ProBikeKit (New Zealand) Reviews 

755
•
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

It's hard to navigate the options as prices, sizes, and colors fluctuate constantly. While there are plenty of decent discounts, it's difficult to see what's actually available.

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

I brought a very expensive pair of wheels , paid gst at purchase time, only to be charged again at NZ customs, simply because Probike didn’t attach a gst invoice to parcel. Over the past two weeks,the... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Gr8 service with good communication. Only had trouble with the freight app not working properly but thought it would be long delivery time with covid and worker shortages. Delivery was 3 weeks but sti... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Fantastic products and great prices. Delivery is usually very fast too. They get things packaged and on their way quick smart. They stand behind their products too. Iv had a couple of minor iss... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Fietsenwinkel
  2. ook in
  3. Fietsaccessoirewinkel
  4. Sportwinkel

Informatie afkomstig van verschillende externe bronnen

ProBikeKit - Official stockists of Shimano, Campagnolo, Fulcrum, Vittoria, and more, helping you perfect your ride for over 18 years


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

755 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,2

Alle reviews

(755)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 3 van de 5 sterren

I didn’t like having to pay double…

I didn’t like having to pay double postage on two items that were the same.

11 februari 2023
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello Jonathan,

Thank you for taking the time to leave your review. We value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Kind Regards, 
Claire

Beoordeeld met 5 van de 5 sterren

Ample brands. I was browsing for clothing from…

I was browsing for clothing from different bike stores but ended up with ProBikeKit. The site had an abundant selection. I found what I was needing.

9 februari 2023
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Beoordeeld met 4 van de 5 sterren
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Beoordeeld met 4 van de 5 sterren

was easy to find what i wanted …

was easy to find what i wanted but look pedal only comes with 12 nm carbon spring,, will havecto go elsewere to fet tge upgrade to 16nm kit

5 februari 2023
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Beoordeeld met 3 van de 5 sterren

Steep international delivery charges.

I like the company and products and have bought quite a bit over time, however the tracked delivery charges are now too excessive to order anything but the lightest of items. The cost of a jersey and some nutrition bars was going to NZ$70 which was approaching half of the cost of the items themselves. $70 for anything over 1 kg? Too high. So I deleted the nutritional bars and ordered the jersey to keep the weight under 1 kg. Sadly I won't be ordering components or heavier items in the future.

2 februari 2023
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello David,

Thank you for taking the time to leave your review, we value and appreciate your comments.   

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback. 

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.   

Kind regards,  

Leah

Beoordeeld met 5 van de 5 sterren

Price is very good and shopping…

Price is very good and shopping experience was easy

2 februari 2023
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Beoordeeld met 3 van de 5 sterren

I brought a very expensive pair of…

I brought a very expensive pair of wheels , paid gst at purchase time, only to be charged again at NZ customs, simply because Probike didn’t attach a gst invoice to parcel. Over the past two weeks,they have admitted they got it wrong, no refund,just promises which don’t appear in my bank acc, over $400! They need to sort their whole process out, very disappointed, DONT buy items over gst threshold!

11 januari 2023
Review zonder uitnodiging
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Antwoord van ProBikeKit (New Zealand)

Beoordeeld met 1 van de 5 sterren

Poor customer service when you have an issue

I have tried to place an order for a set of wheels four times now. They keep getting cancelled without explaination. I have contacted customer services and they say I can't be told because of GDRP. That is rubbish to hide behind GDRP to not send me an email to let me know if I have input something incorrectly.

22 januari 2023
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello Mike,

Thank you for taking the time to leave your review.

I am sorry that you have faced this issue with your order, I have investigated your issue and sent a message to your account, please see this when possible.

I look forward to resolving this for you.

Kind regards,
Liam

Beoordeeld met 5 van de 5 sterren

review

your website is very good and will definitely use again

22 januari 2023
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Beoordeeld met 5 van de 5 sterren

Ordering on line is easy

Ordering on line is easy, intuitive
And speedy

17 januari 2023
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Beoordeeld met 4 van de 5 sterren

A repeat customer

A repeat customer, I use them to source hard to find in New Zealand bike parts expecially Campag. Orders always come through promptly. Thanks

14 januari 2023
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Beoordeeld met 5 van de 5 sterren

Best online bike store

Easy to use web site, good prices, free shipping on my order, confidence in PBK after years of purchases.

11 januari 2023
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Beoordeeld met 5 van de 5 sterren

Got wot I needed at a good price with…

Got wot I needed at a good price with out any fuss

10 januari 2023
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Beoordeeld met 4 van de 5 sterren

Bike pedals

Easy website to navigate plenty on offer

10 januari 2023
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Beoordeeld met 3 van de 5 sterren

Buying appropriate brake tube kits

The product description was poor and limited in information. We have purchased without knowing what we will actually get.

8 januari 2023
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Sue

Beoordeeld met 5 van de 5 sterren

Good price

Good price, efficient service, free shipping.

4 januari 2023
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Claire

Beoordeeld met 5 van de 5 sterren

Awesome

Great pricing, great website, Love it :)

29 december 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Beoordeeld met 5 van de 5 sterren

Payment was easy and it worked

Payment was easy and it worked , also a good price for glasses

28 december 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Beoordeeld met 5 van de 5 sterren

Great service

Great service, easy transaction,and they had the item on hand.
Could not ask for more.

26 december 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Beoordeeld met 4 van de 5 sterren

Easy to navigate site

Easy to navigate site. Well organized with vast selection. Check out process quick and easy.

24 december 2022
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

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