The manufacturing and shipping took a few weeks longer than the estimate. Awesome service by the delivery guys on Christmas Eve, unpacked everything for us, very professional.

I bought the Elio 4.5 seat sofa purely online. Definitely can trust the online experience. Fabric colour and texture was as expected. Very comfortable and perfect fit. Delivery and installation was flawless.

There delivery experience is shonky at best, the store wiped their hands of the purchase once order was made still no couch and they have been paid in full, find another mob, not nick scali as the same mob.

Worst service possible, take your money and don't care that products are not to standard.
You have to follow up multiple times just to get the same inept responses.
Don't waste your money on their inferior products.