Premierretros Reviews 

I would urge customers not to order from this website.
I ordered a shirt on 9th January and the website said delivered within 21 days.
I have still not received it despite emailing them 3 times and still awaiting a reply.
They take your money but don't deliver the goods.
I would've given them no stars if I could.
Shocking customer service

I placed my order on the 11th Feb with the understanding I’d receive it within 21 days as website suggests. It’s been 51 days and counting with no delivery, and after 4 separate emails requesting updates and refunds, I’ve had no response. I have however had an email telling me about their Easter offers. I have no option but to go through my bank to get my money back. If they were struggling with orders I’d have accepted it however to zero communication is completely unacceptable. Do NOT use this company.

I ordered a shirt in December. I expected it to take longer than the 21 days given Christmas etc. However, my order didn’t arrive by March and despite three attempts to contact them, no response other than an automated response. I had no choice then other to contact my bank who credited the cost and Premier Retros then confirmed the reimbursement by an automated email. I suspect that when they deliver it is all fine as per the good reviews but I felt that I should also explain my experience so others are aware. I would obviously not make a further order although I did get a reimbursement (albeit not until I made a formal dispute via my bank).

I think people need to understand that these guys are a 2 man outfit. There are not a huge team. I ordered my husband a vintage 95 Newcastle away top. Great price and the quality when it arrived is fantastic! He’s super pleased with it. Yes delivery was a long time but it states on website it’s 14-21 days, these are working days and it arrived on day 22. For the price you pay I can’t complain. People need to look at shipping t&c’s as it advertises what you get and how long the wait is. Definitely would order again 😃

I only received 2/3 shirts, and when I try to contact them, they don't answer anymore. I have waited since September 2023.

if you’re buying from here have low expectations the delivery time is long yes but if you order a month before you want it you’ll get it delivered when you want and they have some really good stuff tbf only bad thing is some items come creased and it’s a pain to get the creases out
i’ve ordered from here like 4 times haven’t been scammed once so yeh don’t worry about that

DO NOT ORDER!
ordered a top in November it's now March and have not recieved it. I have emailed numerous of times. How can you take someone's money???
Awful!!!!

Ordered on the 10th February 2024, received an email confirmation last Saturday on the 09th March 2024 to say that my order was completed and I received today on the 12th March 2024.

Little Patience, Trust Required and you will receive your order.

This is my 01st Shirt which I have purchased from Premier Retros.

Paul and his Team are Brilliant keep up the great work Guys.

Thank You

Ruman Khan

It started off well but after sending my order back for an exchange I have been totally ghosted with no response after numerous chase emails and no replacement shirt after returning my order. So I am currently out of pocket and without a shirt. I have tried so many times to contact this company and have had absolutely no response since December. Would never use again.

Took money no item received no communication: Ordered from them once before and it was average at best. Decided to give them another shot and they haven’t sent me the item in 2 months. They replied to my early emails, but after complaining the have since ignored numerous more of my emails. 35 quid down the drain. Avoid at all costs, will be making complaints everywhere I can until I receive some sort of refund

Awful.
Placed an order in Nov 2023. Still no word on when or if it will ever be despatched. Multiple emails sent asking for either an update on where my order is or can i have a refund. All ignored. DONT WASTE YOUR TIME OR MONEY WITH PREMIER RETRO

Had same reponse as recent posts to my October 23 order for a Man Utd 1983 shirt. Can’t get past automated email reponse. Would give no stars if I could.

A shame you have to give a minimum of 1 star as 0 is more appropriate. My husband ordered and paid for a shirt at the end of November 2023 as a Christmas gift. He’s attempted to contact by email several times but no reply and still no shirt. He’ll be contacting his bank and Trading standards next about this appalling company.

Bought in December, now middle of February. No response to emails.

Awful company and customer service. Wish I had checked the reviews before ordering. Ordered beginning of dec for a birthday at end of January and still no sign. I have tried multiple times to contact them and no response. Will raise with bank and trading standards

Absolutely terrible service m, I’ve sent 4 emails over the space of 4 week and still not had a reply.

ordered a shirt before Christmas and it still has not arrived and no response to emails except PR is a small 2 man team
my nephew had no Xmas present
I want a refund

Ordered a 1990 Ireland shirt. After which, I read mixed reviews, however nothing to worry about shirt received within timescale and perfect condition as ordered. Very happy and awaiting another shirt also currently.

worst company i’ve ever dealt with.
i’ve reported them to bank and trading standings as placed order and only provided one top ordered.
still waiting a another top.
no replies to emails, despite several attempts.
never order from this site as they can’t provide the goods

I ordered an Forest home shirt, and got a blue Man Utd away shirt. I emailed, but no answer. Now I sent it back (I paid 15 pounds for the shipping back) now im waiting for the right shirt to return.
Still waiting (18/4)
Still waiting 29/5
18/6 - 2024: Now I sent an request on refund to Paul Retro by paypal. Nothing heard yet
Got my money back today