Absolute joke of a company. Hadn’t received order and Royal Mail hadn’t left me any note so I contacted Premier Retros, after several emails back and forth their reply was “shut up mate and gies peace... Toon meer
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Be careful, 2 orders on 2 separate occasions. 1st order, wrong order received. 2nd order received but faulty, spelling mistake. Will not answer any of the emails, texts or facebook communications.... Toon meer
Ordered a shirt over 3 months ago and finally decided just to ask for a refund today. Thankfully it’s been done. Don’t expect any updates or emails for delays, you need to keep chasing. Zero customer... Toon meer
If a less than one star review was possible then this is what I would leave. Ordered some Scotland attire on the 23rd of April under the assurance would be delivered prior to the start of June. Stil... Toon meer
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Great Service
30£ for the shirt I bought (France away for Euro 2024) was great value. At checkout they state that it will take 21 days to fulfill the order and was fairly spot on with that also. Would recommend.
Not half bad for £30
When my order hadn't arrived after the expected 21 days, I emailed and received a standard response. However, shortly afterwards I received a dispatch email and the shirt arrived today. As suggested I ordered a size bigger and, you know what, for £30 it's pretty good - fit and quality are absolutely fine and I'll happily wear my shirt with pride!
Terrible quality and no customer service
Bought a retro top and the quality was terrible! A button missing on the collar ,a single line of white stitching that was supposed to be an embossed flag and a flag missing from the collar . I emailed with photos and gave them two weeks to reply still not heard anything! I would never use them again DH gate is half the price and twice the quality and takes the same amount of time to arrive ..
Wrong size sent, emails ignored!!
Ordered an XL, received a L. I have attempted several times to contact via email and even Messenger but all have been ignored. I now have a football shirt that is too small and no use to me. A simple exchange is all I wanted. DO NOT TRUST those charlatans to rectify any issues you may have through no fault of your own!!!
Do not order from them !!
Absolute joke of a company. Hadn’t received order and Royal Mail hadn’t left me any note so I contacted Premier Retros, after several emails back and forth their reply was “shut up mate and gies peace” followed by pathetic attempts claiming how they were trying to help me and that I should appreciate it instead of sending them “smart ar$e” replies. Can’t believe they are in business! AVOID
I orderd 30 of January and I only…
I orderd 30 of January and I only received 1 of my 2 shirts its now 3 JULY. I emailed them several times, but after a month I didn't feel like it anymore. I commented several times myself or on Facebook, but nothing.The shirt that did arrive was also damaged. If you want to buy a shirt, look for another site!!!this site is not worth it
URGENT….
URGENT….. premierretros, if you read this can you please reply to my emails!!!! Ordered FEB 3rd, waited for 31 days. It’s now June 23rd and still no top!!!
L Higgott
AVOID
Well quick update finally got back to me after 3 months and multiple emails. They ask to respond URGENT to the automated email which I did about 10 times. They emailed and told me to calm down!!!! Then got a further email to say they thought they had refunded my order after a few days!!!! COMPLETELY CHANGED MY MIND ABOUT THIS 'COMPANY' awful
Decent for a unofficial shirt
Far as I’m concerned for an unofficial shirt, the quality was fairly good. Arrived in less than a month. No problems using the website and for a first timer buying an unofficial shirt I’d like to think it’s pretty good.
Ordered a jersey last august still…
Ordered a jersey last august still didnt come sent an email no response TOTAL SCAM dont buy
DO NOT ORDER
Tried to cancel my order within 1 hour of placing it after reading reviews. I couldn't even select my size on the site so had to put a note on my order. After weeks of ignoring several emails marked URGENT stating I need them to cancel my order they finally emailed back... To say they've updated the size on my order 😂 absolute shambles of a company.
Will be claiming my money back through PayPal as soon as I can.
Came in 24 days I love it the quality…
Came in 24 days I love it the quality is amazing I recommend
Order not delivered after 4 months with no updates
I ordered a kit in January 2024 and as of yet I’ve had no update on the delivery. When I email I get a generic email response. I know they say they are busy but I think they should stop marketing temporarily and fulfill the backlog of orders. It’s getting very annoying the marketing emails I am receiving when I’ve been waiting months on an order with no real update from a person .
Do not order from this company
Do not order from this company. They are frauds! Ordered Dec 30th. Multiple follow ups with no response and no item delivered. absolutely brutal!
Ordered a 97-99 Newcastle United shirt…
Ordered a 97-99 Newcastle United shirt on the 20th feb, order completed on 18th March and it was radio silence from there, multiple emails, the only way to get a reply out of them is opening a case on PayPal which I’m getting a refund. I understand they’re a small company but come on guys.
If I could give this business no stars…
If I could give this business no stars at all I would! Absolutely ridiculous company, a joke, a farce!! I ordered a shirt for my sons Christmas at start of December 2023. I fully expected it to not arrive for Christmas but it did not actually arrive till late January. Size was not suitable so sent it back for an exchange of size because this company do not offer refunds unless faulty or damaged. Needless to say it is now 23rd of April and I still do not have delivery of my exchanged item…quick to take my money though in December. I have emailed them but their customer service is as shocking as their delivery service!
Just received my shirt
Just received my shirt. Took 1 month to arrive but no issues as I wasn't in a rush for it. Received email saying order was placed, then a 2nd email 4 weeks later when it was ready to be shipped. No complaints from me. Shirt (1991 Napoli) looks and fits great (6ft, 95kgs XL ordered).
Shirt arrived
Last year I ordered two shirts which arrived after a month and were great quality.
I was about to think that my recent order was going the same way as all the '1 star review customers'. However, the shirt has arrived, 33 days after being ordered and the quality is superb.
Everyone has had their own experience with Premier Retros but, personally speaking, mine has been positive.
Amazing Quality! Unreal!
I actually can’t believe there’s so many bad reviews. The quality of the kits is unreal, they’re fake obviously, and from China so take a while to get there (mine took around 6-8 weeks-ish) but they’re unreal. I’ve bought 4 different tops from them, all great quality. If you’re after next day delivery etc, then I wouldn’t bother, but it does say when you buy what the expected timescales are.
Do not order from this site
Do not order from this site. No sign of delivery and no response to emails asking for an update, just an automated response essentially telling you not to email them as they don't have the manpower to respond and as such, they won't be responding. Tinpot.
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