Pomvom Reviews 

Absolutely diabolical customer service!
I paid £25 for an unlimited photo pass for Thorpe Park, to find out on the day they are changing software and the ride photos weren’t operational. Now in the process of trying to obtain a refund and the company have gone radio silent!

Quickly located my Six Flags ride pictures a few weeks later just based on time stamp and picture I took no QR code!! Thank you Chyanne!!

Edit - after offering us a partial refund oir case was closed with 0 refund or other solution given! Opening a brand new complaint as these people are determined to just scam people!

Absolutely useless company, we paid £25 for a QR code at our recent visit to Legoland for all our ride photos to be stored and accessible online and yet we have only one of three photos available and its trying to charge us a further £15 to download and keep! We were not told this was the deal, and this company just keep telling us how to login to see our photos like we are morons - we are not paying you more money! We want a refund!

I fell for the Macy's scheme and it has been nearly a month and I haven't received my package yet. I paid them but they can keep the money because they will need a job and some money when they eventually get put out of business. I have reported them to several fraud agencies. They claimed that they sent my order to Hazel Crest but where in Hazel Crest days ago but I have not received my package as of 5/14/26.

Deception of name. Don’t fall for the Macy’s star! Never received my order! Just consider it a donation of your money to the company!! I would have given them 0 stars but it wasn’t an option!! Very disappointed.

This company is the worst. I got in touch with them because I couldn't download my photos from Lapland, but they never got back to me. Then, when I got in touch again, they said they couldn't do anything because it had been over 45 days. They also won't issue a refund. All I wanted was my photos from the day, and not only could they not provide the service I paid for, but the "Customer Support" agent was so dismissive and unhelpful. I wish I could give them less than one star. Horrible.

Echoing what other reviews say, this company repeatedly ask the same question in their reply , "What is you issue?!"
When I clearly stated my photos are watermarked, I paid my money for this unlimited pass which wasn't cheap and can't access my photos without these marks.
I have requested a refund as they don't seem to understand what the issue is as they asked me once again what is my issue and I have sent them attachments of my photos and my reference number of purchase, so it seems very straight forward to me unless the emails are being read by an automated robot?
It's frustrating, When for not too much more I could of got my photos printed on the day.
Please do not but an unlimited photo pass when you visit a theme park ,I had bought one
previously and it was okay and I was able to download and view them straight away but on this occasion I have spent £25 for a few photos I now can't use.
There is no one who understands who can help.
I think when you buy these passes on the theme park website you think you are buying through them but it's actually a third party you're buying from and they have no contact phone number, if it works straight away, great- But if not you have wasted your money - Buy a couple of prints on your visit and save the stress, You will then have great memories of your day out.

DO NOT ORDER from this company! No photo arrived, then they said they cannot locate it and to cut a very long story short, they only answer your emails every couple of days and just keep asking the same questions over and over. I have now sent 9 emails and still do not have my photo or a refund! I can only guess they hope I will give up. Disgraceful service!

Had issues with my photos for Universal Unleashed. Chyanne was able to help me very quickly to find my photos from the event. I was really surprised and very satisfied with the service I received.

Worst company to deal with. Everything is through email. No live reps to talk to. After weeks of back and fourth and a single email response every day or two, they offered to refund me and asked for ALL of my banking information for a bank transfer plus tons of personnal information not needed. Basically everything to steal my identity. Completely illegal! And my issue is still not resolved, nor are any of my theme park photos useable! After paying for photos we previewed they added ugly and bulky decorative boarders that covered half of our faces. This company is the worst! Do not support them!

We visited Legoland Carlsbad (close to San Diego) and got a one-day pass. At the end of the day we sa all our photos and and paid for. Back home we had no way to access our photos, the provided QR code was wrong. We got in touch with Chayanne then. It took several days, though she could retrieve all the pictures ! Thanks to her

Fantastic memories captured. Due to a technical fault I thought everything was lost but reaching out to pomvom team they sorted it out, found my photos and everything was put right. Thank you again Khadija!

I had issues with downloading photos and videos from a theme park day out. Chyanne emailed me daily for any information she needed to help resolve the issue. She managed to add all our photos and videos. I'm so grateful for Chyanne helping us keep those memories of a lovely family day out.

Was unable to retrieve Legoland photos so I sent email and got a response within a week. Chyanne managed to retrieve the photos quickly and upload to the account for download. TIP: Make sure you take photos of the Ride photos so the yellow code is showing in top left corner.
Great service from Chyanne, fast responses and made the process very simple. Thank you!

Amazing service! from the help of Chyanne, retrieving all of my photos I couldn't access, and responding with consideration. I am very Thankful and happy.

Brilliant service. With the help of Chyanne I would finally access my all photos and videos. Highly recommended. Spotless place to visit. All rides amazing. Few Indian food stalls. Great experience. Will visit soon xx

tried it at Sixflags...
worse experience with their app. which is slow and buggy and did not worked ad promised. So I ended up with NO pics at all! all I got just watermarked useless snapshots... you really ruined some fun part... shame on you for selling this crap

I have an issue with a photo pass I bought online. It's not linking to my account, all my photos disappeared without any downloads. I haven't been able to use it and I'd like a refund. I have been trying by chat, email, and phone to obtain a refund since July 18 th and every single person I talk to, sends me to someone else, who sends me to someone else, who sends me to someone else. And now people are just closing my requests with NO RESPONSE. POMVOM said Six Flags New England had to handle the refund. Six Flags New England said Six Flags National had to issue the refund. And Six Flags National said POMVOM had to issue the refund. SO I HAVE COME FULL CIRCE WITH NO ACCOUNTABILITY AND NO HELP. This experience has been the worst customer service experience of my life.

I had an issue after purchasing the rights to all the photos of a recent trip to the STL Aquarium from their photographer. I was frustrated that after scanning QR code, I still could not download the photos (there wasn’t any download option) without the watermark. With all the back and forth emails with Chyanne (she was trying her best because she read my frustration with it all), I was about to “chalk” this up as a loss. BUT, she saved the day!! Chyanne found a solution to the problem and came through for me! I cannot THANK her enough for sending these pictures of us with two of our granddaughters who had the best time at the aquarium that day! Chyanne is a complete ROCK STAR in my book! 📸🤘🏼⭐️ Thanks a bunch Chyanne (I sure hope you get a raise you deserve sister!) Diana C.

We had a problem downloading our photos ( after we had paid for them) and contacting Pomvom. The matter was dealt with quickly and efficiently today and was resolved by Chyanne. We appreciated her help and the speed with which the matter was resolved. Thanks