Rivo 🏆 Top Casino Pick Reviews 

Payout stuck.

Chat unhelpful.

Same reply twice.

Deposit worked fine though.

third upload rejected for glare and now my winnings sit there another week.

spent 40 minutes explaining that the bonus had already been voided before i could reply to it, and the agent kept telling me how to opt out of bonuses. we were not having the same conversation.

Seven days to clear x30 on a £25 bonus. Who has the time

Support on the phone is unusable
The chat sits behind the keyboard, the send button ends up under the predictive text bar, and the thread empties whenever the casino app refreshes, with no way back to it
Finished it on a laptop at 11pm

withdrew monday. still nothing???

x35 wagering.

Buried. Obviously 😑

utility bill rejected, payout waiting

bonus went on before i could say no, now my £40 is stuck.

£50 payout reversed, no warning

Read the offer twice before opting in. Nothing on that page mentions a £5 maximum stake while bonus funds are live. Spun £6 once by accident, the whole balance went, and case 21740 quoted a clause from a general terms page I never saw.

wanted to try roulette properly and the tutorial link on the game page goes to a 404. asked on chat and was told to search online for the rules, which is not much of an answer from a casino

tried to sort a stuck deposit on the walk back from the shop and gave up halfway. the app chat wants you to confirm your details before it connects you, fine, except the confirm button sits under the keyboard and the page will not scroll while the keyboard is up. rotated the phone, the thread reset.

closed the app, reset again.

got connected at the bus stop, agent asked for the transaction reference, and by the time id switched to the banking app to copy it the chat had timed out.

22 minutes for nothing.

the app lobby only shows 20 slots, have to use the browser.

Third crash today, same slot.

Wagering is x35 on deposit plus bonus, not bonus alone, which doubles the actual turnover to about £2,450 on a £35 claim. That distinction is one word in the terms and it is the difference between a fair offer and a decorative one

did the withdrawal on the bus with one bar of signal, got the confirmation screen and everything, and by the time i was at my desk there was no request in the history at all, just the balance sat back where it started.

raised the deposit cap on a friday and it applied instantly. tried to put it back down on the saturday and got a 24 hour cooling period, then another 24 because the first request timed out. still on the higher figure on the monday.

i put a £30 weekly deposit cap on in march. deposited £30 on the monday, fine
wednesday it let another £30 through. apparently the week runs from when you set the limit, not from when you deposit, which nobody says anywhere near the setting