Pochtoy.com Reviews 

67
•
TrustScore 3.5 uit 5

3,4

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

Получила рассылку от сервиса, о том что они теперь могут пересылать парфюмерию (до этого не было такой возможности из-за ограничений перевозчиков по горючим жидкостям). Заказала туалетную воду на eBay... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

This is not my first order, but I messed up this time by purchasing an item from Amazon that is blacklisted by the Pochtoy.com service, as clearly stated on their website. It's entirely my fault, w... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I've been using this service for several years to forward my parcels, and they've never let me down. The interface is easy to learn, the prices are good and delivery is very fast. In one disputed... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I used this service to receive 3 Steam Decks and 1 Steam Deck Dock Station. 3 out of 4 parcels was delivered very fast (~10 days from USA to Russia), the remaining one had long delivery because of Bl... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens


Contactgegevens

3,4

Gemiddeld

TrustScore 3.5 uit 5

67 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 20% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

3,4

Alle reviews

(67)

11 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

I was recommended this intermediary for…

I was recommended this intermediary for buying goods abroad. I wanted to please a young man, ordered New Balance sneakers to give them as a gift for the new year. Saw both positive and negative reviews, but decided to take a chance. To my surprise, the parcel was added to my account on the day of delivery to the warehouse. The only thing, I ran into a problem, I can not use the promised promo code for the first shipment, but created a ticket, I hope they will help!

2 december 2023
Review zonder uitnodiging
Logo Pochtoy.com

Antwoord van Pochtoy.com

Elena, thank you for sharing your first experience with us – and what a great gift idea! We're glad the parcel arrived at the warehouse smoothly and was added to your account right away.

Regarding the promo code – our support team will definitely sort it out for you. Hope the New Balance sneakers make for a wonderful New Year gift!

Best regards,
Pochtoy.com

Beoordeeld met 5 van de 5 sterren

I decided to try a new intermediary

I decided to try a new intermediary, because I was not satisfied with the delivery time and the cost of shipping from others. The site has a calculator on which you can calculate how much the shipment will cost! I decided to order shoes for my husband and son. The packages were added to my account very quickly, on the day of delivery. Support responds quickly too - I liked that too. I hope to have no problems with this intermediary in the future!

29 november 2023
Review zonder uitnodiging
Logo Pochtoy.com

Antwoord van Pochtoy.com

Thank you for giving us a try – we're happy to hear the onboarding experience was smooth and that our support team made a good first impression!

We hope your husband's and son's shoes arrive quickly and safely. Looking
forward to many more successful shipments together!

Best regards,
Pochtoy.com

Beoordeeld met 5 van de 5 sterren

I'm happy with the service!

This service delivered chocolates from Mister Bister, reduced the weight of the parcel (to pay less) and the parcel arrived in 10 days from the USA to St. Petersburg! Another delivery service to the Russian Federation simply refused to deliver. Class! I hope they won't let me down in the future. Track number PCT000000818555.

22 oktober 2023
Review zonder uitnodiging
Logo Pochtoy.com

Antwoord van Pochtoy.com

Kirill, thank you for trusting us with your Mister Beast chocolates delivery – glad we could help when others couldn't! 10 days from the USA to St.Petersburg is a great result, and we're happy the parcel arrived safely.

Hope to keep delivering for you just as smoothly!

Best regards,
Pochtoy.com

Beoordeeld met 5 van de 5 sterren

It's not the first time I buy goods…

It's not the first time I buy goods through this intermediary. Fast enough delivery and reasonable prices compared to other sites. I recommend it!

4 oktober 2023
Review zonder uitnodiging
Logo Pochtoy.com

Antwoord van Pochtoy.com

Thank you for your kind words and continued trust – it means a lot! We'll keep doing our best to deliver quickly and at fair prices.

Best regards,
Pochtoy.com

Beoordeeld met 5 van de 5 sterren

It's a shame I didn't do this earlier.

For a very long time after your reviews I was afraid to contact Pochta com. But after my friend from Colorado advised sending to the Russian Federation through them, I decided to take a risk. The first parcel flew to the Russian Federation with Nike crosses.

I am a buyer and have been living in Kazakhstan for more than a year. What are people not happy with? Are the parcels coming? They're coming! It takes a little longer to collect them, but imagine the volume of cargo there.

