Pomvom Reviews 

I lost the QR code to my sons video experience and Chyanne helped find it to allow me to download it! We are very thankful for her help!

Tirath was able to locate my 70th birthday photos with my kids and grandkids. I'm so grateful!

Chyanne retrieved our Lapland photos after we left without being given the code we needed to access them. Thank you for your help Chyanne!

My son got a photo pass at Thorpe and didn't get any pictures. I emailed and asked why. I had the most helpful customer service agent, TIRATH. Tirath couldn't be more helpful. Went above and beyond to help my son get his photos. With only arrival and departure time, description of my son and the rides he went on, tirath managed to find all the photos of my son. Top customer service from this agent I was very impressed!! Many thanks tirath!!!

I was a little concerned that my query would not be able to be resolved. Chyanne was great, her email responses were very clear when asking for more information. A great experience, thank you!

I’m very pleased with Cheyanne’s kind help. I sent my request in detail and it was solved soon and efficiently.
Besides having an awesome experience at the studios, now we know that we can get help if need be.

Tirath was a great help in recovering our photos!

Thanks to Chyanne who answered perfectly to my request.

I have contacted Pomvom twice via the ‘contact us’ form regarding watermarked photographs that I purchased at Lapland UK. Both times I have received a response stating ‘Your ticket has been closed with no response’

What the actual….?!!!! I don’t think customer service can get any worse than that? And if I could give 0 stars for my experience, I would.

No other way to contact Pomvom.

Unacceptable.

Tirath was great! It took a few different emails between us to resolve the issue, but I appreciate Tirath’s time and effort. This fix really makes our holiday season special. Thank you!

Tirath was extremely helpful. I was so concerned our photos were lost, but he managed to get it sorted so I could purchase them and download them.

Company member Jackson was able to reply quickly and track down what I needed.

Had a few problems with the Alton Towers app and the photos not showing up. Spoke to Tirath at Pomvom who was able to use a couple of different methods to locate my photos - thank you very much Tirath!

Tirath helped me and found my pictures thank you for
Your help really appreciated it

Prompt reply to initial email query. Located missing image.
Clear updates and care, attention from staff. In particular Tirath was very helpful.

Tirath solved my issue, very happy with the service!

Brilliant customer service from Chyanne all the way through . Was helpful and solved my issues .

Tirath was great help got my pictures that i thought I lost in no time cheers

I recently had a day out at the London Eye, but neglected to order souvenir photos and afterwards changed my mind. I contacted Pomvom and was assisted by the excellent Chyanne who was friendly and helpful and able to supply me digital copies of my souvenir photos after searching through their archives. Very quick turnaround and I was very happy to have some memories to the day. A very efficient service provided by Pomvom

Tirath was really friendly and helped me with my Query.
Great service!
Thanks!