Premierretros Reviews 

This is my first review. Second order. My first order was the Newcastle anniversary shirt. I ordered it and it came within the 21 days as mentioned on the website. Happy days. My second order is the Newcastle away shirt from 95/96. Got to 21 days, hadn't heard anything, chased up and emailed back to advise posted Monday next day delivery, following Monday nothing, so another email, then a reply apologising for the delay and it would be with me in two days. Glad to say it was as ill admit I started to worry after reading other reviews. Both tops are great and happy with my purchases. Next to buy the 95/96 home shirt. Haway the lads!

Ordered in November for Christmas. Nothing arrived. Still nothing. No response to emails. No refund. Grrrrrr.

Absolutely shocking service. Strips take 3+ months to arrive, and that’s if they arrive at all. Use another retro kit website, DO NOT USE THIS ONE.

Ordrred my nephew a strip for his Christmas before the advertised deadline, Heard nothing, emails went unanswered. Two months later after another email complaint, refund put into my bank without as much as an apology. Left a kid waiting on a present that never arrived, Disgusted by it tbh.

The other strips I got were decent quality, but every time I ordered there was always major problems. Not worth the gamble.

Ordered 2 weeks before christmas as i paid for two week delivery, email said processing time for england orders was three weeks have waited 7 weeks and two emails asking where it is and they have just sent me an email refunding my order will make another reveiw/ update when or if that has been received
Edit: have received the refund

So.. I ordered on the 27th December and my shirt arrived today 24th Jan.
I am more than pleased about the quality and delivery of the shirt and I'd like to order again as the price point I think is great.
The shirt came with tags and the material feels and looks quality.

In line with other reviews, I didn't get any kind of confirmation or order number until the item was sent out for delivery which did make me start to think about emailing for a heads up however I can't lie I am more than happy with what's just turned up!

WORTH THE WAIT GREAT PRODUCT came within the time it said it would and is excellent condition I guess it doesn’t work out for some but it is definitely worth ordering as when it comes it’s in perfect condition and is definitely worth the wait

A bunch of you that are looking at this now are probably thinking one of 2 things, should I just go for it or worried because they've heard nothing back from the page. I first read through the other reviews on Christmas day and was skeptical about buying the tops in the site, I just went for it and bought 2 ireland tops. On the site itself it states that it could take up to 14 postal days so I was fine with that. About 2 days ago, I was worried that I'd been scammed or thar it just never went through, but sure enough they arrived today. The quality of these jerseys feels just like the actual thing and they even include tags on the items to make them look more authentic. All in all. The support side of things wasn't great, but the products themselves have made up for the waiting time. If you don't mind the wait, go for it. I'm ready to buy more

Great fantastic said they deliver within 28 days and the savings made buying from them well worth the wait , good communication thanks again

I only got 2/3 of my shirts, and when I contacted them, they said that they were going to look closer at them, but they stopped answering my emails. I have waited on my shirt since september.

Ordered on 22nd Nov,they responded to an email a few days before xmas stating he has a bk order stuck in transit and wouldnt be with me by xmas...still waiting and no response/updates via email 😒

I ordered a top in November and no word from the company, no response via email or phone number to contact.

Company is a scam who won't refund so you'll have to contact your bank to report.

Scam. Would give 0/5 if I could. Emailed premier retros @ gmail. com dozens of times, messaged on Facebook and instagram. Nothing. Nothing after the money was taken. Clearly a scam - don’t use it.

Will continue to hound via email to push for a response or at the least, block their inbox.

Avoid! I ordered a shirt on the 5th October and STILL no sign of it. The customer service is non existent and I’ve given up hope of either receiving a shirt or getting a refund. I’ve emailed for updates and have asked for a refund but haven’t received a response.

Go elsewhere unless you want to lose your money.

Joke of a company don't waste your time with them

Ordered on the 28th of November despite the reviews on here as finding the fluminese 08 kit anywhere has proven difficult. Estimated delivery time was 14 days & guaranteed before christmas. It’s now the 11th of Jan and there’s no sign of it and have recieved no response to email. I knew the risks so can’t really complain but would say avoid ordering if you are looking to recieve actual goods in exchange for your money.

Fantastic Service as Always.Have ordered over 10 Shirts over the years and they are Fantastic Quality from the Branding to the Colour perfect Replica.⭐️⭐️⭐️⭐️⭐️⭐️

No reply form the shop... emailed already 20 times

Everything about my experience has been appalling. I ordered a shirt from this site 4 months ago and when it eventually arrived it was the wrong shirt. I returned it as instructed and a month later the replacement hadn't arrived.

After wrongly claiming it hadn't been returned then realising their mistake when I sent proof of the tracking receipt they assured me the shirt I originally ordered would be with them within the week and dispatched quickly. That was 2 months ago and since then they have totally blanked all attempts to get in touch. This is a huge disappointment as it is a site that really appealed to me and I am not usually the kind of person to leave a bad review (and I was happy to give the benefit of the doubt to the original mistake) but I can honestly say this is among the worst customer service I have ever experienced given the first mistake and now ignoring multiple emails over the last 2 months and the 1 star is 1 more than they deserve.

Ordered a shirt on the 21/11/23. Website stated orders placed before 28/11/23 would be guaranteed in time for Christmas. It’s the 9th of January and I am yet to receive my order. I have sent several emails asking for an update about my order but there has been no correspondence from Premier Retros. I have also messaged their social media pages. This company is not fit for purpose and their customer service is abysmal. I will be contacting trading standards if my order doesn’t arrive within the next week.

Ordered a shirt on the 17th November emailed on the 11th of December for a update on order no answer to my email sent ten emails since with no reply at all got in touch with PayPal yesterday 9th of January for a refund and just received a email from Premier retros saying I'm getting a refund this is the second time I've tried to order from Premier retros now both with the same outcome refunds I didn't think I would get burnt twice more fool me