On average, my parcels arrive in the Russian Federation in 2.5-3 weeks. The support team answers all my tickets within a day. They are closed on weekends, so there are no assemblies. Photos of the order were sent quickly. The return of the wrong Adidas product was sent quickly, I'm already waiting for a refund.

Conclusion: People, what do you want?

15 november 2023
Review zonder uitnodiging
Logo Pochtoy.com

Antwoord van Pochtoy.com

Yulia, thank you for such an honest and balanced review – this is exactly the kind of feedback that helps new customers make an informed decision!

We're glad the experience has lived up to your friend's recommendation, and that the Nike delivery kicked things off on a good note. We appreciate your understanding of the volumes we handle and the realistic expectations you bring.

Hope the Adidas refund comes through quickly, and we look forward to many more deliveries to you!

Best regards,
Pochtoy.com

Beoordeeld met 5 van de 5 sterren

I use this intermediary

I use this intermediary, no problems yet! In total 25+ parcels were sent, no problem with sending, receiving has not arisen! The only thing, now in the chat included bot, which is not quite convenient, but by creating a ticket operators quickly respond and always help in case of problems! I am sincerely glad that I started working with this intermediary.

p.s. I read that some people are not satisfied with the amount of shipping, allegedly overpaid, but I would like to say that also at first thought about the inflated price, but when you make a parcel, before sending, if I'm not mistaken, the parcel is once again weighed and overpaid amount is always refunded, for which I am sincerely grateful!

4 november 2023
Review zonder uitnodiging
Logo Pochtoy.com

Antwoord van Pochtoy.com

Elena, thank you for 25+ shipments with us – that kind of trust means everything!

And thank you for pointing out the weight recalculation – you're absolutely right, if the actual weight turns out to be less than estimated, the difference is always refunded. We're glad this has been a positive experience for you.

Regarding the chat bot – noted, and we appreciate the honest feedback. Tickets remain the most reliable way to get a thorough answer, and we'll keep improving.

Looking forward to the next 25 parcels!

Best regards,
Pochtoy.com

Beoordeeld met 5 van de 5 sterren

Excellent service, I’ve been cooperating for years without any complaints!

I used the services of this company to receive a video card from the USA. The order amount was $600. The ordering process on their website was smooth and the staff helped me complete the necessary paperwork for customs. Delivery took only 2 weeks, which can be called fast. It is important to note that the video card arrived in perfect condition. I am completely satisfied with the quality of services of this company. They carried out all stages of the process precisely - they picked up the goods, went through customs and delivered it to me. I highly recommend this company for orders from America, they have excellent logistics. Now I plan to use their services constantly.

7 november 2022
Review zonder uitnodiging
Logo Pochtoy.com

Antwoord van Pochtoy.com

Thank you for such a wonderful review! A $600 GPU delivered in 2 weeks and in perfect condition – that's exactly the result we aim for.

We're glad the customs paperwork went smoothly and that our team was helpful throughout the process. Looking forward to many more orders with you!

Best regards,
Pochtoy.com

Beoordeeld met 5 van de 5 sterren

Заказал кроссовки 574 модели с…

Заказал кроссовки 574 модели с американского New Balance, все оформил как положено указав адрес доставки на склад Pochtoy.com. Довольно быстро заказ доставили на склад и мгновенно после принятия складом они появились у меня в личном кабинете. Далее процесс оформления и оплаты, по аналогии все прошло быстро и без проблем. Упаковали и отправили. Трек отслеживался. Посылка шла около 20 дней через Финляндию. Пришла в отделение Почты России, я тут же побежал ее забирать. Все было хорошо, единственное хотелось бы видеть больше защиты внутри коробки, слегка помялись короки от обуви, но не критично. В целом я доволен, и могу смело рекомендовать Pochtoy.com к Вашим заказам. Спасибо Pochtoy.com

Трекинг CQ003824219RU

3 oktober 2023
Review zonder uitnodiging
Logo Pochtoy.com

Antwoord van Pochtoy.com

Артур, добрый день. Спасибо за подробный отзыв! Рады, что New Balance 574 добрались до вас в целости, а весь процесс – от приёмки до доставки прошёл гладко.

Замечание по упаковке принято – передадим команде, будем работать над лучшей защитой коробок внутри посылки.

