Absolutely diabolical customer service! I paid £25 for an unlimited photo pass for Thorpe Park, to find out on the day they are changing software and the ride photos weren’t operational. Now in the p... Toon meer
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Edit - after offering us a partial refund oir case was closed with 0 refund or other solution given! Opening a brand new complaint as these people are determined to just scam people! Absolutely use... Toon meer
My daughter did the flying experience at WB studios of Harry Potter in London. Unfortunately she lost the QR code and forgot about it. More than two months later she remembered… I contacted PomVom and... Toon meer
The tickets I purchased at the park for the media content were unavailable when I returned home from Florida to Maryland. However, after speaking Chyanne Stewart, She took care of my problem quic... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Pomvom provides an innovative end to end solution for automated photography through image recognition software. Our innovative technology captures photo and video moments that visitors cannot capture themselves, creating printed merchandise and engaging digital content for visitors to share.
Contactgegevens
Verenigd Koninkrijk
- pomvom.com
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Didn't realise that the QR code only…
Didn't realise that the QR code only allowed 1 x download. Chyanne picked up on our query and reinstated the file so we could download properly. Excellent service.
Chyanne found all the photos I was…
Chyanne found all the photos I was missing and was extremely helpful . Thank you !
Chyanne was extraordinarily helpful
Chyanne was extraordinarily helpful. She was kind, conscientious and resolved our issue with one email. Thank you!
Harry potter…
We bought a package from Harry potter and were given a qr code to view. This qr code didbt work so we emailed to find out why. Chyanne took on our query and every day kept us updated. We had to provide different information and give descriptions but Chyanne took all of this info and went over and above searching the systems to find our images. They first of all uploaded the Images to our qr code but this didn't work so they they then sent another direct link for us to view. Memories saved thank you Chyanne
I lost my QR code and asked for help
I lost my QR code and asked for help. Chyanne helped me and found my photos out of thousands of other photos quickly. I really appreciate it.
Chyanne was very helpful and resolved…
Chyanne was very helpful and resolved my issues quickly and efficiently.
Thanks Chyanne
Thanks Chyanne! Another issue with downloading photos from WB Harry Potter studio tour which Chyanne sorted out for us. Good response, and super friendly and helpful!
Chyanne was brilliant and resolved my…
Chyanne was brilliant and resolved my problem quickly and efficiently.
Great!
Chyanne was very helpful and responsive in troubleshooting my images from Legoland. Thanks so much!
We lost our receipt to access our…
We lost our receipt to access our online WB Harry Potter video but with the help of Chyanne of the customer care department, we were able to access and download our video. Thank you and well done!
Chyanne was very helpful in getting my…
Chyanne was very helpful in getting my images. The fact is that I am a tourist from Russia and I did not receive a verification code on my Russian number. Thanks to the support of an employee, I was able to download the photographs that I took at Rockefeller Center on the last day of their storage! I am very happy!
Excellent customer service from Chyanne…
Excellent customer service from Chyanne in dealing with my video query.
Chyanne was very helpful
Chyanne was very helpful, polite, efficient and fast with regarding retrieving my missing photos from the Top of the Rock.
Incredible service.
Thank you very much.
Top notch 5* service!
Chyanne at Pomvom sorted my query with ease and very quickly.
Highly recommended 🙌🏼
Sorted the issue with my photo
Took a while to respond to my initial email but everything was handled really smoothly after that
Quick response
The response from Tirath was fast and resolved the issue promptly.
I had lost my video pass …
I had lost my video pass and Tirath from the support group was able to retrieve all of them. His help is greatly appreciated
Great customer service
Chyanne was so helpful and found the pictures I didn’t buy on the day in uk Lapland. She was so nice and efficient- I’m very grateful for her help!
Have emailed this company 5 times now…
Have emailed this company 5 times now about the same issue and have only ever received one response which did not resolve my issue. Extremely fed up continually emailing them and not getting any reply.
Avoid buying Thorpe Park photo's as this is the company that supplies them and when the camera's are broken and you don't get pictures it makes it an incredibly poor experience.
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