ProBikeKit (New Zealand) Reviews 

755
•
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

It's hard to navigate the options as prices, sizes, and colors fluctuate constantly. While there are plenty of decent discounts, it's difficult to see what's actually available.

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

I brought a very expensive pair of wheels , paid gst at purchase time, only to be charged again at NZ customs, simply because Probike didn’t attach a gst invoice to parcel. Over the past two weeks,the... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Gr8 service with good communication. Only had trouble with the freight app not working properly but thought it would be long delivery time with covid and worker shortages. Delivery was 3 weeks but sti... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Fantastic products and great prices. Delivery is usually very fast too. They get things packaged and on their way quick smart. They stand behind their products too. Iv had a couple of minor iss... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Fietsenwinkel
  2. ook in
  3. Fietsaccessoirewinkel
  4. Sportwinkel

Informatie afkomstig van verschillende externe bronnen

ProBikeKit - Official stockists of Shimano, Campagnolo, Fulcrum, Vittoria, and more, helping you perfect your ride for over 18 years


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

755 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,2

Alle reviews

(755)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Went to use a discount code and…

Went to use a discount code and discovered it had expired less than an hour before. Why did it have an expiry date?

21 december 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello David,

Thank you for taking the time to leave your review.

I am sorry that you have faced this issue with your order, I have investigated your issue and sent a message to your account, please see this when possible.

I look forward to resolving this for you.

Kind regards,
Liam

Beoordeeld met 5 van de 5 sterren

Transaction process like a well oiled chain!

Easy process from finding product to purchasing. Great prices.

20 december 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Beoordeeld met 5 van de 5 sterren

Great site

Great site, easy to use and find what we need.

26 november 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Beoordeeld met 5 van de 5 sterren

Great price and quick shipment in well…

Great price and quick shipment in well packaged delivery.

9 december 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Beoordeeld met 4 van de 5 sterren

Where are you based

Where are you based? I believed that I was dealing with a company here in NZ.

11 december 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Beoordeeld met 5 van de 5 sterren

Fast and easy

6 december 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Beoordeeld met 5 van de 5 sterren

Ease to get around site and response…

Ease to get around site and response time for email

3 december 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Beoordeeld met 5 van de 5 sterren

Great choice and value

3 december 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Beoordeeld met 4 van de 5 sterren

Well laid out website

Well laid out website, fair range and selection of product. Pricing average.

1 december 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Beoordeeld met 5 van de 5 sterren

Excellent service

Always good service from probike

30 november 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Beoordeeld met 1 van de 5 sterren

NOT BASED IN NEW ZEALAND

This company has a New Zealand (.co.nz) website address but DON'T BE FOOLED. They're not a kiwi company and the products come from overseas. That being said, the pricing was good and the product came through but obviously took a lot longer to arrive than if purchased locally. It wasn't clear that they weren't local.

9 november 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello Tristan,

Thank you for taking the time to leave your review.

I am so sorry to hear that you have faced some confusion on our website. I have sent a message via your account, to assist you further with this matter.

Please see this message, at your convenience.

I look forward to resolving this for you.

Kind regards,
Liam

Beoordeeld met 5 van de 5 sterren

Fast & Easy

Good quality products and ease of access

29 november 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Beoordeeld met 5 van de 5 sterren

Plenty of options decent discounts

Plenty of options with pretty decent discounts though difficult navigating the price-size-colour system with them fluctuating a lot and difficult to get an idea of what’s available.

28 november 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Charlotte

Beoordeeld met 5 van de 5 sterren

Always easy to order

28 november 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Charlotte

Beoordeeld met 5 van de 5 sterren

Ordering process.

Very fluid ordering process.

28 november 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Charlotte

Beoordeeld met 5 van de 5 sterren

Quick and easy

27 november 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Charlotte

Beoordeeld met 3 van de 5 sterren

Change or Address

I had to go through the change of address and the software on my phone did not want to easily allow me to do that; it kept on holding my old address when I had overtyped my new address; took about 15 mins of messing around, restarting before it would work. Otherwise the website to review and decide the purchases was easy

27 november 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Thank you for taking the time to leave your review.

We value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Kind Regards,
Amy

Beoordeeld met 5 van de 5 sterren

Great range and prices

Great range and prices. Super easy process to buy on line

25 november 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Charlotte

Beoordeeld met 3 van de 5 sterren

The price was good but the shipping…

The price was good but the shipping cost was odd. Two items were free but a 175gm jacket was $30. Hence I cancelled the jacket

25 november 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello

Thank you for taking the time to leave your review.

We value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Kayleigh

Beoordeeld met 5 van de 5 sterren
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact our Customer Services Team, and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Kayleigh

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