PPL Electric Utilities Reviews 59

We have a power outage on north bedford st, because of the storm.

And they refuse to come out and fix the power until 3pm the next day I was told.

We are night owls and we can't use the tv, lights, etc.

Happened twice in one week. Couldn't charge my phone. Ridiculous.

PPl doesn't think it's customers are important enough to have anyone available for customer service on the weekends or overnight, you can make a payment to restore your power but it won't be turned back on until the next business day has to bear the heat watch my food in the fridge go bad.

Terrible customer …”dis” service from ppl.
It started with a very rude female rep who kept muttering unkind comments to my questions about my bill,..and went downhill from there.

(they claim that I tried to refuse paying them…they went directly to my bank account instead of sending me the bill, and were refused access: so in retaliation they now only accept cash payments!)

I’m 85 years old and this is now a hardship for me to follow their latest demands.
Could not get customer service.
(I DID speak with one male rep who was polite although not able to help.)

The date this all started is not May 1…but later in May.
Software won’t allow me to change date.

Prices keep going up and we constantly lose power, 12+ hours to have power restored!!!!

Horrible they are allowing people with small children and older people freeze this week because they dropped the ball on a snow storm they knew was coming. It is so sad to have to leave your home for heat at night

I made a payment and they charged me twice and put my account in the negative. I was hung up on me 5 times, really ignorant, they said I called it in which I never do, I have the emails to show what was supposed to be charged

I have over 30 accounts with you and now i am trying to open a new one and is asking me for Deposit over $500. This is ridiculous. I am failing formal complaint with PUC

PPL Customer service is the worst. All I wanted to do was pay my bill, No one was able to help me, system kept rejecting my account number. Customer service was telling me it was a good account number and kept sending me back to the bill pay sytem to be rejected again.

Literally have not had power for two nights. PPL, you do one thing. And you do it poorly. I get there were storms. But two nights? So far? And no update as to when it’s coming back on. 11:00 am. 11:00 pm. Now it’s apparently unknowable. I pay my bills on time. I pay the price increases. I deal with traffic issues while you cut half the trees down at the side of the road. Now I have spoiled food in my fridge and freezers leaking in my garage. Good performance should be recognized. As should poor performance.

If there is less stars I will give it to them. Stay way from ppl electric. Scamers and the costumer service sucks

I received an estimated bill that was way higher than any bill I had ever had. A letter was put out by the President of PPL saying it was an error and that it had already been fixed, except mine had never been fixed. Then they had another error where there was a billing delay so I got a 61 day bill. They had never let anyone know about that error. Now I have an astronomical bill and there are no good options. PPL has a monopoly in my area so there isn't even anything I can do, I am stuck with them and their constant mistakes.

I called to add services to my upstairs appartment was terrible customer service from first 2 people they were canceling my main service on fist floor when all I wanted was to add 2 floor to my name finally the 3 girl was able to help me hopefully it will be correct definitely need to get better customer service it’s ridiculous how complicated it’s been 2 days of trying to get this done!!!

Arbitrarily raised rates 3 times in 2022, resulting in a +90% increase in electricity rates.

Well let me tell you I am very upset I called to speak to someone for some electric education. Not only did I wait on hold for 2 hours they told me my estimated wait time was 70 minutes. I waited WELL over the time, I understand high call volume but how do you run a business like THAT. I have to call on my own time and use my work time. Now I personally feel that I wait for someone on hold and expect someone to pick up the phone. But NO YOU CANT GET THROUGH TO ANYONE. VERY FRUSTRATING! So I wasted two hours of my time without zero problems solved I feel as if there should be a policy. No one returns a phone call, cant leave a message. How am I suppose to get my questions answered.

There's probably no point to give a review of a utility monopoly, but the customer service at PPL is notoriously awful. It's been shocking to see how little this company cares about their customers. They even have a scam that starts the moment you call to speak with an agent. A recording (of course) asks you whether you'd like to fill out a survey at the end. I always say yes. And at the end, the agent always says they're transferring me. Then I always get the same recording: "We're sorry. An application error has occurred." Then it just hangs up. This is every time.

I've been with them for years. I'm a single mom with two daughters and one modest income, which is barely survivable as it is. I live in a 135-year-old house that I'm always taping up and spackling and putting plastic on all the windows. I can't afford to replace one window, much less 10. I don't have A/C (I do have one window unit) and I use oil heat. Between January and July, I've given PPL over $7K, which means nearly half of my take home salary every month. And we still have to sit in one room to use an air conditioning unit in the summer and a space heater in the winter. I can't afford to update my home. I will never be able to.

They'll tell you to try all their programs for people like me, and you'll put great effort into applying for them only to be rejected by each. The agent with whom I spoke today, I'll call her Sab (not her name), had a nasty tone from the get-go. I knew this would be an important discussion and I wanted to write down anything important she could tell me. I asked her if I could get her name as she didn't tell me when she answered. This clearly offended her, even though I was very polite and not accusatory in any way (we hadn't even started the call.) She curtly said her name and added, "Now tell me YOUR name, because I want to know who I'M talking to." As if I weren't going to tell her my name. It was an unsettling start.

She could tell I was panicked by yet another turn-off notice. Every month I'm paying at least $1000, and they have absolutely no mercy. I have a small home that's as old as dirt. She explained that I couldn't make another payment online (I do this twice a month) because something automatic kicked in when I was late. She gave me insulting advice like, "Ma'am. [crickets] Ma'am. [crickets] Your house is old. You need to update all your appliances and windows. The air is going in and out around your windows." Thanks, Sab. I had no idea, though I've just told you I've spent years using sealants, plastic wrap, foam, rubber piping, etc.

She "let" me pay half today and I have to pay the other half at the end of next week. After that miserable customer service experience, I found this site, because you can't complain to PPL themselves. Of course. Sab knew this and had zero concern I might take that survey at the end, because she knew exactly what that recording would say. Then looking over other review sites to see whether anyone else had similar experiences, their average is always one star because there's nothing lower. One site I saw had a bunch of obnoxious, snarky responses from their ... I don't know - 'damage controllers.' In one response, they dissected this one woman's bill and her customer service calls, which is a total slap in the face. I can't believe they went to the trouble of trying to humiliate her publicly. She probably doesn't even know. To say PPL Electric is a complete disgrace is being kind.