ProBikeKit (New Zealand) Reviews 

755
•
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

It's hard to navigate the options as prices, sizes, and colors fluctuate constantly. While there are plenty of decent discounts, it's difficult to see what's actually available.

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

I brought a very expensive pair of wheels , paid gst at purchase time, only to be charged again at NZ customs, simply because Probike didn’t attach a gst invoice to parcel. Over the past two weeks,the... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Gr8 service with good communication. Only had trouble with the freight app not working properly but thought it would be long delivery time with covid and worker shortages. Delivery was 3 weeks but sti... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Fantastic products and great prices. Delivery is usually very fast too. They get things packaged and on their way quick smart. They stand behind their products too. Iv had a couple of minor iss... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Fietsenwinkel
  2. ook in
  3. Fietsaccessoirewinkel
  4. Sportwinkel

Informatie afkomstig van verschillende externe bronnen

ProBikeKit - Official stockists of Shimano, Campagnolo, Fulcrum, Vittoria, and more, helping you perfect your ride for over 18 years


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

755 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,2

Alle reviews

(755)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Beoordeeld met 5 van de 5 sterren

Easy to order

Easy to order
Easy access to reviews of product
Streamlined billing platform

23 november 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Beoordeeld met 5 van de 5 sterren

Quick and easy checkout process

Quick and easy checkout process. The right sizes in stock!

18 november 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Beoordeeld met 5 van de 5 sterren

Heaps to choose from

Always a great selection to choose from, good prices and an easy check out system.

15 november 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Beoordeeld met 4 van de 5 sterren

I found what I was looking for and it…

I found what I was looking for and it comes in a larger size

11 november 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Beoordeeld met 5 van de 5 sterren

Easy process

8 november 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Claire

Beoordeeld met 5 van de 5 sterren

Shoes

Good service, just wanted to email to see if the shoes can be a different colour?

5 november 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Claire

Beoordeeld met 4 van de 5 sterren

Easy online shopping

30 oktober 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Beoordeeld met 1 van de 5 sterren

Slow delivery

Slow delivery, tracking unusable does not give accurate location or update
Will not use probikekit again.
Still don't have my order nor do I know where it is

25 oktober 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

I am sorry to hear of this issue.

I do want to assist and get this issue resolved and I am confident I can.

Please can you sign into your account to view the message I have just sent you.

I will be able to get this sorted.

Kind regards,
Sam

Beoordeeld met 5 van de 5 sterren

Really good selection of items to…

Really good selection of items to choose from and very easy checkout process thank you

25 oktober 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Beoordeeld met 5 van de 5 sterren

Easy to order process and to.setup for…

Easy to order process and to.setup for a first time client

22 oktober 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Beoordeeld met 5 van de 5 sterren

Easy

Easy, no hassle and good product range

20 oktober 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Claire

Beoordeeld met 3 van de 5 sterren

I really struggled to get the site to…

I really struggled to get the site to work, it took about five goes

16 oktober 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello Stephen,

Thank you for leaving your review.

I am sorry to hear that you have had an issue with navigating the website.

I have sent you a message to your online account with a further update on this.

Regards,
Jane

Beoordeeld met 1 van de 5 sterren

Worst online shopping experience ever.

Worst online shopping experience ever.

Ordered a pair of DMR Vault pedals - they sent me a Thompson seatpost! I mean honestly how can they mistake a seatpost for a pair of pedals

The item was so badly packaged that it was close to falling out of the box when the courier dropped it off.

Return instructions were misleading as they used a combination of IM's and Emails and so I returned the goods ( didn't notice the instructions imbedded in a IM).

Goods apparently haven't tuned up back in the UK, so I'm out close to $200.

Not a great experience and I have done a lot of online shopping from the UK, US & Europe over the years ( Wiggle/Chain Reaction/ BackCountry etc) and not once has this happened.

14 oktober 2022
Review zonder uitnodiging
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello John,

Thank you for your review.

I am so sorry to hear that your order had been dispatched incorrectly and for the issues encountered with your recent return. I fully appreciate the frustrations caused and I wish to take a moment to apologise for this.

I have contacted you via your account, to assist you further with this matter. Please see this message at your convenience.

I look forward to getting this resolved.

Kind regards,
Amy

Beoordeeld met 5 van de 5 sterren

ProBikeKit, your one stop shop

I always buy my cycling kit through ProBikeKit NZ. The best price with a good shipping timeframe. 100% recommended.

11 oktober 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Beoordeeld met 5 van de 5 sterren

Great price.

11 oktober 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Beoordeeld met 5 van de 5 sterren

Too easy

Clear, easy website. Liked being a guest !

8 oktober 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Beoordeeld met 5 van de 5 sterren

Road bike shoes

Easy to navigate... had what I was looking for and at axfairly reasonable price.

Great site with good choices.

5 oktober 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Beoordeeld met 4 van de 5 sterren

Delivery pending

Very happy so far however will wait until the item has arrived

2 oktober 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Beoordeeld met 5 van de 5 sterren

Found exactly what I was looking

Found exactly what I was looking for at a sharp price. The transaction only took a matter of minutes. Much to like about all of this!

30 september 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

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