Poolandspacentre Reviews 195

John from the technical department dealt with my enquiry. He went well above and beyond in his quest to resolve my issue. He contacted the heat pump manufacturer to request information and secured an order for spares for me that the manufacturer did not previously provide. Pool and spa centre provide an excellent service.

Been using for years and will continue to do so as they have a great range of products with great support.

From the minute I called until I placed my order the service and advice I got was as good as I have experienced. Special thanks to Andy & John

Excellent, courteous service. Could not have been more helpful, a pleasure to do business with. Provided all the technical knowledge I required plus more. It is reassuring to know that companies like this still exist.

Amazing service! Second to none. John is simply the best!

The technicians went out of their way to help there was the first gentleman I spoke to and then spoke with Dean .Dean went more than the extra mile to help us will definitely be shopping there again. Very knowledgeable and helpful.

Fantastic technical support to help me choose the right replacement pump for my Jacuzzi hot tub. Great prices. Looking forward to parts arriving.

I’ve dealt with John Barnwell a few times now, he is so good, his customer service is second to none. I won’t go anywhere else. Thanks again John!

Had to get a pump for my chinese hot tub in the Canaries - no one on the island stocks them.

Found what I needed @ pool and spa centre, Emma was super helpful & responsive, getting me all the information I needed to get it collected by a courier and shipped over to the Canaries.

Thank you Emma!

What a Fantastic Company. The Pool and Spa company are. With great communication plenty of free information and good advice.
We ordered a part for our Swim Spa from the company we brought our pool from. NOT POOL AND SPA COMPANY. This was last June 2022. Which we are still waiting for. Now being March 2023. We feel this was very poor customer service being it was the company we brought our pool from. The company is still unsure when we will receive our part.
On contacting the Pool and Spa company the customer service was 100% exceptional. They ordered the part which was with us within the month. And at HALF THE PRICE.
How good is that for service. So a very big Thank You to John and the Team.
Will definitely be buying from them again.
Georgina McCourt

We replaced the control gear and pump in our spa - without the help from Andy I don’t think we would have got it up and running again.
He advised and guided us to the best package that was suitable for our small hot tub.
Very helpful and patient as we kept asking loads of questions.

Fast delivery, great price on filters.

Rang last thing on a Friday and the amazing John Barnwell jumped on it - we needed an unusual fuse urgently and he sourced it, personally took it down to the post room, got on the 24 hour tracked post minutes before the last post went - TOP SERVICE

I recently purchased a new hot tub cover and chemicals. Emma could not have been more helpful in providing advice and guidance.
I have used this company several times since owning a hot tub and find them excellent to deal with.

It was a pleasure dealing with Andy.
The original tub supplier was unable to assist, as my tub was at least five years old and was keen to organise a service visit to "make something fit."
For him, it is not all about chasing a sale, he took time to listen and offered advice on a potential low cost repair scenario. In the end I opted to purchase a complete replacement pump. The damaged unit can be repaired and held as a spare.
I will use him for all future "obsolete" parts for my tub.

Excellent customer service and lightning fast delivery - Emma couldn't have been more helpful if she tried.

A pleasure to use this company, we're very happy with our order. Thank you!!

Thank you to John at the pool and spa centre. Incredibly helpful and knowledgable and lovely to deal with on various products to help me with my outdoor pool. Thoroughly recommended.

Thanks Abi for great service.
Contacted Abi yesterday after I discovered that my order was going to my previous address.She rerouted the package and I received the package this morning. Thank you.

We are very grateful for the expert advice provided by John and the team at Pool & Spa.

When lots of different opinions on equipment choices were being put to us by contractors and other suppliers, Pool & Spa took the time to present the pros and cons as well as their recommendations from experience.

We would highly recommend for domestic or commercial pool equipment.

Christian from SSPC

24 hours and 15 minutes from ordering to delivered. Doesn’t get any better than that