PooLin Reviews 

I bought the poolin EOX model after having the EOC 06 for a year..I wanted to see if I really truly loved embroidery before getting the multi needle machine..I must say after only having it a week.. I love everything about it..I learn something different about it every day and like it much more than the 06. This is my first multi needle machine so I was intimidated at first but the customer service reps help you and will talk to you through every step! I love my poolin EOX!!

I purchased the ECO06 a little over 2 years ago to use as my secondary machine. After only a few stitchouts, I realized this machine is a work horse! It is no longer my secondary, but my primary machine. The Youtube video for maintenance is fantastic, as is the tech support, when needed. You can't go wrong with a Poolin!

I have a Poolin EOC06 and loved it as soon as I got it! I recently upgraded to the EOM multi needle machine and it’s amazing! Customer service is amazing as well!

I love the machine it's beautiful I just wish they were more hoops that you can buy for it so you can prepare more than one tray at a time and they don't be so expensive to get other than that trying to get parts for it seems pretty easy putting it together oiling it seems easy thank you poolin

When I first received my EOC 07, the medium hoop (7.9x7.9) didn't fit. I contact support and with in a week I received the replacement from Poolin.

The support was wonderful!

I have had the ECO03 for a little over two weeks and I ABSOLUTELY love it! I am able to sew, quilt and embroider all on the same machine. It was easy peasy to learn and the customer support team is top notch. They actually reached out to me before even needing them. The Facebook group is a bonus too! I love being part of the poolin family and know that I will work my way up to the multi needle. If you’ve been looking at machines.. you can’t go wrong with a poolin!

Excellent customer service and knowledgeable staff. I was able to ask questions before purchase and Chris answered all of them and helped me find the right machine for me. It didn't end there as Chris and Leo have helped me learn how to setup and use my machine daily since I got it Monday. It does an amazing job and with their guidance setting up and using the product has been a great experience. The embroidery machine I purchased has exceeded my expectations along with all the included accessories is such an amazing deal. I have other embroidery machines from other companies, but never this great of service.

Great experience with poolin, everything was find I recommend.

I purchased an eoc05 a few months ago and have been loving it! I had my first issue that I couldn't resolve on my own and had to contact tech support. They were wonderful and walked me through fixing it. When it's time to upgrade, I will be sticking with poolin, they have made me a customer for life!

I’ve had my poolin e06 for over 6 months. I’ve been in love ever since. Today im purchasing the 15 needle and I can’t wait!

I love my poolin machine! I have gotten a lot of enjoyment using it and any time I have a question the engineers are quick to respond and help!

I’ve been very happy with my Poolin EOX machine. It has been operating smoothly and reliably since I started using it, and the overall stitch quality has exceeded my expectations. I have ordered it directly from Poolin official website. Transaction went very smooth and easy. My machine arrived in less than a week. It comes with all tools, manual and accessories to start with. I am enjoying using My POOLIN EOX machine.

I’m also impressed with the customer service. Whenever I had questions, the support team was responsive, professional, and genuinely helpful. It’s great to know they stand behind their product.

Overall, I’m very satisfied with the Poolin EOX machine and would recommend it to anyone looking for a reliable, high-quality machine backed by excellent customer support.

Machine repair technicians, available at any time of day via WhatsApp, are always ready to help you if you have any problems with your machine. Their after-sales service is incredibly efficient

Very good experience 😃

Excelente servicio, excelentes maquinas y excelente servicio al cliente post-venta.

First of all, I am a total newbie when it comes to embroidery, no experience especially when it comes to multi needle machine. Before I purchased my poolin EOM, I was considering 2 other brands. Ultimately I decided to go with poolin because of the reputation of the technical support. Boy am I glad I went with my purchase, because right now that I’m starting to make embroidery products, it is golden I have Kevin on the “hot line”. He has helped me every single time! I don’t want to give them any ideas but I feel like I’m on a paid tech support service with them. Just because of the back up I get with this machine, I would not hesitate Recommending this machine especially for a beginner like me. Shout out to Kevin for a great awesome tech support.

Absolutely fantastic experience with the whole Poolin /Bai team. They are so informative and helpful anytime we need it. I've had my share of random pop up issues over the last year or so and Leo was there to help. Sent me replacement parts at no cost and I was back up and running in NO TIME!

The gear and equipment on their site is always shipped quickly and packed nice. If you're in the hunt for anything embroidery, go Poolin. Especially if you are new to it!

They were very helpful and worked with me through everything. He checked on me regularly to make sure I was completely satisfied. The customer service is top tier.

I’ve had a great experience with my Poolin EOM embroidery machine. The machine performs well and hoping my hobby grow into embroidery business, The stitch quality is excellent, and it’s been a reliable machine for the projects I create.
What has impressed me the most is the customer service. Kevin Xu has been exceptional from the beginning. He regularly checks in to see how everything is going, reminds me about routine machine maintenance, and is always available to answer my questions quickly. He even asks me to send photos of the front and back of my embroidery designs so he can help ensure the machine is stitching properly and offer suggestions if needed.
Knowing that someone genuinely cares about my success and is willing to help whenever I need it has made a huge difference. I truly appreciate Kevin’s dedication and support.
I highly recommend the Poolin EOM to anyone looking for a quality embroidery machine backed by outstanding customer service. Thank you, Kevin Xu and the Poolin team, for making this such a positive experience!

I had a great experience with this company. The machine I purchased works very well, and what impressed me the most was their customer service. Their support team was responsive, helpful, and quick to answer all my questions.

When I had an issue, they handled it professionally and arranged a replacement very quickly, which made the whole process smooth and stress-free. It’s reassuring to buy from a company that stands behind its products and truly cares about customer satisfaction.

I highly recommend them and would definitely buy from them again.