ProBikeKit (New Zealand) Reviews 755

TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

It's hard to navigate the options as prices, sizes, and colors fluctuate constantly. While there are plenty of decent discounts, it's difficult to see what's actually available.

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

I brought a very expensive pair of wheels , paid gst at purchase time, only to be charged again at NZ customs, simply because Probike didn’t attach a gst invoice to parcel. Over the past two weeks,the... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Gr8 service with good communication. Only had trouble with the freight app not working properly but thought it would be long delivery time with covid and worker shortages. Delivery was 3 weeks but sti... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Fantastic products and great prices. Delivery is usually very fast too. They get things packaged and on their way quick smart. They stand behind their products too. Iv had a couple of minor iss... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Fietsenwinkel
  2. Fietsaccessoirewinkel
  3. Sportwinkel

Informatie afkomstig van verschillende externe bronnen

ProBikeKit - Official stockists of Shimano, Campagnolo, Fulcrum, Vittoria, and more, helping you perfect your ride for over 18 years


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

755 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 5 van de 5 sterren

It's hard to navigate the options as…

It's hard to navigate the options as prices, sizes, and colors fluctuate constantly. While there are plenty of decent discounts, it's difficult to see what's actually available.

10 juli 2025
Review zonder uitnodiging
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

.

Beoordeeld met 4 van de 5 sterren

Easy navigation on website and great…

Easy navigation on website and great sale prices. Pretty harsh shipping price though. I almost didn't purchase because of that.

30 maart 2024
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello

Thank you for leaving your review.

We love receiving feedback from our customers, and this will always be used to improve our services.

If we can assist you with anything, please don't hesitate to let us know!

Take care, and have a great day.

Kind Regards,
Kayleigh

Beoordeeld met 1 van de 5 sterren

very poor service

very poor service. see my email. You've lost me forever

14 maart 2024
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for taking the time to leave your review.

I am sorry that you have faced this problem. I have investigated your issue and sent a message to your account, please see this when possible.

I look forward to resolving this for you.

Kind regards,
Liam

Beoordeeld met 3 van de 5 sterren

Range could be a bit bigger

Range could be a bit bigger, I have looked for items on your site before but range is a bit limited

23 februari 2024
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Beoordeeld met 5 van de 5 sterren

Excellent value goods delivered before…

Excellent value goods delivered before estimated time.
Recommend.

16 augustus 2023
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Beoordeeld met 2 van de 5 sterren

the freight cost was 3x the cost of the…

the freight cost was 3x the cost of the goods.

23 juni 2023
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for taking the time to leave your review.

I am sorry that you are unhappy with shipping fees. I have investigated your issue and sent a message to your account, please see this when possible.

I look forward to resolving this for you.

Kind regards,
Liam

Beoordeeld met 1 van de 5 sterren

Didnt follow up warranty issue

Purchased Lezyne Macro Drive 1300XL/Strip Pro Light Set however rear light never worked. Tryed to contact them via warranty process however never got back to me.
....no nothing was ever resolved. I never had a reply back after sending video evidence of what was wrong..

8 mei 2022
Review zonder uitnodiging
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review.

I am sorry to hear of this matter, looking at your account I can see the Customer Service Team has resolved this matter.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Thanks,

Sam

Beoordeeld met 5 van de 5 sterren

Easy to locate product on website

Easy to locate product on website. Only took moments from opening laptop to having confirmation thanking me for the order.
Fright cost also very reasonable

5 mei 2023
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Beoordeeld met 1 van de 5 sterren
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hi Amanda,

Thank you for leaving your review.

I am sorry to hear that you have had an issue with the cancelation of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.

I look forward to getting this resolved.

Kind Regards,

Ben

Beoordeeld met 4 van de 5 sterren

quick and easy to order

quick and easy to order the postage was a bit OTT tho and being offered a disscount code that didn't work on the product was a bit strange

23 april 2023
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Beoordeeld met 5 van de 5 sterren

Easy site to use

23 april 2023
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Beoordeeld met 5 van de 5 sterren

Fantastic products and great prices and fast cheap delivery

Fantastic products and great prices. Delivery is usually very fast too. They get things packaged and on their way quick smart. They stand behind their products too. Iv had a couple of minor issues with products, and they have been fantastic. Responding immediately and getting a replacement product on its way ASAP, if needed.

Both me and my wife are big fans and ordering stuff all the time from PBK

14 april 2023
Review zonder uitnodiging
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Beoordeeld met 5 van de 5 sterren

Excellent service & an easy to use…

Excellent service & an easy to use website

14 april 2023
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Beoordeeld met 3 van de 5 sterren

Comparable to local pricing

The pricing is good, but even after such a large discount, when you add the $30 shipping you may as well buy local.
And 14-28 day delivery, wiggle turns it around for in stock items in less than a week to NZ.

20 maart 2023
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello Dave,

Thank you for taking the time to leave your review. We value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Kind Regards, 
Claire

Beoordeeld met 3 van de 5 sterren

Everything was good apart from the huge…

Everything was good apart from the huge expense to ship it over here hopefully the freight charge doesn’t go up otherwise it wont be worth it , no fault of probike kit tho I guess 👍

13 maart 2023
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello Glenn,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Beoordeeld met 5 van de 5 sterren

Perfect!

Simplicity for buying on PBK is perfect👍🏼

13 maart 2023
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Beoordeeld met 5 van de 5 sterren

Quick and easy

11 maart 2023
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Beoordeeld met 4 van de 5 sterren

First time buying

Easy to use and also plenty of choice

3 maart 2023
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Beoordeeld met 4 van de 5 sterren

Easy to use website and ordering…

Easy to use website and ordering information

12 februari 2023
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Claire

Beoordeeld met 5 van de 5 sterren

Good value

Good value, easy process.

11 februari 2023
Logo ProBikeKit (New Zealand)

Antwoord van ProBikeKit (New Zealand)

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Claire

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