PooLin Reviews 

After so much research, I decided to buy the Poolin EOX 15 needle machine. This is my first multineedle and I was a bit nervous. From the beginning I have to say that this has been a great experience. Ordering was easy. Communication with customer service is excellent. I received my machine in 1 week from ordering and the process was smooth. Assembling the stand was something I did by myself and found it extremely easy. There are videos that you can follow on YouTube which were very helpful. Once I got the machine started from there on it has been nothing but exciting every time I stitch something. The quality of the work is amazing and I am excited to keep working on new things. If I’m stuck on something, I’ll send a message and Leo helps me out right away. I am already thinking on adding a second machine as soon as I possibly can! If you are thinking of buying an multi-needle machine and you are new at this, this one is a great one.

Wow! This company's support is amazing! I had just purchased my machine and kept getting an error message before I could even start embroidering. I put a message on the Facebook user group, and was immediately put in contact with an outstanding member of the company (Kai) who was able to work with me over the course of a couple days to troubleshoot the problem. He was able to send me videos for next steps, look at photos I took and give me feedback for how to continue addressing the problem, etc. I was blown away! I specifically picked this machine because I heard it had good customer support and I figured that would probably be what I needed. WOW-- the reviews are right! Poolin's customer support network is responsive, knowledgeable and friendly. A couple weeks after the issue was resolved, Kai reached out to me again to check that everything was still working and see if I needed any additional help. I cannot recommend Poolin (and Kai's support) enough!!!

Kai was wonderful. Very patient! The language barrier is a little difficult and it’s a slow process but the engineer’s really care and want you to have great service. Highly recommend!

⭐⭐⭐⭐⭐

I absolutely love my Poolin embroidery machine! My shopping experience with Poolin.store was smooth from start to finish, and the customer service has been exceptional.

Kevin Xu has been amazing throughout the entire process. Whenever I had questions or needed help, he responded quickly, was patient, and made sure my issues were resolved. Knowing that Poolin provides free technical support has given me confidence as I continue learning embroidery.

As someone who is growing my embroidery business, having a company that truly stands behind its products means everything. The machine has been a great investment, and the support team has made the learning process much easier.

I highly recommend Poolin to anyone looking for a quality embroidery machine backed by outstanding customer service. Thank you, Kevin Xu, and the entire Poolin team, for your dedication and support. You have earned my five-star rating!

I have had nothing but great customer service and assistance from Kevin. I purchased my machine in April 2025 and have used it for hobby. I have really only had 1 issue and Kevin helped me pretty quick. It is definitely a learning curve.

We couldn’t be happier with the machine, or the customer service. We had an issue when the machine was first delivered and our customer service support representative immediately addressed it and resolved the problem.

The machine has been everything we expected and more. Easy to use. Excellent quality stitching. We highly recommend it to anyone, even the most novice user like we are.

EOX is a fantastic 15 needle embroidery machine. This is my 3rd multi-needle embroidery machine (1st poolin) and I've loved everything about it so far. The pricepoint is affordable, the customer service is convenient via whatsapp & facebook, and the stitch-quality is beautiful! Excited to take on more projects and grow my business using this eox!

They are always available to answer your questions and help you, the customer service is very good

I can't say enough great things about Kai Tang! Kai went above and beyond to make sure I understood how to use my poolin machine. Kai were patient, knowledgeable, and took the time to answer every question I had. Even after our session, kai continued to help whenever I needed assistance. Kai dedication, professionalism, and genuine willingness to help made the entire experience amazing. I highly recommend him to anyone looking for someone who truly cares about their customers and wants to see them succeed. Thank you so much for all of your support!

I had the best experience with technical support since my machine had broken down and the technical support gave me the help quickly and solved the problem by sending me the part 100% recommended

Bought a Poolin EC05 2 in 1 and received it in a timely manner. It was well packed and once I had it set up it was very easy to use. Kai Tang is the best .. if you have any questions or need assistance he is there to help in a flash! He is the best.

Purchased the Poolin EOX 15 needle (this is my 2nd machine purchased from Poolin) I absolutely love their machines and their products! The entire experience from before the purchase to setup was EXTRAORDINARY!! Jessie helped me get the right machine and package for my business, and then set me up with an engineer group for when the machine came. Kevin the engineer was there checking in the entire way, checking over my pictures of projects and watching my video clips I sent making sure I was doing this or that properly. Poolin/Bai customer service is THE BEST! They are there whenever you need them and go above and beyond to make sure your experience is a great one. In the future I will always choose Poolin/Bai for my machines and my accessories.

I am so happy with my Poolin EOCO5. I am a beginner and was able to embroider immediately. I recently had tech issues when upgrading my system. I reached out to tech support through their Facebook group, and Kai Tang patiently guided me through every step. The machine is easy to use and Kai's tech support is top tier! Kai wanted to make certain I was happy and back to embroidering. I am thrilled with this attention to customer satisfaction. Highly recommend!

I gave my eoc07 a five because I really do love my machine. It's a learning curve that comes along with the machine but the after-sales support team is great and I feel like that went above what is expected of them. I truly love the machine and the stitch out is great when I worked out some of the kinks. I've got to learn to hoop my garments better.

I recently purchased an EOC07. I was getting to know the machine and had an issue with one of the hoops attaching to the machines embroidery arm. I reached out to the after purchase service group and Kai responded immediately and filled out the necessary form. I am very pleased with the Poolinstore and the after purchase support service.

Bought the poolin eom directly from the poolin store, was contacted and told them what day was best for us for delivery! The packaging was secure and thoroughly protected! If you are struggling with the set up of your poolin machine the customer service is great and very easy to get hold of a knowledgable after sales representative that will help you with any question you have! 5star review for a 5 star product

La brodeuse 5/5 elle fonctionne tres bien.Service client est top. Répond toujours au problème et nous aide a trouver des solutions.

I couldn’t be happier with my experience with the Poolin EOM and the Poolin support team! As someone new to using a 15-needle embroidery machine, I had plenty of questions, and their customer service has been exceptional. Every person I’ve worked with has been patient, knowledgeable, responsive, and genuinely committed to helping me learn and succeed.

The Poolin EOM has been a fantastic investment. The stitch quality is excellent, the machine runs smoothly, and once you get familiar with it, it makes embroidery so much faster and more enjoyable. What impressed me most was knowing I wasn’t learning alone. The support team was always there to answer my questions and guide me through the process, which gave me the confidence to continue growing my embroidery business.

A very special thank you to Kevin Xu for going above and beyond. Your patience, encouragement, and willingness to answer my questions made a tremendous difference in my learning experience. Your dedication to helping customers succeed truly reflects the outstanding level of service that Poolin provides.

I first bought a Poolin EOC06 and decided pretty quickly that I wanted a bigger machine. They refunded me for the EOC06 and I traded it for an EOM. I have been extremely happy with my purchase. I have had minimal problems. Mostly operator error as I am learning the machine still. Their customer service is amazing and they are always very helpful in solving my problem. I have made some beautiful things and have enjoyed this machine very much. I would totally recommend.

Look I have to tell you about my purchase of a new embroidery machine. First off it's a Poolin EMO 15 needle. It was the best decision I made. I have had and still receive the best support a person who knew nothing about embroidering. Kai Tang is the best support system I have had since I got my machine. I was up and running in no time at all. The price was not at all bad and it was worth ever cent. Kai actually checks on me to ensure I'm still learning or making things and I have. Look take it from me, buy a Poolin or BAI. You will have a strong support system.