Efficient and straightforward ordering. The product was very well packed for despatch, which is a sign of a company which has both pride in its products and respect for its customers.
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I purchased some champagne truffles in the half price sale and even though a bargain I'd planned to have one a day and make them last .They arrived at ten thirty and had gone by midday need I say anym... Toon meer
Paid £42 to buy the Hot Cross Bun Easter egg direct and saw it later on Ocado for £13 (marked down from £26). The egg doesn't taste of hot cross buns and it's tiny - approx the size of the smallest Ca... Toon meer
Amazing. Point to note, when ordering for delivery to Europe can be complicated, due to customs needing details provided to courier, maybe Prestat can look into this. We are new and loyal customer go... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Prestat, acquired by Domori in 2019, was founded in 1902 by the legendary inventor of the chocolate truffle himself, Antoine Dufour. Amongst the oldest British chocolate brands, Prestat is a longstanding supplier of the Royal Household and has been granted two Royal Warrants, by Her Majesty Queen Elizabeth II and Queen Elizabeth The Queen Mother. Prestat is the largest London based chocolate producer, recognised for its creative recipes, whimsical character, and colourful packaging.
Contactgegevens
Unit 8 Powergate Business Park, NW10 6PW, London, Verenigd Koninkrijk
- ecommerce@prestat.co.uk
- prestat.co.uk
4,3
Uitstekend
224 reviews
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STILL WAITING FOR DELIVERY!!!!
5 december 2022
Come on Royal Mail - sort yourselves out!!
Ordered one of the Hampers 11 days ago and is still showing on Royal Mail website as "The item is on its way to Royal Mail - 25th November 2022. The Sender has advised us they're preparing your item." This must be as frustrating for Prestat as it is for me. Kindly offered a replacement courier service, but I don't wish to pay for delivery. I wonder what would have been inside the Hamper?? Merry Christmas!
5 december 2022
Antwoord van Prestat
Dear Philip,
I'm sorry to hear your hamper is taking longer than expected to get to you.
I can see our team packed and dispatched your hamper the same day you placed your order - however I'm afraid to confirm that the information we have given you by email is correct to the best of our knowledge.
With the strike action, collections are being cancelled or delayed due to our local depot being unable to go through the backlog of order there and with local businesses.
Our own driver went to drop off Black Friday orders to speed up the process, and we have seen that there are delays in scanning parcels and updating tracking numbers across the board, which is resulting in parcels being marked as "being on their way to Royal Mail".
The strikes, and the consequences of them, have been widely reported on, and we do offer an alternative carrier option at checkout.
In this specific case, we would be happy to re-send your parcel with DPD or DHL, please feel free to respond to our last email to you to discuss whether this would be of interest to you.
Thank you for your patience,
Kind regards,
Marie
Elegance and deliciousness
Elegance and deliciousness. A beautiful box, containing a selection of wonderfully indulgent chocolates. Hard to see how it could be improved.
26 oktober 2022
Prestat make delicious chocolates and…
Prestat make delicious chocolates and they ship them from UK to US. Highly recommend them.
1 november 2022
Fabulous box of traditional chocolates
Fabulous box of traditional chocolates, which have a beautiful selection of flavours that taste luxurious and delicious.
12 november 2022
Antwoord van Prestat
Dear Barbara,
We're so happy to hear you loved the flavours of the chocolates in your Jewel box!
Kind regards,
Marie
These chocolates are delicious
These chocolates are delicious. Always a fan of rose and violet creams, since my days when I was one of the employees at south molten street store in 1970’s. My order of yummy chocolates arrived safely and earlier than than expected, savouring every one I eat. A comment to work on the gift box is lovely, but certainly too much packaging for the environment, please consider how that can be dealt with in future. The bergamot and earl grey chocolate bar is superb, still wanting more. The flavours are wonderful. I will buy some more when I am able. Thank you.
9 november 2022
Carry on providing the very best of the…
Carry on providing the very best of the best chocolate!
I think you are the last company to make chocolates a real treat!
Expensive? Yes…… but you get what you pay for!
5 november 2022
Never received my product
23 oktober 2022
Antwoord van Prestat
Hi Karen,
I've had a look at your order and I can see that it is being returned to us from the Memphis FedEx hub, and is on its way back to you.
I will be placing a replacement order today, and hopefully it will be with you as soon as possible!
Please reach out to ecommerce@prestat.co.uk if you have any questions or queries,
Kind regards,
Marie
Amazing gift for a loved one.
The chocolates are absolutely amazing and the presentation of the boxes are pretty special too. They make a perfect gift for anyone only wish there were more chocolates to enjoy!!!
26 oktober 2022
the best chocolates in the world !
20 oktober 2022
Antwoord van Prestat
Dear Nicholas,
Thank you for your review, we're so glad you loved your chocolates!
Kind regards,
Emily
Antwoord van Prestat
Dear Alicia,
We're very humbled by your review, thank you so much for the 5 stars!
Be sure to say hit if you're ever in London!
Kindest regards,
Emily
Top Class Chocolate and Packaging
I shared a box of Prestats with my people in my office and we all loved them! I won't be sharing next time! Tom.
3 maart 2022
Review zonder uitnodiging
Ordered two boxes of chocolates on…
Ordered two boxes of chocolates on Black Friday using a discount code which made the price reasonable. The delivery was quick and packaging was great. Always loved Prestat and was looking for a special treat for Christmas so really pleased with the whole process of ordering via the website and the fast efficient delivery. Well done
8 december 2020
Review zonder uitnodiging
No Easter egg for us
I ordered an Easter egg on 1 April 2020 for delivery for Easter (11 April at the latest). Sadly Prestat used Royal Mail and I did not receive the egg in time. So disappointing. Addionally the card was written in upside down - a total lack of care. And Prestat's response - "they are not responsible for Royal Mail not delivering in time"...... thanks (not) Amanda. No apology or acknowledgement that it would be disappointing to buy (an expensive) Easter egg that does not turn up in time. Prestat chooses to use Royal Mail ......I won't shop again with Prestat. Arrogant and uncaring.
16 april 2020
Review zonder uitnodiging
Overcharged and Rude
I recently bought 5 boxes of chocolates from Prestat. The cashier over charged me and I noticed when I got home.
To be fair when I called she said that she would refund.
I returned and was met by a very rude woman who it seems that it was a big inconvenience to her to refund me the money.
I like their chocolate but the compounded experience - overcharged + rude - has left me with a bitter experience.
5 augustus 2015
Review zonder uitnodiging
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