Ждём ваших следующих заказов!

С уважением,
Pochtoy.com

Beoordeeld met 5 van de 5 sterren

My impressions about working with the service

Hi. I am very glad that «pochtoy.com» brought me a limited edition of “Inscryption” for the Nintendo Switch!!! Not all mail forwarders deliver games to Russia due to sanctions restrictions. The package (track PCT000000797174) arrived in a week in excellent condition.

8 augustus 2023
Review zonder uitnodiging
Logo Pochtoy.com

Antwoord van Pochtoy.com

Hello! Thank you for sharing this – getting a limited edition of Inscryption for Nintendo Switch delivered to Russia is exactly the kind of challenge we love to take on!

Glad it arrived in a week and in perfect condition. Enjoy the game!

Best regards,
Pochtoy.com

Beoordeeld met 5 van de 5 sterren

Super

Ordered a bag for my wife for the new year, everything came quickly! Packed the goods qualitatively, all tags and packaging are preserved. Initially I didn't have much confidence in such services, but I decided to give it a try. Definitely will use this service

21 december 2022
Review zonder uitnodiging
Logo Pochtoy.com

Antwoord van Pochtoy.com

Aleksandr, thank you for trusting us with such a special gift! Glad the bag arrived quickly and in perfect condition – tags, packaging and all.

Hope your wife loved it! Looking forward to your next order.

Best regards,
Pochtoy.com

Beoordeeld met 5 van de 5 sterren

thx!

I decided to leave another intermediary for the delivery of goods from the USA to Pochtoy. com, due to the controversial work of the former. They work efficiently, have a clear website interface, high-quality technical support, quick responses in online chats, timely assembly and dispatch of parcels, give discounts for switching from other suppliers and starting cooperation, reasonable prices, many delivery options. Overall everything is great, thank you

11 september 2023
Review zonder uitnodiging
Logo Pochtoy.com

Antwoord van Pochtoy.com

Denis thank you for making the switch and for such a thorough review! We're glad the transition was smooth and that the experience has met your expectations across the board.

Looking forward to a long and successful cooperation!

Best regards,
Pochtoy.com

Beoordeeld met 5 van de 5 sterren

Very good service

Very good service. Help me buy Vinyl Record in USA!!Track number
PCT000000773228

22 juni 2023
Review zonder uitnodiging
Logo Pochtoy.com

Antwoord van Pochtoy.com

Valeriy thank you – vinyl from the USA delivered right to your door, that's what we're here for!

Hope you enjoy the record. Looking forward to your next order!

Best regards,
Pochtoy.com

Beoordeeld met 5 van de 5 sterren

Problem with my recent order

This is not my first order, but I messed up this time by purchasing an item from Amazon that is blacklisted by the Pochtoy.com service, as clearly stated on their website. It's entirely my fault, which resulted in the package getting stuck and needing to be returned to Amazon.
The order was successfully returned to the seller, and I did receive a refund, excluding shipping costs and intermediary fees, as expected.

P.S. If you have any queries, kindly avoid using the chat button on the landing page and create a ticket instead.

10 mei 2023
Review zonder uitnodiging
Logo Pochtoy.com

Antwoord van Pochtoy.com

Artur thank you for sharing this so honestly – and for the helpful tip to other customers about using tickets instead of the chat button!

Glad the return to Amazon went smoothly and the refund came through. These things happen, and we appreciate you taking the time to leave a fair and balanced review despite the inconvenience.

Looking forward to your next order!

Best regards,
Pochtoy.com

Beoordeeld met 5 van de 5 sterren

отзыв

приняли посылку из США, спасибо
доставка была 11 дней, заказывал стимдек

4 juli 2023
Review zonder uitnodiging
Logo Pochtoy.com

Antwoord van Pochtoy.com

Добрый день! Спасибо за отзыв! 11 дней для Steam Deck из США – отличный результат. Ждём ваших следующих заказов!

