Propel Parts is truly a customer centric company. They carry or have access to a large variety of OEM quality common and unique parts at highly competitive pricing, fast free shipping and human assis... Toon meer
Bedrijf heeft geantwoord
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Highly recommend this company. Great service had a response to my request in less than an hour to locate the right parts for my Cat. Also prices are extremely good in my opinion.
Bedrijf heeft geantwoord
Great ecomerce website and great service from Steven. Now, waiting release of our order.
WANTED TO THANK PROPEL PARTS FOR THEIR ATTENTION TO AN URGENT MATTER I HAD. THEY RESPONDED QUICKLY & RESOLVED IT. I ALSO WANTED TO MENYTION THAT OUR CUSTOMER'S ARE VERY HAPPY WITH THE PARTS EWE HAVE B... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
PROPEL PARTS is the premier online store for Heavy Equipment Replacement Parts. Our mission is to make buying parts affordable, fast and easy.
Contactgegevens
402 WEST PALM VALLEY BLVD SUITE 102, 78664, ROUND ROCK, Verenigde Staten
- 5124812259
- Salessupport@propelparts.us
- propelparts.us
4,8
Uitstekend
131 reviews
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Review - Dymax Inc
Our CSR for Dymax Inc., Deb, has been extremely helpful and consistently provides quick, accurate information regarding parts and inventory. When we encounter difficulties finalizing transactions through the internal website, she is able to promptly generate quotes and provide an external, secure method for payment. Her responsiveness and willingness to assist play a key role in supporting our team’s success.
19 januari 2026
Review zonder uitnodiging
Antwoord van Propel Parts
Hello Andrew, Thank you so much for the 5-star review and for taking the time to share this feedback.
We’re thrilled to hear about your experience with Deb. Her responsiveness, accuracy, and willingness to step in and find solutions are exactly what we strive for, and we’re glad she’s been able to support your team so effectively, especially when things get complex.
We truly appreciate your partnership and the trust you place in us. Please don’t hesitate to reach out if there’s anything more we can do to support Dymax Inc.
Antwoord van Propel Parts
Thank you for the five-star review. We’re glad to hear everything went well. At Propel Parts, we work hard to deliver reliable, precision-fit parts that keep your machines moving.
Great prices prompt courteous customer…
Great prices prompt courteous customer service and fast shipping.
29 oktober 2025
Review zonder uitnodiging
Antwoord van Propel Parts
We really appreciate your 5-star review! ⭐️ It’s great to hear you enjoyed our prices, service, and fast shipping — that’s exactly the experience we aim to deliver every time.
Thanks for choosing Propel Parts - we look forward to helping you again soon!
Everything fine
Everything fine, thank you. The only thing with which I had a problem in your Software, is that when I have more than 10 different items on the list, I can't scroll to the first ones. But besides that, I am very happy in going on with buying your parts.
6 oktober 2025
Review zonder uitnodiging
Antwoord van Propel Parts
Thank you for your feedback and for continuing to choose Propel Parts! We’re glad you’re happy with our parts.
We appreciate you pointing out the scrolling issue - our team is looking into improving that for a smoother experience.
Thanks again for your support!
Had a great experience with ordering…
Had a great experience with ordering correct engine gaskets for our 3208 caterpillar engine
3 oktober 2025
Review zonder uitnodiging
Part incorrectly priced on website.
I placed and order for a part from their website with no problem. A few hours later I received an email from Deb in customer service. Deb said they have the part in stock but not for the price I paid. Deb said I had two options which were to get a refund or pay double the amount that I placed the order for. At the time I received the email from Deb the part I ordered was still showing in stock for the price I agreed to. Deb said it was a rare occurrence that their website showed incorrect prices. I felt duped and misled by their website.
24 september 2025
Review zonder uitnodiging
Antwoord van Propel Parts
Hi Michelle—I’m so sorry for the experience you had. I completely understand how disappointing it must have felt to place an order with confidence, only to be told later that the price was different. That’s not the experience we want for our customers.
The issue came from a pricing sync error on our website, which caused the part to display at the wrong price. That’s on us, and I want to sincerely apologize for the confusion it created.
As soon as we became aware of the discrepancy, we reached out and processed a full refund for you that same day. Our intent in situations like this is never to mislead, but simply to be transparent and give you the choice between a corrected price or a refund.
I know that still doesn’t erase the frustration. As a gesture of goodwill, we’ve also reached out to you offline with an additional apology and an offer to help make this right.
Thank you for your honest feedback—it helps us improve and do better for our customers moving forward.
— Customer Care Team, Propel Parts
perfect service
19 september 2025
Review zonder uitnodiging
I put 2 of the same orders…
I put 2 of the same orders in due to a web page error and shortly after I was contacted by Deb from customer service asking if I meant to place both orders. She was very helpful, the email was very well written and it genuinely made me feel better about the whole experience. She resolved the issue quickly and with there not being much of customer service these days I was very happy so see that is not the case everywhere!!!
17 september 2025
Review zonder uitnodiging
Always helpful and great pricing
Always helpful and great pricing
10 september 2025
Review zonder uitnodiging
Grateful I found this company!
I’m grateful I found this company! They answer the phone every time plus the parts are packaged very well!! Even the angriest mailman couldn’t damage your parts! lol The parts showed up as planned and for being aftermarket the quality seems to be good!! The warranty is the same as CAT. Thank you Daniel!!!
8 september 2025
Review zonder uitnodiging
Antwoord van Propel Parts
Thank you so much for your wonderful feedback! We’re truly grateful you found us and took the time to share your experience. It means a lot to hear that our team’s commitment to answering every call and ensuring careful packaging made a difference for you (and even passed the “angriest mailman” test—love that!).
We’re also glad the parts arrived on time and that you’re pleased with the quality and warranty. Providing reliable aftermarket parts with the same confidence as OEM is something we take pride in.
A special thank-you as well for recognizing Daniel—he and our whole team are dedicated to making sure you’re supported every step of the way. We look forward to serving you again!
Very thorough
Very thorough ! Confirmed order and great communications.
4 september 2025
Review zonder uitnodiging
Above and Beyond
Staff took care of issue that was nit created by them. Package was lost by UPS. Propel sent me another part Next Day Air to correct it.
25 augustus 2025
Review zonder uitnodiging
When I had questions
When I had questions, they were answered quickly and kindly.
Thank you!!
27 augustus 2025
Review zonder uitnodiging
dont return phone calls
dont return phone calls, cant get a order correct, really rude, return policy changes per day,
stay away
21 augustus 2025
Review zonder uitnodiging
Antwoord van Propel Parts
We’re truly sorry to hear about your experience. The concerns you raised about communication, order accuracy, and our return policy are not the standard we hold ourselves to. We take your feedback seriously and are reviewing what went wrong so we can improve. Our Customer Service Manager will be reaching out to you right away to gather more details and ensure your concerns are addressed.
Antwoord van Propel Parts
We were delighted to assist you!
Excellent Customer service
11 augustus 2025
Review zonder uitnodiging
Excellent service!!
Yes, very satisfied with the service, you have been very kind!
11 augustus 2025
Review zonder uitnodiging
Antwoord van Propel Parts
Thank you so much, Claudia! 🌟 We’re thrilled you’re happy with our service and truly appreciate your kind words.
Great company with outstanding customer…
Great company with outstanding customer service. Always get answers to my questions and always get my order to me quickly!
9 juli 2025
Review zonder uitnodiging
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