Saving the environment from paper waste is something that's paramount. Digital gift cards like prezzee made me believe the world is advancing in saving the human race.... My favorite is the prezzee sm... Toon meer
Bedrijf heeft geantwoord
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There was a problem with the email delivery of an e-gift card I purchased. I sent an email to prezzie, which was actioned overnight and my e-card was delivered the next day. I couldn't be happier with... Toon meer
Bedrijf heeft geantwoord
I had an amazing experience thanks to Princess C. Her customer service was truly outstanding from start to finish. She was incredibly attentive, friendly, and went above and beyond to make sure everyt... Toon meer
Bedrijf heeft geantwoord
I had a lovely person help my today there name was Arsenio I just want to say they helped me right away so quickly with my issues I definitely give Arsenio a very high star rating if I could 100 Ve... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Prezzee Digital Gift Cards makes buying, sending, storing and redeeming digital Gift Cards easier than ever before! Shop online today for the best present!
Contactgegevens
9 Castlereagh Street, 2000, Sydney, Australië
- +61 1800 940 868
- help@prezzee.com.au
- prezzee.com.au
4,6
Uitstekend
6K reviews
Geen gegevens bekend over review-uitnodigingen
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Zo gebruikt dit bedrijf Trustpilot
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pretty disappointing
Hotels.com was pretty disappointing. Very bad customer service. Chemist warehouse couldn’t scan barcode so now have to try and use voucher online. Couldn’t use in Coles online, only in store which was disappointing. Not consistent. Wouldn’t use again
1 mei 2026
Review zonder uitnodiging
Antwoord van Prezzee AU
Hi Kelli,
Thank you for your feedback. We are truly sorry to hear about your disappointing experience with your gift cards.
Please note that specific redemption instructions, such as Coles cards being in-store only, are displayed when you access and swap your gift card. Unfortunately, we cannot change or alter the terms and conditions set by individual brands.
We want to make sure your remaining cards work smoothly. We have sent you an email under ticket number 3493355, please reply directly to it so we can assist you with your Chemist Warehouse and Hotels.com vouchers.
Was unable to access a gift card
Was unable to access a gift card as I did not try to activate it in over a year of receiving it. Princess responded to my request very quickly and resent the gift voucher for me to activate.
28 mei 2026
Review zonder uitnodiging
Antwoord van Prezzee AU
Hi Lauren,
Thank you so much for the compliment about Princess!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
I was very lucky to talk Claivery
I was very lucky to talk Claivery, knowledgeable, polite and experienced agent.
Claivery was very patient and sorted out my issues.
Thank you very much.
27 mei 2026
Review zonder uitnodiging
Antwoord van Prezzee AU
Iryna,
Thank you so much for your kind feedback!
We’re very happy to hear that Claivery was able to assist you with patience, professionalism, and expertise while resolving your issue.
We’ll be sure to share your lovely comments with Claivery and the team. Thank you again for choosing Prezzee!
Refund processed smoothly
Excellent customer service from Prezzee. I had mistakenly purchased an Australian card for someone in New Zealand, and upon request, the refund was processed quickly and smoothly. Thank you for the prompt and helpful support.
27 mei 2026
Review zonder uitnodiging
Antwoord van Prezzee AU
Hi, there! Thank you for your wonderful feedback! We're delighted to hear that you had an excellent experience with our customer service team. We're glad we could assist you quickly and smoothly with your refund request. If you ever need further assistance, please don’t hesitate to reach out. We appreciate your kind words and look forward to serving you again.
My Prezzee gift card wasn't in My Wallet, but they fixed it straight away
I had a problem with the Prezzee gift card not showing up in my Wallet. I sent a message through to the Help Desk and Ethan jumped onto it straight away, and it was all fixed.
Great customer service, and now I'm off to spend the gift card. Very happy
27 mei 2026
Review zonder uitnodiging
Antwoord van Prezzee AU
Hi John, thank you for sharing your experience! We're pleased to hear that Ethan was able to resolve the issue with your Prezzee gift card promptly. It's great to know you're happy with our customer service. Enjoy spending your gift card, and feel free to reach out if you need any further assistance!
She knows what my problem is thank you
She knows what my problem is thank you
27 mei 2026
Review zonder uitnodiging
Antwoord van Prezzee AU
Hi, Marites! Thank you for your feedback! We're glad to hear that our team understands your needs. If there's anything more we can do to assist you, please don't hesitate to reach out.
Thank goodness for Dianne Abaca
Thank goodness ! A company that still offers human contact and customer service representatives.
I was fortunate enough to be connected with a lovely lady, Dianne Abaca and she was absolutely brilliant. She was kind, patient, extremely helpful. Im middle aged and not great with technology. I suffer with extreme anxiety, so being able to sort difficulties out with a humanbeing and not simply AI is one of the best things this company has to offer. That, and their customer service crew.
Thank you so much Dianne Abaca. You were brilliant.
27 mei 2026
Review zonder uitnodiging
Antwoord van Prezzee AU
Hi Margo,
Thank you so much for your heartfelt feedback.
We’re truly grateful you took the time to share your experience, and we’re so pleased to hear that Dianne Abaca was able to assist you with kindness, patience, and understanding.
We understand how important it can be to speak with a real person when needing support, and it means a lot to know that Dianne helped make the experience easier and more comfortable for you. We’ll be sure to pass your lovely words along to her and the team.
Thank you again for your support and for choosing Prezzee.
Great customer service
Arsee was very polite and helpful when tracking down my gift 🎁 card as I sent it to the wrong email address!!
It only took a little time and my gift card was in my Prezzee wallet.