С уважением,
Pochtoy.com

Beoordeeld met 5 van de 5 sterren

I recommend Pochtoy.com

I previously often used the British online marketplace ASOS, ordering my own branded clothes and shoes. But ASOS stopped operating in Russia, and the need to buy new clothes for adequate money remained. I started to find out how to order clothes from ASOS to Russia and whether it will be profitable, and came across the service Pochtoy.com, where as a matter of fact I made an order №751563 at the American version of ASOS with the service "Help with Buying", where you just need to send a link to the product of interest and fill in information about the product (size, color, quantity, etc.). All this is simple, no need to have an American card to pay, the operator within an hour (I tell you how it was with me) will buy your product and send to the warehouse Pochtoy.com in the U.S. absolutely no commission thanks to a promo code, which can be found in the tg-channel Pochtoy.com. You pay for your item with a Russian card for rubles, at a rate that is about 20% higher than the Central Bank exchange rate. Then, when your parcel arrives to their warehouse, you will be contacted, asked for your information, delivery address, asked to choose a delivery method and asked to fill out a declaration of your goods (you can fill it out by yourself or buy for $ 5), then your parcel will be sent to Russia and you pick it up. The delivery to St. Petersburg from the day of purchase to receipt in Russia was about 20 days. I am very happy with the delivery, everything came on time and they give me a tracking number. Overall I am very happy with it. I recommend!

11 mei 2023
Review zonder uitnodiging
Logo Pochtoy.com

Antwoord van Pochtoy.com

Artem thank you for such a detailed and helpful review – this is exactly the kind of walkthrough that helps new customers understand how the service works!

We're glad the "Help with Buying" experience was smooth from start to finish, and that your ASOS order made it to St. Petersburg in just 20 days. Great to hear the promo code came in handy too!

Looking forward to your next order.

Best regards,
Pochtoy.com

Beoordeeld met 1 van de 5 sterren

Parcel Nodeception of the ransom and non-investment in the parcel of the purchased goods

Parcel No. 673497. Package with insurance. Shipping cost $80. In the warehouse, the parcel did not include the redeemed product - adidas Originals Animal Abstract wide cargo, worth $ 90 (women's sports trousers). but another product was sent instead - AOP T-SHIRT (Adidas T-shirt), worth $ 40, which was not redeemed and not ordered. but not nested. Thus redeemed goods worth 90 dollars. was not sent to my address. Please restore funds to my account. To prove my words, I attached a photo of the packaging from under the T-shirt and the T-shirt itself. But the service gave a negative answer, sending the goods at my expense!The story continues, at my expense they return their goods. departure price 35 dollars.Also, they force me to register the shipments for myself, they are not even going to track it. I have to supervise admission to their office. Here's the deal!?
Посылка №673497. Посылка с страховкой. Доставка обошлась 80 долларов. На складе в посылку не был положен выкупленный товар-adidas Originals Animal Abstract wide cargo, стоимостью 90 дол (женские спортбрюки). но вместо него был отправлен иной товар - АОP T-SHIRT (футболка Адидас), стоимостью 40 дол,, который невыкупался и не заказывался.. При этом на оригинальный пакет из футболки, был приклеен дополнительно второй стикер от товара, который должен быть вложен, но не вложен. Таким образом выкупленный товар стоимостью 90 дол. не был отправлен в мой адрес. Прошу восстановить средства на мой счет. В доказательство своих слов приложил фото упаковки из под футболки и саму футболку. Но сервис дал отрицательный ответ, с отправкой товара за мой счет! История продолжается, сервис отказался оплачивать возврат товара. Мне обошлось это удовольствие 35 дол. Сервис отказался регистрировать и обрабатывать свой товар, который я не заказывал и не выкупал, сказал, что я обязан его контролировать и на себя регистрировать. Во дела?!

29 juli 2022
Review zonder uitnodiging
Logo Pochtoy.com

Antwoord van Pochtoy.com

Anatoly, thank you for describing the situation in detail – we understand how frustrating and time-consuming this experience was.

The store sent you the wrong item – this was the seller's mistake, not our warehouse. That said, we understand that our service is your point of contact, and we are sorry that the resolution process took so long.

In the end, we processed the refund for the item to your account without waiting for the store to complete the return procedure. We understand that the return shipping costs were an additional burden for you, and we are sorry about that.

Your case helps us improve our processes when dealing with stores in similar
situations. Thank you for your feedback.

Best regards,
Pochtoy.com

Анатолий, добрый день. Благодарим, что описали ситуацию подробно – понимаем,
насколько это было неприятно и затратно по времени.

