Premierretros Reviews 

Placed an order on the 15th of December for a Christmas present for my dad fully aware it might not arrive in time but the level of professionalism he has shown is shocking with regards to my order and many others is not acceptable, if you are reading this review and others DO NOT buy from his website as he is a scammer , I will now have to call up my bank to try and get my money back that I went out and hard earned for Christmas presents .

Ordered on the 4th December, fully aware that I may not receive by Christmas. However I at least expected delivery by now. I have reached out to this company on multiple occasions and the fool Paul Retro on Facebook who owns the company, and still to this day I've had no correspondence.

This company is an absolute shambles, I like to give companies the benefit of doubt, however this is just such poor form from Paul.

If I were you and you've ordered from Premier Retros I'd contact your bank and raise a chargeback claim.

Company is run by a fool who clearly has no business acumen.

AVOID! Been waiting 2 years for a shirt and no refund. Dodgy scam site from a guy who gets his friends to write positive reviews

Ordered on 26th November for "guaranteed" delivery before Christmas, received no confirmation email, and no response to any email thereon. Put in a refund request through Paypal, responded next day, lmao, next man is a joke, avoid Premier Retros like the plague and pay more for better quality somewhere else that knows how to run a business instead of this circus.

Awful customer experience. Placed an order on 24th November which was "guaranteed" to arrive in time for Christmas. I left it until the 16th December to send an email chaser as I had not heard anything and had not received anything. I did have a reply the next day saying that it would be "likely to be dispatched" on the 18th for midweek delivery. I then heard nothing again until the 20th when apparently the order had been completed and dispatched. Fast forward to now and I have still not received anything despite guaranteed Christmas delivery.

I requested a refunded on 23rd December as i then safely assumed it would not arrive in time (as it was supposed to be a gift i had to scramble around last minute for something else instead). I have only just heard back about this now despite many chasers, and this is the response I received, copied and pasted..

"Im no scammer pal, all payment methods are 100% secure and I have completed over 35k orders!!
Your order was unfortunately delayed by customs and outwith our control. It is here now but as your being nasty and rude, you will be be refunded immediately.
My sole purpose during this very busy period is to complete orders, not to answer the same daily emails from impatient customers. I am dealing with 5x normal order volume with 2 members of staff. I’m not JD sports mate we are a very small business.
99% of all orders made in November were completed in time for Xmas.
No doubt you’ll be leaving a negative comment in trustpilot anyway, crack on pal. It makes no odds to me as I know how good my service is."

Just to confirm I was never "nasty" or "rude". An example email from me to prove this - "At this point I do not believe my order is going to arrive prior to Christmas. It has not arrived and I have not heard anything back from you. I would therefore like to request a refund as soon as possible."

All they needed to do was be honest and up front about the delay I would have accepted it, but the complete lack of response and now putting the blame on me is ridiculous. Literally unbelievable how unprofessional this company are, avoid like the plague.

Ordered on 19th November. No answer to emails requesting when it would arrive after 28 days. The Shirt arrived on Christmas Eve in the wrong size, received a medium instead of XL!!
So disappointed. It was a Christmas present for my husband.
I emailed on 24th December and asked for a replacement but no correspondence what’s so ever so far!
I would avoid at all costs! No customer service shocking

Avoid avoid avoid..ordered on Nov 12th to ensure delivery for Christmas, received an email that day to say my order was being processed. Have heard nothing since, despite emailing and facebook messaging. Money gone from my account though.
Very disappointing.

Just bought the hamburg shirt absolutely top quality as always, I do recommend buying shirts from Premier retros

Item bought on 11th December, no email nothing about my transaction, still waiting!!

Ordered a Bulgarian shirt for my dad for Christmas on the 25th of November and it arrived today. The shirt if good quality however it doesn’t look like a large it looks more like a medium and we only got an update when it was posted so the communication was a little bit poor. But overall I am happy and me and brother like it very much. I am definitely considering ordering another shirt form here again for me aswell!!

Placed order on 28th November in line with Christmas delivery window (assuring delivery for Christmas) no order dispatch, no reply to two emails asking for an update… stay clear!!

Just bought another 2 shirts celtic bumble bee celtic cup final top fantastic quality and service

Order never arrived, don't reply to any emails and no other way to contact them...Scam , take payment then nothing..stay well clear of premier retros

Received my item in the time stated on website and good quality item. I emailed for an update on delivery as I was worried after reading reviews and got a quick response

Excellent quality and good price.
I was a bit dubious after reading some reviews, however ordered as they looked the best replica shirts our there. Everton shirt arrived which took about 5 weeks. It's great quality and very precise replica of original which I remember fondly. I would definitely recommend this company, just need to be prepared to wait for it like everyone says. I have to admit there is zilch customer service as I received no reply from an email I sent after 4 weeks and there is no phone number but I think after a second email at week 5 (as I was about to move address so was getting desperate) the shirt came two days later. Maybe they do read chasing up emails so that might be worth doing to get them moving. But now I have purchased would absolutely recommend.

Good news 1st. I have received my order. Its great quality and after 3 months wait they were kind enough to send me a mystery shirt from the same team which was great.

When I placed my order there was no confirmation email or customer number. I contacted by email a week after the month delivery date to which there was no reply. When they did eventually reply they stated they were out of stock. 2 months later they finally chased it up and because of my wait they sent a 2nd mystery shirt from the same team which I am grateful for.

So although it was a poor start. They were nice to amend the situation and compensate me for it. I'd recommend but be prepared for a long wait and they won't always reply to emails you have to keep pushing.

Placed order no confirmation. Have emailed company to ask why still waiting for a reply or acknowledgement of order. Have now requested a refund due to no confirmation and money taken from my account again awaiting a reply.
I suggest looking to find items elsewhere where there is a customer service and guarantee of items.

Received after a month but super good quality and a nice experience thank you so much. 🫡

Ordered a shirt over 3 months ago and finally decided just to ask for a refund today. Thankfully it’s been done. Don’t expect any updates or emails for delays, you need to keep chasing. Zero customer service. Hugely disappointing not to get what I ordered. If you want certainty and good customer service then stay away from Premierretros and find another supplier. Only positive is I’m not out of pocket😢