Thank you Prezzee and Arsee for your help 🤗
24 mei 2026
Review zonder uitnodiging
Antwoord van Prezzee AU
Hi Lesley,
Thank you so much for your lovely feedback!
We’re delighted to hear that Arsee was able to help track down your gift card and get it into your Prezzee wallet quickly after it was sent to the wrong email address.
We’ll be sure to pass your kind words along. Thank you again for choosing Prezzee! 🤗
Rita was exceptional
Rita was exceptional. Fast and prompt. Resolved issue perfectly.
25 mei 2026
Review zonder uitnodiging
Antwoord van Prezzee AU
Hi Kayla,
Thank you so much for the compliment about Rita!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Really thanks
Really thanks . You guys solve my problem. I’m so glad you one more time thanks
24 mei 2026
Review zonder uitnodiging
Antwoord van Prezzee AU
Hi Har,
Thank you so much for your kind message, it really means a lot to us!
We’re so glad we were able to help resolve your problem. Your appreciation truly makes our day.
If you ever need anything else, please don’t hesitate to reach out, we’re always here to help!
Excellent m fast n very friendly…
Excellent m fast n very friendly customer care I hv received from Joy
Absolutely amazing
24 mei 2026
Review zonder uitnodiging
Antwoord van Prezzee AU
Hi Jubyra,
Thank you so much for your kind words!
We’re thrilled to hear that you had such a great experience with Joy, fast, friendly, and amazing service is exactly what we strive for.
We’ll be sure to pass your feedback along to Joy, it will definitely make their day!
If you ever need any assistance again, we’re always here to help.
Antwoord van Prezzee AU
Hi Greg, thank you for your kind words! We're delighted to hear that you found our support team very helpful. If there's anything else you need, please feel free to reach out. We're here to assist you!
Great service .
Great service .
2 am in the night solving the problem .
Wish many people can proceeded service like that .the life is easy
24 mei 2026
Review zonder uitnodiging
Antwoord van Prezzee AU
Hi Gagan,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Antwoord van Prezzee AU
Hi josephine,
Thanks for reaching out!
We take your feedback seriously and are actively working to resolve these issues promptly.
We appreciate your comments and time already invested perhaps to assist us in reviewing what’s gone wrong here, could you provide more information about the issue you're facing here?
If you have any questions, concerns, or suggestions, please let us know. Our channels are available 24/7!
I got helped to find a fix
I got helped to find a fix, start to finish , it’s was wonderful, thank you lindly
23 mei 2026
Review zonder uitnodiging
Antwoord van Prezzee AU
Hi there,
Thank you so much for your kind words, we’re delighted to hear that you had a wonderful experience!
It’s fantastic to know that Lindly was able to assist you from start to finish and help find a solution. We’ll be sure to pass along your feedback, it will definitely make their day.
If you ever need anything else, please don’t hesitate to reach out. We’re always here to help!
I find this app very useful for sending money to my grandchildren
I find this app very useful for sending money to my multiple gra
23 mei 2026
Review zonder uitnodiging
Antwoord van Prezzee AU
Hi Colin,
Thank you for your kind review, we’re really glad to hear you find the app useful for sending money to multiple recipients. That’s exactly what we aim to make simple and convenient for you!
If you ever have any suggestions or need assistance, feel free to reach out, we’re always here to help.
It is a scam
After getting through the AI bot, Andy was responsible for helping me. I have never experienced a more unpleasant interaction with someone who is supposed to help you. Is this just a scam?
23 mei 2026
Review zonder uitnodiging
Antwoord van Prezzee AU
Hello Kim, we're sorry to hear about your experience and take your concerns seriously. We've requested your details via Trustpilot so our team can assist you directly and resolve this matter promptly. Thank you for bringing this to our attention.
To bloody hard swapping from one card…
To bloody hard swapping from one card to another not been able to get cash out not very user friendly
22 mei 2026
Review zonder uitnodiging
Antwoord van Prezzee AU
Hi Neil, we’re sorry to hear that you found the swapping process difficult and not user-friendly. That’s certainly not the experience we want for our customers. We weren’t able to locate your details from the review, so we’ve sent a request via Trustpilot asking for a few more details. Once we receive them, we’ll be happy to look into this and assist you promptly.
Subpar system that doesn't work.
This company is a nightmare to deal with their system is sub par they will leave you at the bowser you cannot rely on what their app or system says and they do not care about the headache it can caus weeks of trying to get assistance and they repeat the same moronic oh we dont know whats wrong but we took the money and cannot see anything where it was spent how it was spent or even when it was spent ...... seems like a 8 year old got good at Ai prompting id stay away if you need the system to actually work or be functional.
22 mei 2026
Review zonder uitnodiging
Antwoord van Prezzee AU
Hi Peter,
We're sorry to hear about your experience and understand how frustrating this situation has been, particularly after the issues you encountered when attempting to use the fuel card.
We appreciate you taking the time to share your feedback. We acknowledge your concerns regarding the conflicting information you've received, and we are currently reviewing the matter further. To assist with our investigation, we have also reached out to our brand partner to obtain additional redemption information so we can better understand what occurred.
We will be sending you an update via your existing support ticket (#3464787) shortly, including a request for some additional details that may help us progress the investigation and work towards a resolution.
Thank you for your patience while we continue to look into this matter.
Best Customer Care experience
Short wait time, and Mar was one of the best customer care people I've ever dealt with. he was clear and concise, and happy to go over things a second time if need be to make sure i understood what i needed to do
21 mei 2026
Review zonder uitnodiging
Antwoord van Prezzee AU
Hi, Quenti! Thank you for your wonderful feedback! We're thrilled to hear that Mar provided such clear and helpful service. It's great to know he made sure you had everything you needed. If you need any more assistance, feel free to reach out!
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