Магазин отправил вам не тот товар – это ошибка на стороне продавца, а не
нашего склада. Тем не менее мы понимаем, что именно наш сервис является для
вас точкой контакта, и сожалеем, что процесс решения занял так много времени.

По итогу мы провели возврат средств за товар на ваш счёт, не дожидаясь
завершения процедуры возврата магазином. Понимаем, что расходы на обратную
пересылку стали для вас дополнительной нагрузкой, и сожалеем об этом.

Ваш случай помогает нам улучшать процессы взаимодействия с магазинами при
подобных ситуациях. Спасибо за обратную связь.

С уважением,
Pochtoy.com

Beoordeeld met 5 van de 5 sterren

Delivery service from Pochtoy

I have been using the delivery service from Pochtoy for a long time now, it is very convenient to receive goods that are exactly original, and even with prices lower than in Russia, that's a fact!
Most often I ordered clothes for my little girl at Oshkosh and Carters, I really like the quality and originality of products, the child immediately stands out in the kindergarten.
I ordered a bunch of clothes for my wife and myself, of course.
After February 24, of course it became more difficult, no longer order bags, backpacks, if you are from the Russian Federation, but I would like to update, very sorry, but it is not the site's problem, of course, but I think to call it, in case who decides to order.
Now you can just drop a link and you can buy everything, at times makes it all easier.
I plan to have a map of the neighboring country to facilitate the purchase and through a friend to order
Another big plus is that you can buy a variety of goodies along with the product, such as chocolate or maple syrup, I recommend it all) or Twinkles mmm, packed safely, so far all excellent arrived
In short, I recommend this site, so far so good

4 maart 2023
Review zonder uitnodiging
Logo Pochtoy.com

Antwoord van Pochtoy.com

Alex thank you for such a warm and personal review! Outfits for your little one from OshKosh and Carter's, clothes for the whole family, chocolates and maple syrup – sounds like Pochtoy has become a real family favourite!

We appreciate your understanding about the post-February 2024 restrictions – you're right, it's not something we control, but we do our best to find solutions and keep delivering what we can.

Hope the card from a neighbouring country works out, and we look forward to many more orders from your family!

Best regards,
Pochtoy.com

Beoordeeld met 5 van de 5 sterren

Use of the service Pochtoy.com

I made a ransom of goods from the United States, everything came quickly enough. Previously I used another service, now I will order only here. Prices for delivery vary depending on the situation, but tolerable, so you can order.

1 maart 2023
Review zonder uitnodiging
Logo Pochtoy.com

Antwoord van Pochtoy.com

Hello! Thank you for making the switch – glad the first experience lived up to expectations!

Looking forward to your next order.

Pochtoy.com team

Beoordeeld met 5 van de 5 sterren

Pochtoy.com

I ordered a phone for myself. through help with purchases. after placing the order, all the information was sent to the bot in a telegram. which turned out to be very convenient. according to the promo code, there was a free redemption. we bought it within 20 minutes. after I talked with support on the issue of deliveries. we promptly answered all questions and explained everything in detail. to my concerns about the quality of the boxes, ebay sellers said that there is an option for additional packaging. also on the site after the anniversary package of sanctions, a banner about the new limits and lists of the banned flares up. I advise everyone. the most stable intermediary I found

18 februari 2023
Review zonder uitnodiging
Logo Pochtoy.com

Antwoord van Pochtoy.com

Vitaliy thank you for the detailed review! Fast redemption, helpful support, clear communication about sanctions limits and packaging options – glad everything came together smoothly for your phone order.

Looking forward to your next order!

Best regards,
Pochtoy.com

Beoordeeld met 5 van de 5 sterren

Good company.....

I have been working with the company for 2 years, I really like the speed of delivery, it arrives to Moscow in a week. There are always promotions for free redemption, which I am very happy about. The support service works promptly, quickly and clearly answers the questions posed. In general, I recommend the company for permanent cooperation.

26 februari 2022
Review zonder uitnodiging
Logo Pochtoy.com

Antwoord van Pochtoy.com

Anastasia thank you for two years of trust and for such a kind review! Fast delivery, free redemption promos and responsive support – we're glad it all works well for you.

Looking forward to many more years of cooperation!

Best regards,
Pochtoy.com team

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer